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The Royal Sonesta Chicago Downtown

71 E. Wacker Dr. | Chicago, ILLINOIS 60601, US
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The Royal Sonesta Chicago Downtown - image 1
Highlights
Front desk [24-hour]
Great for activities
Located in heart of Chicago
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Air Conditioning
Family Rooms

The Royal Sonesta Chicago Downtown - Chicago

Just 4 minutes’ walk away from the shopping, dining and entertainment on the Magnificent Mile, the newly renovated The Royal Sonesta Chicago Downtown at the Riverwalk offers on-site dining, 24-hour fitness center and WiFi. Featuring views of the city or the Chicago River, every room at Royal Sonesta Chicago provides a 48-inch flat-screen TV, small refrigerator. A coffee maker is also included.

The Hotel provides the following service for a fee: bottled water. Royal Sonesta Chicago modern Hoyt's Chicago, serves Midwestern-inspired dishes for breakfast, lunch and dinner. It also features views of the Chicago River.

A business center, ballroom and meeting space are available on-site . The Art Institute of Chicago and Millennium Park are both less than a mile away from the hotel. The Theater District is a 5-minute walk away.

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Rooms Types
King City View room in The Royal Sonesta Chicago Downtown
Room Details
King City View
1 extra-large double bed 41.81mΒ² Type: Double
Internet facilities Pay-per-view channels Desk Wake-up service/Alarm clock Privacy curtain

Select dates to see prices

Two Queen City View room in The Royal Sonesta Chicago Downtown
Room Details
Two Queen City View
2 large double beds 46.45mΒ² Type: Quadruple
Internet facilities Pay-per-view channels Desk Wake-up service/Alarm clock Privacy curtain

Select dates to see prices

Deluxe King with City View room in The Royal Sonesta Chicago Downtown
Room Details
Deluxe King with City View
1 extra-large double bed 41.81mΒ² Type: Double
Internet facilities Pay-per-view channels Desk Wake-up service/Alarm clock Privacy curtain

Select dates to see prices

Deluxe Two Queens with City View room in The Royal Sonesta Chicago Downtown
Room Details
Deluxe Two Queens with City View
2 large double beds 41.81mΒ² Type: Quadruple
Internet facilities Pay-per-view channels Desk Wake-up service/Alarm clock Privacy curtain

Select dates to see prices

Guest Score and Reviews
8.8 /10

V. good

1435 Reviews

Cleanliness
8.2
Facilities
9.4
Location
9.3
Service
9.0

Christopher

group

8.0

The location, room size, and cleaniness of the hotel exceeded my expecations of a centrally located city hotel. The staff were also curtious and helpful.

The only issue was using the lifts during St Patrick's Day parade, whereby non-hotel guests were using the lifts and huge queues ensued. The hotel should consider a sperate line for hotel guests to get to their rooms.

April 2026

Robert

young couple

8.0

Reception staff were always courteous and helpful, and the Porter at the entrance on our first day, Lucas, was delightful and very helpful. Unfortunately, upon departure yeah we felt somewhat intimidated by a tall member of staff who wanted to promote Taxis as opposed to Uber drivers.

See above

April 2026

Services & Facilities

Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Air Conditioning
Family Rooms
On-site parking
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
General
24-Hour Front Desk
Elevator
Non-smoking Property
Private Check-in/check-out
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Contactless Check-in/out
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Languages spoken
English
Spanish
Media & Technology
Free Internet Access
Internet Access (charges May Apply)
Wi-Fi Available (charges May Apply)
Room Amenities
Cleaning Products Available
Air Conditioning
Smoke Alarms
Ironing Amenities
Kitchenware
Family Rooms
Security
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Cashless Payment Available
Xerox/fax In Business Center
Ticket Services
Concierge Services
Invoices
Doorman
ATM Or Cash Withdraw On Site
Laundry Services
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
On-site Parking
Off-Site Parking
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 16:00
Check-out: before 11:00

Front Desk Hours: 24/7

Groups

No special conditions apply for groups.

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is possible at a location nearby (reservation is not needed) and costs USD 78 per day.

