Located right in the heart of Vienna’s historic center, the Mercure Wien Zentrum is only a 5-minute walk away from Saint Stephen's Cathedral. Free Wi-Fi is available in the entire hotel. Each nonsmoking room at the Mercure Wien Zentrum has cable TV, a mini-bar and a private bathroom with toiletries.
Characteristic Viennese specialties can be enjoyed in the on-site restaurant. The bar features a terrace on the street and also serves some hot and cold dishes. The State Opera, the recently re-opened Albertina, the Hofburg, the Museum Quarter and the exclusive shopping areas of the center are all within easy walking distance.
The Schwedenplatz metro stop of lines U1 and U4 is only a 2-minute walk away.
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8.6/10
V. good
1113 Reviews
Friendly and helpful staff. Close to city and U-bahn. Breakfast was good.
Show All Reviews
Good to know
Check-in
from 15:00
Check-out
until 15:00
Pets Policy
Pets are not allowed
Getting around
Train Stations
Stephansplatz0.4 km
Bahnhof Wien Hauptzollamt0.9 km
Rooms Types
Room Details
Standard Double Room
1 Queen bed
17m²
Type: Double
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Desk
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Select dates to see prices
Standard Double Room
1 Queen bed
17m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Desk
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Room Description:
These non-smoking rooms feature a flat-screen TV, a minibar, free Wi-Fi access, a laptop-size safe and bathroom with bathtub or walk-in shower.
Room Details
Privilege Double Room
1 King bed
20m²
Type: Double
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Desk
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Private pool
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Select dates to see prices
Privilege Double Room
1 King bed
20m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Desk
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Satellite channels
Kitchen
Towels/Sheets (extra fee)
Private pool
Stovetop
Toaster
Game console - Xbox 360
Game console - PS3
Lake view
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free gym access
Access to private pool
Room Description:
Additional features of these non-smoking rooms include free high-speed internet connection, a Nespresso coffee machine, bathrobes and slippers and a bottle of mineral water.
Room Details
Standard Single Room
1 Twin bed
17m²
Type: Single
Internet facilities
Wake-up service/Alarm clock
Sauna
Toaster
Fire extinguisher
Open-air bath
Carbon monoxide detector
Select dates to see prices
Standard Single Room
1 Twin bed
17m²
Has window
Type: Single
Room all facilities
Internet facilities
Wake-up service/Alarm clock
Sauna
Toaster
Fire extinguisher
Open-air bath
Carbon monoxide detector
Room Description:
This single room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Guest Score and Reviews
8.6/10
V. good
1113 Reviews
Cleanliness
8.6
Facilities
8.3
Location
8.4
Service
8.7
Alan
Traveling as Couple
9.0
Friendly and helpful staff. Close to city and U-bahn. Breakfast was good.
July 2023
Noa
9.0
Great location, great room
July 2023
Services & Facilities
Most popular facilities
Coffee shop
24-Hour Front Desk
Air conditioning in public area
Free Wi-Fi
Room service available
Room Service
On-site parking
More Amenities
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Alcoholic Beverages Available
Alternative Meal Arrangement
Vending Machine
General
24-Hour Front Desk
Elevator
Non-smoking Property
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Professional Cleaning Services
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Arabic
Croatian
Czech
French
German
Greek
Italian
Portuguese
Slovenian
Spanish
Media & Technology
Mobile App For Room Service
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Complimentary Drinking Water
Buzzer/Wireless Intercom
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Ironing Amenities
Kitchenware
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Invoices
Laundry Services
Tour Services
Transportation
Taxi Service
On-site Parking
Bicycle Rental (charges May Apply)
Health Services
First Aid Kit Available
Access To Health Care Professionals
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs EUR 32 per day.
Pets
Pets are not allowed.
Children and extra bed policy
Children ages 12 and older are allowed.
Children 12 years old stay for free when using an existing bed.
Children 12 years old stay for free when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Check-in begins at 15:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Romische Ruinen unter dem Hohen Markt, Die RingstraSSe, Schwedenplatz, Heiligenkreuzerhof, Alte Schmiede, Dom- und Diozesanmuseum, Wagner:Werk Museum Postsparkasse, St. Stephan's cathedral, Dokumentationsarchiv des osterreichischen Widerstandes, Mozart Wohnung and others.
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Professional Cleaning Services
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
Arabic
Croatian
Czech
French
German
Greek
Italian
Portuguese
Slovenian
Spanish
Media & Technology
Mobile App For Room Service
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Complimentary Drinking Water
Buzzer/Wireless Intercom
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Ironing Amenities
Kitchenware
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Invoices
Laundry Services
Tour Services
Transportation
Taxi Service
On-site Parking
Bicycle Rental (charges May Apply)
Health Services
First Aid Kit Available
Access To Health Care Professionals
All Guest Score and Reviews
8.6/10
V. good
1113 Reviews
Cleanliness
8.6
Facilities
8.3
Location
8.4
Service
8.7
Alan
Traveling as Couple
9.0
Friendly and helpful staff. Close to city and U-bahn. Breakfast was good.
