Hotel Mercure Grenoble Centre Président - Grenoble
Hotel for travelers seeking local and authentic experiences Urban, chic, and relaxed, our Mercure hotel embodies natural elegance at the Porte des Alpes. Nestled in the heart of the mountains, this historic hotel with renovated rooms is ideally located for your business stays and meetings or as a stopover on your holiday route. Enjoy our family rooms, relax in the wellness area, and savor local products at the bar restaurant.
Appreciate the secure parking and the tranquility of a residential neighborhood, close to the city center, just 656 feet from the tram. The Mercure Grenoble Center President offers easy access by public transport to the Alpexpo, WTC, and Minatec conference centers. It's 15 minutes from Grenoble train station and a stone's throw from the greenway.
Just 10 minutes from the highways, at the gates of the Alps, and close to major winter sports resorts: Villard-de-Lans, Chamrousse, and the 7 Laux. Grenoble, "Capital of the Alps," is 1 hour from Lyon (A48), Chambéry (A41), and Valence (A49). For your international travel, the nearest airports are Lyon Saint-Exupéry and Geneva Airport.
Welcome to our hotel, just 10 minutes from downtown Grenoble! Here, everything is designed for your well-being: sauna, indoor pool, fitness room, and comfortable rooms. Our restaurant and bar teams have wonderful surprises in store for you!.
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7.5/10
Good
152 Reviews
Lovely and comfy hotel
Show All Reviews
Good to know
Check-in
from 14:00
Check-out
until 14:00
Pets Policy
Pets are not allowed
Getting around
Rooms Types
Room Details
Superior Double Room
1 Full bed
25m²
Type: Double
Internet facilities
Shower
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Kitchen
Sauna
Private pool
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Privacy curtain
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Superior Double Room
1 Full bed
25m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Kitchen
Sauna
Private pool
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Privacy curtain
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Room Description:
This room has an elegant decoration and a queen-size bed. It includes a flat-screen TV, free Wi-Fi and a free minibar.
Extras include an espresso machine, bathrobes and slippers.
Room Details
Standard Double Room
1 Full bed
20m²
Type: Double
Internet facilities
Shower
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Kitchen
Sauna
Private pool
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Privacy curtain
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Standard Double Room
1 Full bed
20m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Kitchen
Sauna
Private pool
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Privacy curtain
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Room Description:
This room has an elegant decoration and includes a flat-screen TV and free Wi-Fi. The bathroom is fitted with a walk-in shower.
Room Details
Junior Suite
1 King bed
30m²
Type: Suite
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Heating
Walk-in closet
Shared toilet
Satellite channels
Kitchen
Sauna
Private pool
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Ocean view
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Private check-in/out in the executive lounge
Select dates to see prices
Junior Suite
1 King bed
30m²
Has window
Type: Suite
Room all facilities
Internet facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Heating
Walk-in closet
Shared toilet
Satellite channels
Kitchen
Sauna
Private pool
Toaster
Bidet
iPad
Game console - PS3
Game console - Nintendo Wii
Ocean view
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Books, DVDs or music for children
Baby safety gates
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Private check-in/out in the executive lounge
Room Description:
This room has an elegant decoration and a king-size bed. It includes a living area, 2 flat-screen TVs, free Wi-Fi and a free minibar.
Extras include an espresso machine, bathrobes and slippers.
Room Details
Standard Room with Two Zip Beds
2 Twin bed
20m²
Type: Double
Internet facilities
Shower
Bathtub
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Kitchen
Sauna
Private pool
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Toilet with grab rails
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Privacy curtain
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Private check-in/out in the executive lounge
Select dates to see prices
Standard Room with Two Zip Beds
2 Twin bed
20m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Refrigerator
Shared bathroom
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Kitchen
Sauna
Private pool
Toaster
iPad
Game console - PS3
Game console - Nintendo Wii
Lake view
Entire unit wheelchair accessible
Semi-detached
Fold-up bed
Toilet with grab rails
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Game console - PS4
Shampoo
Conditioner
Fire extinguisher
Privacy curtain
Open-air bath
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Private check-in/out in the executive lounge
Room Description:
This room has an elegant decoration and includes a flat-screen TV and free Wi-Fi. The bathroom is fitted with a walk-in shower.