Pets

Pets are allowed. Charges may be applicable.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. People no matter the age stay for US$30 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Property Surroundings

71 E. Wacker Dr. | Chicago, ILLINOIS 60601, US

The Royal Sonesta Chicago Downtown FAQs

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Check Availability
All Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
General
24-Hour Front Desk
Elevator
Non-smoking Property
Private Check-in/check-out
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Contactless Check-in/out
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Languages spoken
English
Spanish
Media & Technology
Free Internet Access
Internet Access (charges May Apply)
Wi-Fi Available (charges May Apply)
Room Amenities
Cleaning Products Available
Air Conditioning
Smoke Alarms
Ironing Amenities
Kitchenware
Family Rooms
Security
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Cashless Payment Available
Xerox/fax In Business Center
Ticket Services
Concierge Services
Invoices
Doorman
ATM Or Cash Withdraw On Site
Laundry Services
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
On-site Parking
Off-Site Parking
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.8 /10

V. good

1435 Reviews

Cleanliness
8.2
Facilities
9.4
Location
9.3
Service
9.0

Christopher

group

8.0

The location, room size, and cleaniness of the hotel exceeded my expecations of a centrally located city hotel. The staff were also curtious and helpful.

The only issue was using the lifts during St Patrick's Day parade, whereby non-hotel guests were using the lifts and huge queues ensued. The hotel should consider a sperate line for hotel guests to get to their rooms.

April 2026

Robert

young couple

8.0

Reception staff were always courteous and helpful, and the Porter at the entrance on our first day, Lucas, was delightful and very helpful. Unfortunately, upon departure yeah we felt somewhat intimidated by a tall member of staff who wanted to promote Taxis as opposed to Uber drivers.

See above

April 2026

AndrΓ©

family with young children

10.0

The room was absolutely magnificent (booked a room with a river view since we were going during St. Patrick's); Obviously the view is what sold us, but the room was quite spacious and the bed was also comfortable! Friendly, helpful staff as well!! We also had breakfast included in our rate, that you would get from the restaurant on the ground floor. Breakfast was a la carte and it was delicious. Loved the overnight oats in particular!!

April 2026

Aguilar

Solo Traveler

10.0

I loved the layout. The view of the river was gorgeous.

The TV set up. Hard to see from the bed and blocking the view of the river.

April 2026

Shelley

Solo Traveler

10.0

The room view!! It had been 30 years since being home and the view was unbelievable! Not being able to walk, this was the best ever for me!!

Nothing.

April 2026

Karen

Couple

9.0

The rooms were spacious and laid out nice. The view not good. Arrived late and noticed that the refrigerate was very loud, so we unplugged it and told the front it was fine for tonight and they could address it tomorrow. Never came to fix it.

Other the refrigerate not work or being fixed it was a great stay. Staff was EXCELLENT!

April 2026

Ana

family with young children

7.0

Good breakfast.

They did not clean my room twice during my stay.

April 2026

ANA C.

Family with young children

7.0

Good breakfast.

They did not clean my room twice during my stay.

April 2026

Michael

Couple

10.0

the front dest was great.

No

April 2026

Sharon

Solo Traveler

10.0

i got a corner room on the 33rd floor. Not the "river view" side, but because it was the corner i could see the river. I loved the windows on two sides of the room, At night i loved the city lights. Great room.

there was nothing that i didn't like.

April 2026

William M.

Couple

9.0

Not good not many options

April 2026

Luiza

Solo Traveler

9.0

Staff! I was there for work and happened to be St. Patrick’s Day - all staff were so kind and helpful even with thousands of people around. They were ways kind to assist with questions, helping with packages/opening doors, etc. Restaurant staff were lovely as well, Jose and Juan were awesome!

April 2026

Andrew

Solo Traveler

6.0

Staff was helpful and friendly. Great location.

Gave me a double instead of the king I had reserved, pre-paid. They couldn't fix it, even the next day. Clearly they over-booked. Not the staff's fault, but a bad management decision.

April 2026

Mike

Family with young children

5.0

Close to all the stores

Took way too long to get my vehicle and it should cost me $80 a night to park my car. Also they need a pool .

April 2026

Margaret

Couple

9.0

Cleanliness and closeness to the city

April 2026

Jennifer

Solo Traveler

10.0

Staff, very friendly, helpful, location was excellent.

I have no complaints

April 2026

Elaine

Solo Traveler

8.0

The location of the hotel is excellent and the staff is very nice and efficient. I specifically requested a quiet room and was granted that until some incredibly noisy guests took rooms next to mine. But the response from the staff was absolutely perfect: one simple call, security deployed, problem solved.

The one thing missing is a nicer place for meals, for the restaurant has a very limited menu (does not cater to my food restrictions) and doesn't look as pleasant as the other hotel areas.

April 2026

Jalisa

Couple

10.0

Beautiful property!

No complaints.

April 2026

Mechelle

Solo Traveler

8.0

Great location and very close by to all attractions.

Was unable to connect to wifi, tried several attempts.

April 2026

Carina

Couple

10.0

Helpful staff

No issues

April 2026

Quentin

solo traveller

10.0

Location, big suite room

Small doors, I didn't have a good view

April 2026

Julia

young couple

10.0

Great location and really friendly staff.

