In the center of Bruges, just under half a mile from the central Market Square with the Belfry of Bruges and a 2-minute walk from 't Zand concert building, Hotel Portinari is surrounded by a range of restaurants. It features a terrace and an underground parking area. Free Wi-Fi is available in all areas.
All of the air-conditioned rooms are equipped with a minibar and a flat-screen TV with cable channels. Each unit has a private bathroom with a bathtub or a shower. Each morning, a breakfast buffet is served.
After a busy day of sightseeing, guests can relax in the bar or lounge of the Portinari and enjoy a drink or a Belgian beer. The shopping district is a 10-minute walk from Hotel Portinari, as is Bruges Train Station. The seaside resorts of Knokke-Heist, Zeebrugge and Blankenberge are between 10 and 16 miles away.
The historic town of Ghent is reachable in 35 minutes.
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8.6/10
V. good
461 Reviews
The location was amazing, very central.
Show All Reviews
Good to know
Check-in
from 15:00
Check-out
until 15:00
Pets Policy
Pets are not allowed
Getting around
Train Stations
Parking Station0.8 km
Brugge Train Station0.9 km
Rooms Types
Room Details
Standard Double or Twin Room
1 Queen bed
20mยฒ
Type: Twin/Double
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Toothbrush
Fire extinguisher
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Standard Double or Twin Room
1 Queen bed
20mยฒ
Has window
Type: Twin/Double
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Toothbrush
Fire extinguisher
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
This room comes with a TV, free WiFi and air conditioning.
No extra beds are available in this room type.
Room Details
Superior Twin Room
2 Twin bed
24mยฒ
Type: Twin
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Toothbrush
Fire extinguisher
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Superior Twin Room
2 Twin bed
24mยฒ
Has window
Type: Twin
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Sitting area
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Toothbrush
Fire extinguisher
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
This room comes with a TV, free WiFi, a refrigerator and air conditioning. The bathroom is fitted with a shower.
Room Details
Junior Suite
1 Queen bed
40mยฒ
Type: Suite
Internet facilities
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Fire extinguisher
Privacy curtain
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Junior Suite
1 Queen bed
40mยฒ
Has window
Type: Suite
Room all facilities
Internet facilities
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Fire extinguisher
Privacy curtain
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
This suite comes with a seating area with a sofa bed, a TV, free WiFi and air conditioning. The bathroom is fitted with a bathtub and there is a separate toilet.
Room Details
Superior Triple Room
3 Twin bed
27mยฒ
Type: Triple
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Superior Triple Room
3 Twin bed
27mยฒ
Has window
Type: Triple
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Towels/Sheets (extra fee)
Stovetop
Toaster
Game console - PS2
Game console - PS3
Lake view
Additional bathroom
Fold-up bed
Adapted bath
Roll-in shower
Infinity Pool
Bottle of water
Toothbrush
Fire extinguisher
Privacy curtain
Window
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary evening snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
The triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer.
Guest Score and Reviews
8.6/10
V. good
461 Reviews
Cleanliness
9.0
Facilities
9.4
Location
8.1
Service
8.8
Jessica
family with young children
6.0
The location was amazing, very central.
The rooms were absolutely freezing. The windows and doors have such a big draft, which stops the heating from working as it canโt heat the room enough.
The bathroom didnโt have a door that fully shut, with the toilet in there too which isnโt very pleasant. It was also unbearably cold in the bathroom.
December 2023
Doris
young couple
9.0
Loved the location and the hotel/room really had personality! Also, it was clean, the staff were really helpful and the breakfast delicious!
Pillows were not amazingly comfy and our double bed was two single beds pushed together. Not a massive problem as the room/our experience was great otherwise though.
December 2023
Services & Facilities
Most popular facilities
Coffee shop
24-Hour Front Desk
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Family Rooms
More Amenities
Accessibility
Audible Alarm
Accessible Parking
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Restaurant (special Diets Available)
Wine/champagne
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Electronic Room Key
Private Check-in/check-out
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Babysitting/Child Services
Media & Technology
Free Wi-Fi
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Currency Exchange Service
Cashless Payment Available
Invoices
Laundry Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Shuttle Service (charges May Apply)
Electric Vehicle Charging Station
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs EUR 16.80 per day.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for โฌย 14 per person per night when using an available cot.