Guest Score and Reviews
7.5/10
Good
152 Reviews
Cleanliness
7.2
Facilities
7.7
Location
7.9
Service
7.0
shipeng
Couple
9.0
Lovely and comfy hotel
Food and staff
June 2022
Arnita
Business Traveler
7.0
Breakfast was the disappointment-not much choice, everyday everything is the same and no any vegetables
If choice from day to day in breakfast was bigger and that there was vegetables
July 2022
Services & Facilities
Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room service available
Room Service
More Amenities
Accessibility
Facilities For Disabled Guests Available
Accessible Vanities Available
Wheelchair Accessible
Accessible Bathtub Available
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Alternative Meal Arrangement
Vending Machine
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Professional Cleaning Services
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
French
Italian
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Cleaning Products Available
Room Service Available
Clothes Drying Rack
Room Service
Safety Deposit Box
Complimentary Drinking Water
Radio
Air Conditioning
Slippers
Hair Dryer
Shower
Coffee/tea Maker
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Dressing Room
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Ticket Services
Bicycle Parking
Invoices
Spa Services
Laundry Services
Desk/workspace Available
Swimming & Soaking
Hot Tub/Whirlpool
Indoor Pool
Outdoor Pool
Spa/sauna
Transportation
Parking Available (charges May Apply)
Parking Available
Electric Vehicle Charging Station
Off-Site Parking
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 14:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not possible) and costs EUR 14 per day.
Pets
Pets are allowed. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Check-in begins at 14:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Caserne de Bonne, Musee des Automates de Grenoble "Reves mecaniques", Gare de Grenoble, Arhome Musee Privee de l'Innovation Industrielle, Visite guidee "La Casamaures", WTC Grenoble, Appartement natal de Stendhal, Halle Sainte-Claire, Museum d'Histoire Naturelle, Bastille and others.
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Professional Cleaning Services
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
French
Italian
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Cleaning Products Available
Room Service Available
Clothes Drying Rack
Room Service
Safety Deposit Box
Complimentary Drinking Water
Radio
Air Conditioning
Slippers
Hair Dryer
Shower
Coffee/tea Maker
Carpeting
Room Towels Provided
Kitchen
Heating
Mirror
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Mini Bar
Ironing Amenities
Telephone
Alarm Clock
Trash Cans
Kitchenware
Toiletries Provided
Family Rooms
Linens
Socket Near The Bed
Allergy-free Rooms Available
Sleep Comfort Items
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Dressing Room
Daily Housekeeping
Wake Up Call
Cashless Payment Available
Xerox/fax In Business Center
Ticket Services
Bicycle Parking
Invoices
Spa Services
Laundry Services
Desk/workspace Available
Tour Services
Swimming & Soaking
Hot Tub/Whirlpool
Indoor Pool
Outdoor Pool
Spa/sauna
Transportation
Parking Available (charges May Apply)
Parking Available
Electric Vehicle Charging Station
Off-Site Parking
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
7.5/10
Good
152 Reviews
Cleanliness
7.2
Facilities
7.7
Location
7.9
Service
7.0
shipeng
Couple
9.0
Lovely and comfy hotel
Food and staff
June 2022
Arnita
Business Traveler
7.0
Breakfast was the disappointment-not much choice, everyday everything is the same and no any vegetables
If choice from day to day in breakfast was bigger and that there was vegetables
July 2022
Milena
Business Traveler
5.0
Location was good not too far from Grenoble central
parking- lack of availability
also underground car park- difficult entry to access the garage
July 2022
Kevin
Couple
10.0
Room and Breakfast excellent did not have time to use spa
August 2022
J
Couple
2.0
The hotel itself is clean, well situated (for us) and had friendly, responsive staff (not all English speaking at reception albeit).