Not much.

May 2026

Adan

Couple

10.0

Location is great

Pretty much it was great

May 2026

Paul

solo traveller

9.0

I would highly recommended that travellers request or upgrade to a river view, the views are stunning. The room was huge with two queen beds. The location is absolutely superb.

Nothing at all.

May 2026

Bruce

Couple

6.0

Bed was very comfortable. Nice shower. Good gym.

Upon arrival, an individual in maintenance attire approached our vehicle and took our luggage without asking. While we understand this may be standard practice, we were traveling with only two small wheeled bags we intended to handle ourselves, and the interaction felt pressured when it came time to tip. Additionally, the in-room refrigerator contained food left behind by a previous guest, which was unsanitary and unwelcoming. Housekeeping also failed to replenish the coffee supplies during our stay. Most frustrating was the Wi-Fi access issue. After being unable to connect, we called guest services and left a message for the manager β€” who never returned our call. A timely follow-up would have made a significant difference in our overall experience.

May 2026

Stella

family with young children

9.0

Beautifully located

May 2026

stella

Family with young children

9.0

Beautifully located

May 2026

Kristen

Couple

10.0

Greatest location and views. Scenic workout area.

May 2026

Astudillo

Couple

10.0

I loved everything about the hotel

May 2026

Bryan

Couple

10.0

Amazing location and views! My new go to hotel when visiting Chicago. The restaurant /Bar is great as well. Bed was very comfortable. Love how spacious the shower is.

May 2026

Vincent

Couple

7.0

Very good location to walk around downtown

There is no parking on sight, they park your car somewhere else and it’s pretty expensive to valet.

May 2026

Markus

family with young children

9.0

Rooms (King River View) had spectacular views and were very nice.

We had a problem with the payment. I paid through Booking.com upfront, but the hotel charged my credit card again. It took the hotel manager to get this issue resolved. Update: While I thought the issue was resolved, 9 days later, I am still waiting for the money. Meanwhile, the hotel manager no longer answers my inquiries for status updates. I involved booking.com for clarification and claimed the respective transactions with my credit card company. While the stay was very nice for my family, this process is still very frustrating for me.

May 2026

William

family with young children

10.0

The hotel was amazing. Spacious clean rooms and a location that could not be better. Would stay here every time we go to Chicago.

May 2026

William B.

Family with young children

10.0

The hotel was amazing. Spacious clean rooms and a location that could not be better. Would stay here every time we go to Chicago.

May 2026

Valeria

Couple

10.0

Everything! The staff was friendly! The room was clean and spacious.

Loved everything

May 2026

Yulander

Solo Traveler

10.0

I loved that it was walking distance to Everything.

My view wasn't the best, I booked the city view.

May 2026

Alex

Group Traveler

10.0

Very nice, comfortable rooms with great decor and friendly staff. Location is superb-great value.

Nothing

May 2026

Alice

young couple

10.0

Everything-it was perfect

Nothing !

May 2026

Jannat

solo traveller

10.0

Staff was great help always and made sure my stay was comfortable. Hotel location was downtown right opposite Chicago river walk so easy to get around anywhere you like by walk. Normal check out time is around between 10 and 11 as my flight was late at night so they let me check out at 3pm afternoon with the small charge so if you let them know before hand I guess your not rushing really next morning when you check out

I wish they could offer breakfast buffet in the mornings because on their breakfast food menu there wasn’t much there to eat or probably you like otherwise my stay was brilliant.

May 2026

Zachary

solo traveller

1.0

rooms were nice great view overpriced though oh yeah the parking sucked

guy didnt even give my room keys then you would think for a 700 dollar room id have a lil mini bar or something! no room service no nothing

May 2026

Iain

family with young children

9.0

Room on the 8th floor very quiet, good size and massive bathroom with two sinks. This location is perfect and the view down the river is well worth any extras.

Price dropped by quite an amount, didn't offer the option of rebooking as I paid a non cancellable rate. Which I did to guarantee a room, seems that kind of loyalty is not rewarded. Was told we would get free drinks vouchers, but never gave them to us. Had no rooms at all available to extend check out time. Door was chapped bang on 11am by housekeeping (perhaps a coincidence) Also not keen on doormen insisting taxis are cheaper, must uber was much cheaper.

June 2026

Louise

young couple

10.0

Fab location and really lovely hotel . Very spacious and clean . Comfortable beds and friendly and helpful staff t. Would stay again and highly recommend.

There wasn’t anything that we didn’t like

June 2026

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