Each includes a private bathroom and a spacious seating area, with sofas and a flat-screen TV. All suites come with an equipped kitchenette. The resort's in house restaurant will provide guests with a true Portuguese culinary experience, with its extensive Γ la carte service and comprehensive wine list.
Guests of the suites are also welcome to try their hand at cooking their own meals in the kitchenettes at their disposal. The resort also features the Flow Pool Bar, as well as the Yakuza Restaurant serving Japanese cuisine. The modern Spa & Wellness center comes complete with a sauna, Turkish Bath and hot tub.
Relaxing massages are also available, upon request. The 24-hour front desk is always available to assist guests with a variety of services, including room service, car rental, bicycle rental, tour desk services and even booking airport shuttle services. There is an onsite Glass Terrace which was recently fully renovated.
Also at 3.1 mi is Cascais Beach, where guests will be able to enjoy activities like swimming, sun lounging or various water sports. Estoril is 6.
2 mi away and features the famed Estoril Casino. Lisbon International Airport is 21 mi from the Sheraton Cascais Resort - Hotel & Residences. License Number(s): 117.
Show More
8.8/10
V. good
170 Reviews
Great location, rooms, services
Show All Reviews
Good to know
Check-in
from 16:00
Check-out
until 16:00
Pets Policy
Pets are not allowed
Getting around
Rooms Types
Room Details
Premium Deluxe Room with Resort View
1 Queen bed
32mΒ²
Type: Double
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Game console - Xbox 360
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Rooftop pool
Heated pool
Bottle of water
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Premium Deluxe Room with Resort View
1 Queen bed
32mΒ²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Game console - Xbox 360
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Rooftop pool
Heated pool
Bottle of water
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
The double room's kitchenette, which features kitchenware and a tea and coffee maker, is available for cooking and storing food. The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Room Details
Premium Deluxe Room with Resort View
2 Twin bed
33mΒ²
Type: Twin
Internet facilities
Shower
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Sauna
Game console - Xbox 360
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Rooftop pool
Heated pool
Bottle of water
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Premium Deluxe Room with Resort View
2 Twin bed
33mΒ²
Has window
Type: Twin
Room all facilities
Internet facilities
Shower
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Sauna
Game console - Xbox 360
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Rooftop pool
Heated pool
Bottle of water
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
The twin room's kitchenette, which has kitchenware and a tea and coffee maker, is available for cooking and storing food. The spacious twin room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Room Details
Premium Suite Room with Resort View
1 Sofa bed
50mΒ²
Type: Suite
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Desk
Dishwasher
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Game console - Xbox 360
Ocean view
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Books, DVDs or music for children
Rooftop pool
Heated pool
Bottle of water
Game console - Xbox One
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Premium Suite Room with Resort View
1 Sofa bed
50mΒ²
Has window
Type: Suite
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Desk
Dishwasher
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Game console - Xbox 360
Ocean view
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Books, DVDs or music for children
Rooftop pool
Heated pool
Bottle of water
Game console - Xbox One
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Guests can make meals in the kitchenette that features a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a balcony with garden views, this suite also features a minibar and a TV with cable channels. The unit has 2 beds.
Room Details
Premium Suite Room with Resort View
1 King bed,1 Sofa bed
50mΒ²
Type: Suite
Internet facilities
Shower
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Desk
Dishwasher
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Game console - Xbox 360
Ocean view
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Books, DVDs or music for children
Rooftop pool
Heated pool
Bottle of water
Game console - Xbox One
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Select dates to see prices
Premium Suite Room with Resort View
1 King bed,1 Sofa bed
50mΒ²
Has window
Type: Suite
Room all facilities
Internet facilities
Shower
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Suit press
Desk
Dishwasher
Extra long beds (> 6.5 ft)
Satellite channels
Towels/Sheets (extra fee)
Game console - Xbox 360
Ocean view
Lake view
Mountain view
Additional bathroom
Entire unit wheelchair accessible
Books, DVDs or music for children
Rooftop pool
Heated pool
Bottle of water
Game console - Xbox One
Game console - Wii U
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Access to private pool
Room Description:
This air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath. The well-fitted kitchenette has a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a balcony with garden views, this suite also features a minibar and a TV with cable channels. The unit has 2 beds.