Children up to and including 0 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Check-in begins at 15:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Parking Centrum, Parking Zilverpand, Bruges Concert Hall, Noordzandstraat, Steenstraat, Smedenpoort, De Moor, De Onthaalkerk Onze Lieve Vrouw, Archeologiemuseum, Memling Museum - St John Hospital and others.
Yes, hotel offers Meeting/Banquet Facilities, Fax/photocopying.
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Babysitting/Child Services
Media & Technology
Free Wi-Fi
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Currency Exchange Service
Cashless Payment Available
Invoices
Laundry Services
Transportation
Parking Available (charges May Apply)
Indoor Parking (charges May Apply)
Shuttle Service (charges May Apply)
Electric Vehicle Charging Station
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
8.6/10
V. good
461 Reviews
Cleanliness
9.0
Facilities
9.4
Location
8.1
Service
8.8
Jessica
family with young children
6.0
The location was amazing, very central.
The rooms were absolutely freezing. The windows and doors have such a big draft, which stops the heating from working as it canโt heat the room enough.
The bathroom didnโt have a door that fully shut, with the toilet in there too which isnโt very pleasant. It was also unbearably cold in the bathroom.
December 2023
Doris
young couple
9.0
Loved the location and the hotel/room really had personality! Also, it was clean, the staff were really helpful and the breakfast delicious!
Pillows were not amazingly comfy and our double bed was two single beds pushed together. Not a massive problem as the room/our experience was great otherwise though.
December 2023
Hannah
family with young children
8.0
Our room was lovely and clean. Had everything we needed.
Breakfast was very yummy and there was lots of choice for us all. Our children loved the choice.
December 2023
Catherine
family with young children
6.0
Good central location, clean. Friendly staff.
Not the hotelโs fault but didnโt realise that the square was being used for a festival and the music was very loud and the windows were not sufficient to block it out. Had to go and buy war plugs for everyone. We were in a junior sweet for 4 so a door on the bathroom would have been good!
December 2023
Lindsay
young couple
8.0
Location was great - very easy to walk in to the center of Bruges. Very clean rooms.
Thin walls and were next to the lift so could hear people coming in and out but otherwise nothing!
December 2023
Nada
family with young children
10.0
The hotel is beautiful, modern decor and very stylish.
Room was spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.โ
The location was perfect - close to attractions. We had a great stay and would definitely stay here again.โ
December 2023
Bernard
Solo Traveler
4.0
The deal breaker: the bathroom (see below). ( if one dont mind that and the price is 3 STARS competitive- so its a good value). Its a 3 starts , 4 stars wannabe. The bathroom has no door and the other wall is glass (with a screen) - into the bedr
The deal breaker: the bathroom (see below). ( if one dont mind that and the price is 3 STARS competitive- so its a good value). Its a 3 starts , 4 stars wannabe. The bathroom has no door and the other wall is glass (with a screen) - into the bedr
December 2023
Spyridon
family with young children
9.0
Very convenient location with a very good breakfast.
December 2023
Penny
family with young children
7.0
Totally overpriced for what you get!
Nor even a bottle of water available in the room.
Shower room doesnโt have a door.
Check-in staff not welcoming.
I wouldnโt stay here again.
December 2023
Jackie
family with young children
10.0
Right in the town but no noise, it was wonderful. Staff were kind and easy to communicate with.
December 2023
Charbel
family with young children
10.0
Spacious room
Very comfortable beds
Excellent location and view
December 2023
Kenneth
family with young children
9.0
Clean and tidy
Toilet was very small room
December 2023
Anonymous
family with young children
8.0
Lovely room in fantastic location.
No room service and the bar wasnโt open Iโm assuming down to refurbishments (just bad timing I guess).
January 2024
Selma
young couple
5.0
The New Year show in front of the hotel.
The interior design of the room. 1) The location of TV which is on the side wall makes impossible to watch it from the bed. 2.The location of the chairs under the TV is very bad and there is a limited space in front of the desk if we want to change their place. 3. The glass bathroom wall which supposed to be a modern decoration is terrible. 4. Modern self- standing lavatory without any shelve for our staff (toothpaste etc) is not convenient. 5. The lighting system is not efficient (The interior designer should have considered all these details in addition to the others .Please check whether this room was designed by a professional or not.