What it didn't have was functioning aircon. We went to reception to ask if we could change rooms and were advised that there had been a general problem in the hotel with aircon all summer (notwithstanding that the aircon was working fine in reception and the common areas throughout the hotel). We were offered an alternative room but this had no functioning aircon either and we were advised that this was the only alternative free room in the entire hotel.
It was very hot and we probably had one of the most uncomfortable nights we have ever spent in a hotel. We rose early and left before breakfast. The morning receptionist expressed surprise that we hadn't been offered a room with functioning aircon and knew nothing about any general aircon problem. We asked about a discount for the inconvenience and were advised that this would be a matter for management who were not on site at the time (it was a Sunday morning). Unlikely we'll use Mercure Hotels again.
The hotel itself is clean, well situated (for us) and had friendly, responsive staff (not all English speaking at reception albeit).
What it didn't have was functioning aircon. We went to reception to ask if we could change rooms and were advised that there had been a general problem in the hotel with aircon all summer (notwithstanding that the aircon was working fine in reception and the common areas throughout the hotel). We were offered an alternative room but this had no functioning aircon either and we were advised that this was the only alternative free room in the entire hotel.
It was very hot and we probably had one of the most uncomfortable nights we have ever spent in a hotel. We rose early and left before breakfast. The morning receptionist expressed surprise that we hadn't been offered a room with functioning aircon and knew nothing about any general aircon problem. We asked about a discount for the inconvenience and were advised that this would be a matter for management who were not on site at the time (it was a Sunday morning). Unlikely we'll use Mercure Hotels again.
August 2022
Gorokhova
Group Traveler
10.0
Very friendly and professional staff by check-in and check-out
September 2022
George
Couple
9.0
Really great welcome from Nicholas, who later helped us find a really great restaurant for dinner. The parking was secure, and right under the hotel. Everything you needed in our room. A good selection for breakfast.
We arrived on a Sunday and were looking forward to eating in the hotel restaurant. When we asked to book a table we were told the restaurant was not open on Sunday. Really dissappointed and think it should be made more obvious as to the restaurant opening times. We both looked at the site and could not find any mention of this. As it turned out this was a bonus. Nicholas recommended and booked a restaurant for us in the old town, Cafe de la Table Ronde. We had a wonderful meal and walk through the old town.
September 2022
Joanne
Couple
4.0
Not a lot to like! Does have secure underground parking
Showing it's age this is a very poor example of a Mercure. There is nothing but highrise apartments around it, the carpets are filthy, the rooms are cramped, breakfast is very poor and there are very few staff who struggle to raise a smile. There are a few Mercures in Grenoble, maybe try one of the others!
September 2022
Fazly
Solo Traveler
6.0
Quiet and peaceful
No toiletries supplied.
October 2022
Lucioni
Couple
6.0
Location great. Room adequate
Bed comfy
No bar open
Restaurant was awful
Couldn't find staff when needed.
Not our best experience in a mecure whom we use often normally. We would not return here at all. Staff were not very helpful either
November 2022
Elyes
Solo Traveler
10.0
This place far exceeds the expectations. The location is great and quiet, yet close to everything you need to get around. It does have a convenient parking which was great.
The staff is the gem of this hotel. Everyone was very professional, welcoming, genuine. I interacted the most with Nicolas who is simply awesome, was able to give reliable guidance, courteous, and super friendly.
Highly recommended facility and staff!
November 2022
Marle
Family with young children
9.0
Good value for money, very friendly staff!
Nothing to note
February 2023
Carla
Business Traveler
5.0
BREAKFAST OK
PARKING OK
carpet everywhere, so entering the room you could perceive bad smells that didn't go away even by airing the room.
the toilet very small.
March 2023
Aghiles
Solo Traveler
8.0
It was nice, it didn't meet All my expectations, but I liked the hotel. The people were nice and kind. The room was comfy.