Guest Score and Reviews
8.8/10
V. good
170 Reviews
Cleanliness
8.7
Facilities
8.8
Location
9.1
Service
8.9
Lara
Solo Traveler
9.0
Great location, rooms, services
-
June 2023
Tom
Business Traveler
10.0
the calm location
July 2023
Services & Facilities
Most popular facilities
Coffee shop
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows
Room Service
Air Conditioning
Hair dryer
Bathtub
Shower
More Amenities
Accessibility
Facilities For Disabled Guests Available
Accessible Toilet
Accessible Parking
Fitness Activities
Fitness Center
Yoga Room
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Private Check-in/check-out
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Professional Cleaning Services
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Children's Playground
Kids Club
Languages spoken
English
French
Portuguese
Spanish
Media & Technology
TV & Movies/Shows
Internet Access (charges May Apply)
Wi-Fi Available In Public Areas (charges May Apply)
Outdoor Recreation
Garden
Golf Course
Horseback Riding
Room Amenities
Cleaning Products Available
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Air Conditioning
Slippers
Hair Dryer
Bathtub
Shower
Coffee/tea Maker
Bathrobes
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Currency Exchange Service
Cashless Payment Available
BBQ Facilities
Xerox/fax In Business Center
Concierge Services
Massage Services
Invoices
Spa Services
ATM Or Cash Withdraw On Site
Laundry Services
Swimming & Soaking
Hot Tub/Whirlpool
Outdoor Pool
Spa/sauna
Transportation
Free Parking
Valet Parking (charges May Apply)
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 12:00
Front Desk Hours: 24/7
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in the hotel rooms and charges are applicable.
Parking
Free private parking is possible on site (reservation is not needed).
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 13 years old and over stay for β¬Β 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Check-in begins at 16:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Boca do Inferno, CoolJazz Fest, Cascais Hipodrom, Cascais, Museo do Mar Museum of the Sea, Clube de Golfe da Quinta da Marinha, Casa das Historias - Paula Rego Museum, Cool Jazz Fest (Cidadela - Cascais), CoolJazz Fest - Jardins Casino Estoril, Teatro Experimental de Cascais and others.
The Hotel offers Outdoor pool, Free Parking, On-site parking.
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Professional Cleaning Services
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Children's Playground
Kids Club
Languages spoken
English
French
Portuguese
Spanish
Media & Technology
TV & Movies/Shows
Internet Access (charges May Apply)
Wi-Fi Available In Public Areas (charges May Apply)
Outdoor Recreation
Garden
Golf Course
Horseback Riding
Room Amenities
Cleaning Products Available
Room Service
Safety Deposit Box
Closet
Complimentary Drinking Water
Air Conditioning
Slippers
Hair Dryer
Bathtub
Shower
Coffee/tea Maker
Bathrobes
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Mini Bar
Ironing Amenities
Alarm Clock
Trash Cans
Kitchenware
Toiletries Provided
Family Rooms
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Currency Exchange Service
Cashless Payment Available
BBQ Facilities
Xerox/fax In Business Center
Concierge Services
Massage Services
Invoices
Spa Services
ATM Or Cash Withdraw On Site
Laundry Services
Tour Services
Swimming & Soaking
Hot Tub/Whirlpool
Outdoor Pool
Spa/sauna
Transportation
Free Parking
Valet Parking (charges May Apply)
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.8/10
V. good
170 Reviews
Cleanliness
8.7
Facilities
8.8
Location
9.1
Service
8.9
Lara
Solo Traveler
9.0
Great location, rooms, services
-
June 2023
Tom
Business Traveler
10.0
the calm location
July 2023
Mark
Couple
9.0
Staff in the terrace restaurant (breakfast) were very helpful and breakfast itself was excellent. Large rooms were extremely comfortable and the pool was wonderful.