January 2024
Natia
group
10.0
I love this hotelโฃ๏ธgreat view,location and staff
January 2024
Eleanor
family with young children
10.0
The location is fantastic, especially for a first time visit to Brugge. We really enjoyed the room, as a family of 3 travelling with a teenager can be tricky trying to get the right amount of space etc. We chose a suite option for the night in Hotel Pontinari and is was brilliant, so were the staff at reception that had the most beautiful scent to it, a funny this to remember but it made arriving at the hotel really unique. So, for me, I would go back to hotel Pontinari any time and enjoy Brugge.
Size of room, location
January 2024
Peter
family with young children
9.0
The room was clean and tidy, good facilities and a good view
The in-house restaurant was closed
January 2024
Carol
solo traveller
8.0
Location was terrific, close to train station and to city center.
Smoke from smokers outside got sucked into the hotel, so the reception level, and where breakfast was served, smelled like cigarette smoke all the time.
January 2024
Antoinette
family with young children
10.0
Well located. Good room.
January 2024
Andres
young couple
6.0
The location is amazing, it was really close to transport and food options and the room was a lot bigger than expected. The hotel has been recently redecorated so everything feels new.
The room was absolutely freezing the whole time we were there. The staff could not care less. The air conditioning unit could not keep up with the draft coming from behind a fixed cabinet below an external wall. Temperatures outside were minus 6 degrees Celsius (minus 11 degrees accounting for wind chill), so even if the AC was on the hottest temperature and the highest fan speed we could not get the room to warm up. We had a 7-month-old baby and he had to sleep in the bed with us - he would have been too cold to sleep in the cot. We asked the staff to check and they reluctantly sent someone. They said it was a filter issue, and that it should be OK after. It was not. The room was still freezing. We told the staff again and they said that there was nothing wrong and their "system" was showing the room was warm. What kind of answer is that?
January 2024
Diana
family with young children
8.0
Great location, super clean room, nice shower clean and recently renovated. The room is also very spacious with big windows and nice views. The breakfast was great and delicious. High quality services overall.
It was a bit cold, there is no bar at the hotel or at least it was not open, the room does not have a minibar.
February 2024
James
with friends
10.0
Great location, clean and friendly staff. Ideal for groups of 3/4 people.
Only thing is the clear view shower, not sure why some hotels have this.
February 2024
Sharon
young couple
7.0
Central. Good car park near by. Staff friendly and helpful. Lovely clean and comfortable room.
Very disappointed that no bar as being refurbished. Not aware of this when booking.
February 2024
Zhala
family with young children
4.0
The staff was very nice and helpful. The rooms were spotless clean.
We appreciated the small box of chocolate for our birthday person.
The property did not have facilities that would make it a 4-star accommodation. It was maybe 2 stars. I have stayed at much better 3-star properties.
We had a coffee machine only in one of the rooms. The kettle was also only in one room. There was no hand soap for both rooms. The room size of the double or twin room was super small.
We had to open the sinks as they had been clogged off by the cap.
No bathrobes or sandals.
March 2024
Mikekearns
family with young children
9.0
Upgrade when checked in!
March 2024
Augerot
young couple
9.0
Room Design and location were perfect.
Nothing
March 2024
Helen
family with young children
9.0
There were a few administrative hitches both when we arrived and when we left but they were sorted out by the Hotel reception fairly efficiently and effectively.
Room was not configured as requested on check in but that was corrected.
March 2024
Lesley
group
7.0
Breakfast good
Decor was not nice bar was closed
March 2024
Isaac
family with young children
9.0
The staff, very friendly.
Nothing.
March 2024
Ross
young couple
10.0
Super friendly staff on the reception desk, spotlessly clean rooms which were so sound-proofed even considering their location is overlooking the market square of Bruges. We were staying whilst the Cycle race from Bruges to Ypres was on both days and we heard no noise at all from all the setting up. We had two different rooms in this hotel, the first night we had a view overlooking the city and the second (which we spontaneously booked at reception) was overlooking the busy market square. The receptionist was so kind, helpful and friendly and she gave us a beautiful room that will be unforgettable for us. I am sorry I didnโt get her name, but she had dark hair and told us she was actually Slovenian and not Belgian.