Too small, it isn't the standing of a 4 stars hotel
June 2023
Peter
Couple
9.0
Good location next to park. Large parking
Slow lifts. One was constantly stuck and the operating one took few long minutes to come.
Setting the bed was not always done when leaving room after 10 am.
July 2023
Benoit
Business Traveler
8.0
quiet room - cleaniness ok
breakfast bot very good - location too far from center
July 2023
Marie-ann
Group Traveler
8.0
Pretty establishment. It always smell good in hotel. Employees are very professional and nice.
Room is spacious for Europe standard. Beds were crispy clean and smoothly comfortable.
I enjoyed the pool and the gym too.
Water fountain to refill our bottles are very appreciated.
Elevator is so slow and small. There magnetic cards are old and we needed to change them 3 times while our 3 nights stay.
Pool was at 24 degrees celcius. I would prefer to relax in it at 30 degrees but it for the environment.
August 2023
Christine
Business Traveler
6.0
The rooms were plain and a bit aging, but functional. The pool area was nice. The trams very relatively near-by, but necessitated some walking.
Maybe I did too quick a reading of the description of facilities, but the fact that the bar was closed at a weekend and ladies' sauna out of order did come to me as a surprise. Given that I could not get the room type I had booked, I got one more room, however, it was not free of charge contrary to what I had been told. The access lane to the parking in the basement was so narrow and in a steep turning, that one of my car doors got scratched. I got advised to send an email to the Hotel's direction, which I did, but did not even receive a response. The cloakroom accessing to the pool were dirty, full of dirty towels and full waste bins.
August 2023
Andrey
Couple
8.0
Reasonably good location, not far from the centre of the city and in a quiet area.
Clean, good size clean rooms.
Friendly and professional staff, thank you!
Good breakfast.
Plenty of parking, including underground.
The entrance to the underground parking is difficult for big size car or with small clearance.
The hotel is a bit worn, it needs some shining.
October 2023
Jean-pierre
Couple
8.0
Pleasant room and good breakfast
January 2024
Feargal
Business Traveler
7.0
Helpful staff.
Very good dinner.
The breakfast was a bit limited but ok.
The sauna was closed and the pool is very small, like a large hot tub.
January 2024
Taleb
Business Traveler
10.0
Great hotel
February 2024
Gang
Family with young children
5.0
location
guys at the front desk
small room
noisy because near the street
February 2024
Lorin
Couple
8.0
Good location, nice bathroom
bed was too soft, and two single beds pushed together as opposed to one double-bed
February 2024
Marek
Couple
8.0
Walking distance to the center of Grenoble. Very friendly personel. No problem with parking.
The sauna turned out to be just a warm room. The large container called the pool/jacuzzi had slightly cool water. It was impossible to warm up by swimming because it was about 5 m in diameter and too cold for a jacuzzi.+
February 2024
Aziz
Couple
9.0
a lot of variety of food in breakfast
April 2024
Georgios
Solo Traveler
8.0
Very quiet room.
Comfortable bed.
Different types of pillows.
Nice receptionists.
The fact that you have to pay 15 € for the underground parking and it is shared with other buildings nearby. Not protected and full of signs saying that the hotel is not responsible for having anything stolen from your vehicle. Did not feel safe.
May 2024
Ilse
Business Traveler
9.0
Check in was prepared, only needed to sign of. Very friendly receipt at the reception and skilled and friendly people in the restaurant. Good choice at breakfast. Ideal for a businesstrip
May 2024
Andreas
Couple
10.0
Near to the tram, very friendly staff, good breakfast, with Sauna, good breakfast, dogfriendly. The next visit i will book more days
May 2024
Stephane
Solo Traveler
8.0
Bonne literie
June 2024
Wafaahs
Solo Traveler
8.0
The pool/jacuzzi was nice especially during the hot period.
The room was spacious. The bed was very comfortable.