Service in the Japanese restaurant was difficult - online menus were hard to navigate and staff were not immediately helpful but the meal we eventually had was superb
July 2023
Faical
Solo Traveler
10.0
Everything was great!
July 2023
Tora
Couple
6.0
Breakfast was good, staff incredibly friendly. Peaceful location. Gym was big and had a lot of equipment. Big room and big balcony.
The restaurant was a disaster. The meal I ordered was nothing like described, and took forever. Everything there seemed quite disorganised. In general I don't think you get the value for your money here, so I would not come back.
July 2023
Manuel
Family with young children
10.0
Beautiful grounds
far from beach
August 2023
Hans-peter
Family with young children
8.0
Pool and the around
The garden
August 2023
Juhani
Couple
8.0
Nice pool area.
Thr room atmosphere was a bit cold, not cosy. The hotel charged extra amount from my credit card and I have to use time and effort to make it right.
August 2023
Adam
Family with young children
9.0
Beautiful grounds, great facilities
August 2023
Marwa
Family with young children
10.0
What didnβt I love about it! It was one of the most beautiful properties Iβve ever stayed in, we loved it so much that we extended 2 extra days.
Nothing!
August 2023
Rob
Couple
6.0
Room size
Landscape around hotel building was very nice
Decoration of hotel
Damp/wet sun loungers in the mornings
Building work in a residential apartment all week is not acceptable
One wardrobe had NO drawers or hanging rail
Mattress protector sounded like carrier bags!!
September 2023
Pieter
Family with young children
10.0
We could not get into the room until 15.00, despite arriving from Sao Paulo in the morning. Room was excellent, breakdast top, Yakuza restaurant very good, but most importantly, personnel did their very best to find back our sonβs cuddles after he forgot them in the bed. Many thanks!!!
October 2023
Emma
Business Traveler
8.0
The location was amazing, felt very exclusive and perfect location to walk to the beach through the beautiful neighbourhood.
The staff were really polite and really helpful and knowledgable. I had managed to forget my converter even though I was there for business and they loaned me one which was sooo kind.
The room service was lovely and better quality in our opinion than the restaurant.
The pool was fantastic and the gardens and restaurants calm enough to work from or take a stroll around which was was so relaxing. The staff here were also the right level of attentive - leaving you alone when you needed peace and being right there when you needed something. All in all a really nice hotel.
I had a used contact lense on the floor in my room which was a bit disconcerting - and all my colleagues got upgraded but I arrived on the Saturday so paid for a bigger room as my sister travelled with me.
I also had breakfast in the restaurant as I had a meeting and so didnβt order the buffet but off al la Carte - it took an age to arrive which was frustrating as I was on a time limit and quite frankly wasnβt very nice and not what I expected. The facilities where amazing though and so was the location so Iβd definately go there again but for such an expensive hotel there were just a few little finesses to make it feel extra special.
October 2023
Rachel
Family with young children
7.0
The pool area is lovely and tranquil and the grounds overall are well kept and attractive. The Manager is great and helpful as is the female restaurant Manager and Sara on reception. Good concierge. Liked the little foyer cafe. The Serenity Spa masseurs were superb! Nice area and chill out zones in the spa too. Appreciated the water daily and great to have a little cook area in the rooms and access to the gardens from the room.
I was disappointed by my stay overall. The hotel was let down by poor / non existent service at the pool, which is where most people will spend their time on holiday. Itβs a shame, because itβs a beautiful area. Nobody greeted you or smiled- the main guy there is just miserable. You were made to feel like an inconvenience when you approached the bar there. There were never any towels available (3 days running) despite about 10 people there most days and when requested, I simply received shrugs and was told it was out of season, or to bring my own from the room. Nobody took orders, or served drinks, despite not being busy. We would have spent 5 x more if weβd had service! Nobody helped with beds or pads for the beds. No music or atmosphere. Hard to communicate too, as nobody there spoke English.