July 2023
Noa
9.0
Great location, great room
July 2023
Tala
Solo Traveler
10.0
Excellent location and friendly staff. Mr. Haitham at the Front Desk was very supportive.
July 2023
Fawaz
Traveling as Couple
5.0
The location
Insects in the bathroom!
July 2023
Efrat
Family with Young Children
9.0
Good location, very close to the airport bus (VAL 2) and lots of shops and restaurants near by. The room is not big, but was okay for our needs and had AC, which is very important during the summer..
Stuff was pleasant and helpful. Overall we loved the place.
Price was a bit high, but maybe that's the average price in vienna
July 2023
Akram
Family with Young Children
1.0
Stuff very bad (reception)
Nothing
Only location
July 2023
Alina
10.0
The location was perfect, very close to everything, public transport is like 5 minutes by foot, the hotel staff was very pleasant and helpful, there was an ironing room that was accessible for every guest which we found very useful, the room was very tidy and cozy.
July 2023
Stine
9.0
Very Nice rooms (superior), quiet, perfect location and sursprisingly delicious breakfast buffet.
July 2023
Arindam
Solo Traveler
9.0
Starting with the location, super nice and professional staff (front office and coffee shop), clean nice and well equipped room, and an amazing breakfast buffet.
The lifts were bit old and during the day time were blocked by the house keeping. Strangely the hotel did not have service elevator like most of the hotels.
July 2023
Anonymous
Traveling as Couple
10.0
It was all amazing and good organised and the location was really good, in the centre of city, its clean and the staff its so much gently
July 2023
Bjartur
Traveling as Couple
10.0
Show is amazing. Location very good.
July 2023
Eran
Traveling as Couple
9.0
Great location. Clean and comfortable. Staff was great and went out of their way to help. Got refunded for two nights although they didn't have to.
Air conditioning very weak. Small rooms. Not modern.
July 2023
Sue
Traveling as Couple
9.0
The location to the station was excellent. Only a short walk up the street.
I was a little disappointed that my card was charged for another persons account because they didnt have that persons card details. After I complained it was refunded.
July 2023
Jerold
Traveling as Couple
10.0
Couldnt have asked for a better location. Right in the middle of all the action and tourist attractions.
Room could use an iron for your clothes.
July 2023
Natalia
Business Traveler
10.0
Everything was great - location, cleanliness, room
Small variety of veggies during breakfast
July 2023
Robin
Traveling as Couple
8.0
Very friendly staff, room a reasonable size, with Aircon, and a comfy bed. Great shower! 'Privilege' room had a free mini bar (water and sodas only) plus bathrobes and slippers....nice touch.
Restaurant had a great selection for breakfast.
Easy walking to the city and transport links. Loads of restaurants in the vicinity.
Bath towels could have been bigger.
July 2023
Meryem
Traveling as Couple
9.0
Location, facilities, staff
Just the design of the bathroom was a little unconfortable, these are suggestions not negative comments: there werent sufficient place next to sink for big liquid soap bottles (I didnt trust the strength of the shelf it was placed) and there is need for place/shelf to put soap etc. in the shower.
July 2023
Jassem
Family with Young Children
8.0
Location
Helpful staff special Mr.Haitham and Mr. Salvatore I would like to thank them.
Small room
A/C was not cooling they changed our rooms
Room service do not clean the rooms just do the bed
July 2023
Ewan
Family with Young Children
8.0
Good central location
Nothing
August 2023
Mohammed
Traveling as Couple
10.0
The location is in the centre of Vienna, where you can visit the stephansplats plaza and attend many activities.
The staff members are very helpful and polite, whether the lady in the evening shift or in the morning shift, and so are the guys in both shifts.
They answered all my questions and clarified whatever I needed.
I really appreciate that.
The breakfast was one the best meals I ever had in Vienna, the restaurant name is: Go Wien
the food was delicious and the service was excellent
What I didnt like was that I had to grab my 4 luggage and take them to my room in the 3 floor, no one was there to help or even offer an assistance both in check in and check out.
But anyway I have to thank the good lady in the morning I asked her to keep my luggage in the front desk after I checked out until I bring my car from the company, she agreed.
I appreciate that too.
August 2023
Jeronimo
Family with Young Children
10.0
Great location
August 2023
Madeleine
Traveling as Couple
2.0
Very central, great location.
Dated rooms that dont match the images when booking. Disgusting bathroom that smelt like mould.
August 2023
Ahmet
Business Traveler
7.0
Location
Staff
A noise(aircondition engine probably) on room no 101. If you are sensitive to noises ask for another room.