The room had a leather chair that was very old and the leather was coming off.. it got stuck to my clothes.
The mini bar had 1 espersso and no milk or creamer. And some of the sugars were already open.
The cleaning lady tried to come in several times to my room on the day of my checkout although i told her i am leaving at 12. I felt like i was being rushed.
June 2024
Lloyd
Group Traveler
8.0
Very helpful parking underground and on ground level
Location is a slight walk into town
July 2024
Jaap
Solo Traveler
5.0
the breakfast and services are pretty well
the hotel is old and has clearly its marks in the room and bathroom
July 2024
Robert
Group Traveler
9.0
Good location, a short walk from the city centre. Comfortable rooms with fantastic air conditioning. Very friendly and helpful staff who spoke enough English to help us with any questions. Secure undergroiund parking for 2 motorcycles. Fantastic breakfast with a large selection of hot and cold food, with drinks.
N/A
August 2024
Claudia
Couple
8.0
Old style hotel with great large room, comfortable bed, table, desk, chairs and mini fridge. We made good use of that. Need some urgent updates though, new flooring to start. Well located with safe underground parking, even if the entrance is a bit tight to drive in. Breakfast could have been really good if there were replenishment of the items that were finished on the buffet.
The breakfast buffet might have been quite good before we arrived at 8:30, but we couldn’t enjoy everything as some of the items were finished, there was large group staying at the hotel, and the items of buffet were not replenished once finished. Lots of signs of what were on the empty trays. Except the mini croissants. Didn’t manage to have a piece of baguette or bread or cakes… only mini croissants and American style pancakes. The waiters were really serious about clearing and cleaning the tables, but no refills to the buffet and it was not even 9:00 a.m.
August 2024
Karen
Couple
8.0
Easy to find, very friendly staff, free parking on site.
Quite a long walk from the old part of town.
September 2024
Ian
Couple
8.0
Very comfortable room
Nothing
September 2024
Scott
Couple
3.0
Close to where we needed to be
Lifts failed. No option but to carry four 30kgs bags down from Fourth floor to checkout.
Renovations on Fourth Floor whilst we were there. Smell of paint and adhesives was intense.
At checkout an unknown alarm went off. It was painful. Couldn’t hear the checkout staff and the sound made us nauseous. Staff laughed.
Breakfast experience variable. Saturday staff “forgot” about the fresh orange juice machine. Friday staff allowed the coffee machine to run out of water.
December 2024
Veronica
Couple
7.0
Location was good easy to reach the centre of the city ,lovely Mountain View !
Not very clean unfortunately ,lots of dust in our room,gym as well was poor equipment and not so clean.However for a short stay will do the job
December 2024
Digico
Family with young children
10.0
Amazing second we were upgraded
Suite lovely people
January 2025
Camilla
Solo Traveler
7.0
Room was very comfy - clean and good shower. Comfy beds and a good nights sleep
Spa facilities not pleasant - The toilet in the women’s spa area stank the whole of my stay. Sauna was mildly warm and would not heat up, they did offer a price reduction when I notified the receptionist but it was disappointing nonetheless. Also the pool is only a small jacuzzi pool and is directly overlooked by the bar area.
January 2025
Galina
Family with young children
3.0
The front desk personnel were nice and helpful. They explained the way to the icerink and called a cab on our departure.
The fire alarm went off almost five times during the first night of our stay: no comments, explanations, or excuses from the hotel. Two machines out of five were not working in the tiny, stuffy fitness centre. The room was not properly cleaned. There was hair and dust on the floor.
January 2025
John
Business Traveler
5.0
Bed was comfortable. Room was spacious.
Not room Services. Facilities were closed or in a state of refurb. Lifts not working with no warning. No mini fridge. Not even a bottle of water was provided.
February 2025
Brian
Couple
7.0
The air conditioner in room did not work.
May 2025
Mike
Couple
9.0
The hotel has had a recent refurbishment. Everything was new and tidy.
Good free parking.
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