Outside of the pool, the staff were lovely. But this really ruined my trip and deterred me and my Mum from using this area. The restaurant is a lovely area with helpful staff who make a big effort, but outside of the buffet breakfast which is fine, itβs let down by very average/ bland and massively overpriced food for the quality (and I come from London and eat out a lot!) . We would have liked to eat in more or order room service, but this put me off. The hotel bathrooms are black and so dark you have to do your makeup outside and are very slippery when wet. A few times, our room wasnβt cleaned or beds made/ cups cleared and we had to request it.
No espresso machines or milk in room to make coffees or proper tea. We had to order or take milk from breakfast every day for this. Just seems basic- especially for the British. Would expect sound bars and better tech to play music/ log into Netflix etc. Couldnβt access or order papers or magazines. No iPads/digital either. No library but loads of shelves in the foyer. Nothing happening in the evening. The shuttle is good, but dropped us too far away for my Mum to walk into the main area and back to after.
October 2023
Nisha
Family with young children
1.0
Super clean, rooms really spacious, lovely setting. Has that classic Sheraton βcorporateβ feel (if thatβs your thing - not ours but we give it a go every now and then) but without the classic Sheraton hospitality. Another reviewer described it as βcoldβ feeling (not temperature-wise!) and Iβd agree. You donβt feel welcomed - merely tolerated
There were a couple of exceptions (most notably in the restaurant) but otherwise the staff were difficult to deal with, slow to respond and unaccommodating . The spa manager was outright rude and regarded her charges with disdain. The food prices are extortionate (as expected I guess for this type of hotel) despite the food merely being good and room service took an age
October 2023
Parimal
Couple
9.0
Lovely hotel and grounds, though room decor a bit too minimalist. Great service from all staff, especially Concierge
October 2023
Johan
Couple
6.0
Very bad aircondition and only excuses from the front desk with no intervention or effort to repair.
No interest in fixing the problem.
October 2023
Finn
Family with young children
10.0
Staff were top class - we had an incident with our daughter that required an ambulance (allergy) and the staff were incredibly helpful. Would highly recommend!
February 2024
Tomasz
Family with young children
10.0
What an incredible spot to unwind between Lisbon and the stunning beaches! Just a 30-minute drive from Lisbon, and only 10 minutes to breathtaking ocean views and sandy beaches, this location exceeded our expectations, especially with a little baby in tow. The rooms were impeccably clean, the beds and pillows exceptionally comfortable, and the staff across all departments were incredibly friendly.
While I appreciate the efforts of the staff to ensure a pleasant stay, I encountered a minor inconvenience during checkout. The payment terminal malfunctioned, resulting in my card being charged but the transaction not appearing in the system. Although I don't blame the employee for the issue, it did cause some unnecessary stress during the 20-minute checkout process.
It would be advantageous to have amenities in the kitchen such as a dishwasher and washing machine.
February 2024
Alka S.
Solo Traveler
10.0
It was a big , comfortably sized room with attached Kitchen facilities. A small enclosed garden was nice. Staff was courteous and warmly welcomed on arrival. The property is huge and green cover is awesome.
Location wise, it is not close to city center or to the beach. It is close to Golf course so unless you are there for golf , you would need a car. The kitchen could have been better stocked with utensils.
February 2024
Nickcage49
Business Traveler
10.0
The staff was really nice and accommodating. We couldn't possibly ask for more. It's a great property.
The wifi could be a lot faster. Real slow with a weak signal.
February 2024
Ian
Couple
9.0
Everything from food to room to staff was first class. Staff were so helpful.