The breakfast looked fantastic, however we didnโt go for it either morning. The hotel is modern all over, itโs so clean everywhere you look and it has such a welcoming and warm feel. I would absolutely recommend this hotel to anyone, and I wish to come again!
Nothing.. it was perfect honestly!
March 2024
Sophie
group
8.0
Lovely hotel that smelt gorgeous! Our room was quite small for 3 people but was still nice. Great location in a lovely square.
No bar that was ever open.
March 2024
Bjรถrn
family with young children
8.0
Excellent, nice breakfast, super nice staff
March 2024
Sarah
family with young children
9.0
Loved the cosy place very conveniently located near the train station. 15 minutes by walk & 2 minutes by bus just 1 stop away!! Nice staff!
Comfortable beds.
There is no door for the shower, which may look nice or add style, but I would definitely prefer having a proper door for privacy & and reducing disturbance to other members in the room
March 2024
Mary
family with young children
8.0
Location, rooms and staff
Lack of privacy in the bathroom
March 2024
Zitong
young couple
8.0
room is very clean. location is very good.
toilet is a bit small
March 2024
White
young couple
10.0
Itโs a lovely hotel in old town. Perfect location. Beautiful and clean rooms.
Warning, there is a bar downstairs that can be loud until dawn. And on Saturday morning there is a wondeful market in the square. They start setting up before dawn. If you are a light sleeper, ask for a room away from the front.
March 2024
Kynan
with friends
2.0
It was very modern
The staff were slightly rude, very unorganised and, subsequently, unprofessional. Hidden and extortionate taxes, the bathroom had no wall, so there was little to no privacy with just a thin veil hiding the bathroom
April 2024
Cameron
family with young children
8.0
Great location and large room for a family. Staff were friendly and Bruges was very accessible from the hotel. Room was very clean as well.
There was no proper shower with the bath being the shower with a hand held shower wand which was weird for a suite.
April 2024
Ana
family with young children
10.0
Excellent location, cozy and comfortable room, excellent breakfast, extremely friendly and helpful staff. I would definitely recommend the hotel.
Everything was great.
April 2024
Batak
review category business travellers
9.0
Great breakfast and location.
"No soap in the room" policy.
Change that please :)
April 2024
Alan
with friends
10.0
Great location
Shower amazing
Comfortable
April 2024
Asterios
with friends
7.0
It was clean and nice.
I donโt know why but they didnโt have door in the toilet/bathroom.Just a curtain instead of the door.I never saw this again.
April 2024
Natalie
family with young children
9.0
Perfect Location - easy to park in the nearby underground car park. Hotel is situated right near all the shops and bars/restaurants. Hotel room was great size for a family of 3 .
April 2024
Raymond
with friends
7.0
Location and the staff were friendly and very helpful.
Not applicable
April 2024
Denise
family with young children
8.0
Lovely modern room, amazing shower. Location was perfect, in tge old city, close to bars and restaurants. Friendly and helpful staff.
Pillows not great and beds a little narrow.
April 2024
Aysegul
group
10.0
Very near to center , everywhere walking distance . Train station is also bear . Very clean , highly recommended
Nothing
April 2024
Janet
with friends
8.0
Fresh and clean
Bar not yet open
April 2024
Lisa
solo traveller
4.0
Modern room is on the top floor has sky celling makes the room bright , location is 10 mins walk from the train station,
Breakfast is good lot of choices, on the first night i have trouble to get room temperature up to warm , blowing cold air โ called reception, receptionist came up to help but couldnโt get the heating going (blowing cold air) I was cold all night didnโt have shower, second morning (20th) I went down talked to different lady on the desk she was telling me she (the receptionist on duty last night) should provide me with the heater last night but she didnโt. 20th April morning on duty lady put the heating on from the reception I got warm straight away 26deg.C. When I checked out on 21st April the lady on the desk said to me I should be happy I had one night warm comfortable โI said I have one night comfortable is not good enough which I have paid 2 nights not one night , I should have get refund for one night? She said she is not the manager she cannot do that. I hope the manager is listening do the decent thing to give my refund โฆโฆโฆ..