August 2023
Malene
Family with Young Children
8.0
Breakfast and location
When the fire alarm went off at 1.30 in the morning. The staff was not very well prepared. It seemed that the procedure was not really clear for them. They seemed confused and not able to tell the guest what to do and what to expect.
Luckily all ended well - no fire
But they should work on getting stuff like this clear for the staff
August 2023
Kat
10.0
Amazing hotel, great location. Breakfast was absolutely brilliant. Best breakfast I have ever had!!!
Bit of a odd gripe, but the room bathroom door slides with a rather not so intimate gap round the edge. If you are traveling as a couple, maybe wear some headphones or go out when your partner is...well........you get the idea.
August 2023
Gary
Traveling as Couple
7.0
Good location, nice room.
no hotel discount at the closest car park, disappointed that wasnt stipulated as it was very expensive for 2 nights.
August 2023
Mohammad
8.0
The staff were very accommodating to our situation compared to other Mercure Hotels. They were helpful and responsive as well. Amazing location, and good rooms, it was great price per value.
The amenities were nonexistent; no gym, no pool, many other things missing. However, the location and good price made up for everything else.
August 2023
Marco
Traveling as Couple
8.0
Good sized room, comfy bed, central location. Small fridge in the room was really handy and the tea & coffee facilities were welcome.
Aircon not particularly effective. Noisy roadworks opposite our room were not mentioned when we made the reservation, which was disappointing.
August 2023
Mark
8.0
Location is perfect. Beds were comfortable.
When we arrived late in the evening we were told one of our rooms was a twin as requested but unfortunately it was made up as a double room- not acceptable. They advised us how to separate the bed and gave us an extra sheet for it but no help was provided to set this up- not ideal after 7hrs of travelling. Breakfast was expensive
August 2023
Turgut
Business Traveler
9.0
Excellent staff
Complimentary minibar
August 2023
Benjamin
Family with Young Children
10.0
Lovely rooms and great area to have a bite
August 2023
Jennifer
Traveling as Couple
10.0
Central location, friendly staff and a good range of drinks included in the premier room.
August 2023
Ken
Traveling as Couple
8.0
Fabulous location in the middle of the city, a short walk to St Stephens Cathedral
Room was very small but adequate for our needs
August 2023
Susan
Solo Traveler
10.0
Loved the daily replenished sparkling water in mini bar. Nespresso coffee, tea and milk in room a great way to wake up. Dedicated ironing room with clean well maintained iron.
Very central location. Helpful staff. Good value.
All good.
August 2023
Aziza
Traveling as Couple
10.0
Great location, near Stephanplatz, herregasse. Very close to shopping and restaurant areas. Room was perfect! Everything had you need. You have to stay there if you looking for stay in center as comfortable
Great
August 2023
Eleazar
Traveling as Couple
8.0
Great location, close to all public transport, clean, beds are very comfortable. Friendly staff and nothing too flash and reasonably priced.
Breakfast a bit expensive but it is optional I suppose.
August 2023
Lynette
Traveling as Couple
7.0
The staff were friendly and gave us bandages when we needed. The location was a 7min walk from stephensplatz. There is air conditioning too
The room was pretty small and we could hear the noise from the streets below at night even though we were at the top floor.
August 2023
Thanh
Traveling as Couple
9.0
Location, service, staff
September 2023
Kate
Traveling as Couple
8.0
The location was great. Easy check in and check our. Our room was a good size.
September 2023
Cara
Solo Traveler
10.0
Great location
September 2023
Shay
10.0
The location is perfect.
We loved the room, that was very nice and newly designed.
The staff was very friendly and helpful.
And all the extras were great (Conditioner, shampoo, body soap, hand soap and body cream ) had the best quality and smell and was very big.
September 2023
Julie
Traveling as Couple
8.0
Fantastic location, room was ok size for a hotel in the centre. Fridge with water Coca Cola and orange juice but no one told us it was Complimentary.
Bathroom is very compact, sliding glass door very noisy, especially during the night when its quiet.
Carpet looked grubby but could be the pattern.
September 2023
Samir
Family with Young Children
7.0
Location, food, staff, all top class, just that the rooms are so small you can't even open your luggage.. very cramped up room.
I booked 2 rooms.. they were very small, not comfortable at all.
September 2023
Shaul
Traveling as Couple
10.0
Perfect location, friendly staff , comfortable room , very good breakfast
September 2023
Karen
Traveling as Couple
10.0
Location allowed us to walk to so many different areas of the city
No complaints
September 2023
Bernadette
Traveling as Couple
8.0
Location was great. Comfortable room.
Could have more space for clothes. Bathroom could have better shelving for toiletries
October 2023
Thomas
Traveling as Couple
7.0
Very central and nice clean room.
The air conditioning as not strong enough. Window could not be opened. As a result the room was suffocatingly hot and humid in October.
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