Nothing
March 2024
ΕΓ‘dkovΓ‘
Couple
8.0
Great breakfast, nice park around the hotel
March 2024
Jana
Family with young children
8.0
great pool, spacious accommodation
kitchen was very poorly equipped. We stayed for 3 three weeks and ended up purchasing basic kitchen equipment as it was not provided.
April 2024
Marisa
Family with young children
7.0
Property is beautiful. Space and layout of unit great. Staff amazing. Shuttle service to city centre. Hotel amenities.
Location - too far from city centre. Amenities in unit - washer/dryer didn't work, no kitchen supplies. Cleaning ok while there, clean on check in. Room service and restaurants very expensive.
May 2024
Lorna
Group Traveler
10.0
Staff were always so helpful!
June 2024
Kay
Group Traveler
10.0
Beautiful hotel, the grounds and pool area were very relaxing. The Staff were brilliant, friendly and helpful and really made our stay special. Food excellent and Spa lovely.
Once youβre in the hotel the decor means you could be anywhere in the world. I expected it to reflect Portugal more.
June 2024
Caron
Business Traveler
7.0
The bedrooms are very comfortable and the staff friendly and helpful. Particularly Ricardo, Margarida, Isabel, Bal & Felipe
Didnβt have anything to offer other than swimming pool and small gym. No little shop . Food wasnβt particularly flavoursome
June 2024
Christopher
Solo Traveler
8.0
24hr Gym
Spacious rooms and showers
Friendly reception/ other members of staff
Only blemish was reception not returning missed calls. Understand that they might be occupied at the first time of calling but to call every 45 minutes (total of 3 times) and not get any response was a downside.
June 2024
Jeremy
Family with young children
10.0
Everything especially the garden and pool
Nothing. Everything was exceptional
June 2024
Julia
Family with young children
10.0
everything was amazing, breakfasts are decent and location is super cozy
cleaning is awful, if you're not guiding them, they do nothing when come
June 2024
Christian
Group Traveler
8.0
Spacious and confortable room.
Restaurant is very disorganized, the staff is trying but need leadership and training or maybe the management need training : like train the trainer.......
July 2024
Regina
Family with young children
9.0
Friendly and very helpful staff. Travelled with my elderly Mum ( 92) so hotel were very attentive to any of her needs. Provided us with a wheelchair for my Mum during our stay. It made it easier for her to get to pool area .
Loved everything .
July 2024
Vera
Family with young children
7.0
The location, the Spa
To much extra payment for everything. Nothing was included.
The breakfast could have been more exotic and diverse
July 2024
Chao
Business Traveler
9.0
Location is perfect, the hotel holds a big property and staff are all nice and friendly.
The only bug is the WiFi will always automatically stops? You always have to reconnect again.
July 2024
Craig
Couple
9.0
Very helpful staff. Quality hotel with comfortable large rooms.
The original room that was offered did not present the views that were represented in the photographs. Staff very quickly rectified the problem, offering us an alternative.
The pool was windy and therefore cool
August 2024
Cassandra
Family with young children
9.0
The staff at the Sheraton Cascais were incredibly lovely and considerate. They made our stay with our 6 month daughter easy to navigate and comfortable.
We found the price of the buffet breakfast to be pricey. There is nothing close by so options are limited for meals.
August 2024
Sarah
Group Traveler
6.0
Beautiful location and facilities.
Food was not at the standard I would expect. Very poor and overpriced.
August 2024
Lenne
Family with young children
8.0
The staff was brilliant special Simone from the pool bar and Alice from supervisor they made all the diferenca un your stays
August 2024
Rami
Couple
10.0
Relaxing place excellent for vacation
Everything is perfect
September 2024
Gillian
Solo Traveler
10.0
Absolutely everything. Comfort of room, Cleanliness, quality of food, professional friendly staff, gorgeous location
There could be a little more attention to detail in room service. The quality of food is great and the staff greatβ¦.but little things missing eg cutlery, napkins, milk, things that are important are often over looked.