Not much
April 2024
Samantha
with friends
6.0
Location was fantastic
Access to underground parking directly opposite
Details show a bar on site this is not the case the bar was not stocked and not in use you could get water but not a lot else. So this was misleading and a little upsetting. However the location meant there were plenty of bars/restaurants right outside.
April 2024
Nina
group
6.0
Location is excellent! Walking distance from the station and into the centre. The deluxe junior suite is spacious for 4 adults.
There is no privacy for a group of 4 people when using the shower, as there was only a thin net curtain dividing the bathroom from the sleeping area. There was no shower curtain for a shower without flooding the area and it would be helpful to have the shower head on the wall. The toilet is thankfully separate.
The light in the seating area pull down bed was flickering throughout our visit and we did report this on arrival. Nothing was done to stop this, not even the bulb taken out.
Also the tap in the bathroom leaked a lot! We had to keep a towel down to avoid flooding. Again, this was reported.
There were no plug sockets at all by the pull down bed, considering we were 4 adults in there.
Also the coffee facilities were set up for 2 people not 4.
So the room was not well considered for 4 adults. Would have been great if just 2 people.
April 2024
Caroline
family with young children
6.0
The location of the hotel for the main areas of Bruges was very good, and it was within walking distance from the station.
On the first night I was given a room at the back of the hotel. During the night I was kept awake by the noise of the air condition units for the hotel that were located directly outside and which were visible from the window. There was also a vague 'drain smell' in the room during the night. In the morning I spoke to reception who immediately transferred me to a far better bedroom at the front of the hotel which was great.
May 2024
Michael
young couple
8.0
Staff were friendly and professional, room was clean and well equipped, breakfast was very good. Helpful information for parking was provided upon booking.
Air conditioning in room didn't work so room was too hot to sleep well in for me, had to resort to opening windows which were on the square side of hotel so not quiet, but definitely cooler!.
May 2024
Terence
family with young children
6.0
Great location, close to all major attractions
Was quite warm in the room and there was a penetrating smell of sewage in the hotel.
Rooms were ok, could have used a bit more m2 for a triple roo.
May 2024
Elidon
family with young children
10.0
The room was super big, clean and it even had a nespreso coffee machine so we could have the first coffee comfortable in the room. The staff was super helpful with everything. Would definitely book again when in Bruges.
May 2024
Lauren
group
8.0
The staff at the hotel were very helpful and welcoming. They took good care of us for any issues that arose and were very happy to help and took pride in the hotel and our stay. The breakfast here is very good. Real eggs (not powdered) and lots of different things for everyone. I definitely recommend the breakfast and appreciate the hotel granting us a free breakfast for the minor issues in our room. I would definitely recommend and stay here again for both the location, friendly staff, and hopefully better room quality.
I was disappointed to find our room in a rather worn-out condition. The bathroom tap had a leak which we reported right away, but none of the light switches worked properly, and one light flickered on and off like a strobe. Additionally, the paint was chipping. I think its fair to expect higher quality at 250 EURO/Night. It seems this hotel is heavily visited and know the hotel will address the issues. They were fair in addressing the issue and offering a complimentary breakfast for the hassle, which was appreciated and welcomed.
May 2024
Diana-alexandra
young couple
9.0
Very good location
May 2024
Leanna
young couple
6.0
Friendly staff who gave us a helpful map of the city and when we asked for an iron they sent one to the room immediately. Beds were comfortable and extremely clean bathroom. Had a TV with a working Chromecast which is rare these days so was able to stream easily. Hotel itself was pretty quiet despite the busy location.
Flickering lights. Restaurant wasn't open due to refurbishment (which is fine but was not told this prior to stay so was expecting room service). Room was quite small considering the price. Was pretty plain and basic for a 4 star hotel. No coffee machine just a small kettle. You have to request the mini bar be filled fully and pay before staying rather than having the choice to take drinks while there and just take what you want and have individual drinks charged for instead. No number was given to contact hotel reception directly from the hotel room phones.
May 2024
Rizvi
young couple
7.0
Overall nice
Good value for money
Bathrooms are open esp doesn't make sense for triple room.
I had x3 teenager siblings, 2 boys and girl.
We had to book an extra bed
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