October 2024
Amit
Couple
10.0
Great location, good staff , clean and tidy rooms . Delicious food with lots of choices
The AC wasn't working well even on the 17Β° it was feeling like 25 . Need improvement in that
November 2024
Volker
Solo Traveler
9.0
Staff in this hotel is really absolutely amazing. All of them really. Very polite and friendly. Out of the ordinary and very pleasant.
Staff and location.
November 2024
Ilja
Family with young children
7.0
Super nice staff and very nice outside and location
Everyone is super helpful
- the spa is a scam especially the resort fee ( check it out first)
- restaurant is awful
December 2024
Kalin
Solo Traveler
10.0
Green outdoor nature landscape
Formal staff service
February 2025
Sebastien
Family with young children
5.0
The room was spacious, clean and tidy.
Breakfast was decent. The staff were generally nice. The staff did a good turn-down service on the last night over Easter and dropped off sweets and chocolates for my daughter - which was a nice touch.
We stayed at the Sheraton Caiscais for 3 nights.
There were a few things that made the stay unpleasant.
We chose this hotel so that my daughter could use the pool. We were told the outdoor pool would be heated and that there was a pool in doors. When we were arrived, we were told that we had to pay β¬25 per day to use the indoor pool, located in the spa area. The pool in the spa is no bigger than 2mx2m - barely bigger than a bath tub.
The hydro pool next to it, is not swimmable at all. It has been built with several steel bars inside it to allow people to sit separately in the hydro pool.
The outdoor pool, which is included in the price, was not heated and was cold. So not swimmable for the time of year.
On arrival, we were also told that we could pay β¬8/ adult per day to receive a welcome drink on arrival, to use the hydro pool and to park the car under cover. Something - which weβve never had to do at any luxurious hotel across the world. This should be a staple. It almost feels like the Sheraton is becoming the Ryan Air of hotels, charging for every little thing. And this is on top of the daily resort fee you need to pay.
Then on the last night, someone tried to break into our room while we were sleeping. They gave up once they realised we had a latched lock on, so they couldnβt get in.
The rooms air conditioning was not functional. Towels were hard and felt like sandpaper.
The hotel is not walking distance to the coast. Itβs situated in a plush green area, about 44min walk to nearest coast line and 1.15 hrs walk to the nearest beach.
April 2025
Ulli
Business Traveler
10.0
The breakfast was outstanding and the staff were friendly and helpful. I really felt comfortable there. The location for us was also superlative since we were competing at a horse show nearby and could literally walk over to the stables to check on the horse all the time.
The one item I did not like was there was a very big metal doorstop right in the middle of the bathroom floor which I literally tripped over when I shut the door the first time as it was on the way to the toilet and sink. I realize you might wish to stop the door before it hits the wall or something else but there are other ways to do this that would offer less of a health hazard. It seems like an odd oversight in what is otherwise a very meticulously groomed facility.
April 2025
Siew M.
Couple
7.0
The resort itself is stunningβlush, green, and beautifully maintained. Parking was easy and free, which was a big plus. The breakfast staff were exceptional, offering warm and attentive service that made mornings delightful.
I was disappointed by the late 4 PM check-in, which felt excessive compared to the standard 2 PM at most hotelsβespecially for a five-star property. It seemed the hotel was understaffed, as there were no bellboys to assist with luggage during check-out, which was unexpected for this level of hospitality.
While the setting and some staff were outstanding, improvements in reception and housekeeping efficiency would elevate the experience to match the resortβs potential.
Sign in to access exclusive deals and manage your bookings
Check your email
We've sent password reset instructions to
Check your email
Check your email! We sent a magic login link to your inbox. The link will expire in 30 minutes. If you don't see it, please check your spam/junk folder.
Manage Bookings
To view or cancel your reservation, we need the following information from you.
