This luxury hotel is located downtown in Dallas Arts and Financial Districts. On-site dining options are featured. There is also a rooftop pool with a pool bar serving imaginative food and drinks.
The Adolphus Hotel provides private car service within a 3.1 mi radius. Each elegant guest room at The Adolphus features dark wood furnishings and French-inspired details.
Guests can relax with in-room movies on a flat-screen TV. Most rooms and suites have views of the city. A work desk with outlets and coffee-making facilities are included.
A modern fitness floor features a spacious workout room with exercise equipment and mounted TVs. The hotel also offers over 2230 square-yards of flexible meeting space, including two grand ballrooms and one junior ballroom. Dallas/Fort Worth International Airport is 18 mi from the hotel.
American Airlines Center and Dallas Convention Center are each within 1.9 mi of Adolphus.
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8.8/10
V. good
534 Reviews
The executive suite was so spacious and accommodating for my birthday. The roof top pool was nice on the weekend and had the best drinks. I’ll definitely be booking again for my next event.
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Pool cover
Bottle of water
Game console - Wii U
Game console - PS4
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Deluxe Guest room, 1 King Bed
1 extra-large double bed
37.16m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Pool cover
Bottle of water
Game console - Wii U
Game console - PS4
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
Featuring dark wood furnishings and French-inspired decor, this guest room has a flat-screen TV, a work desk and coffee maker.
Room Details
Deluxe Guest Room, 2 King Beds
2 extra-large double beds
37.16m²
Type: Quadruple
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Pool cover
Bottle of water
Childrens' cribs
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Deluxe Guest Room, 2 King Beds
2 extra-large double beds
37.16m²
Has window
Type: Quadruple
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Pool cover
Bottle of water
Childrens' cribs
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
Featuring dark wood furnishings and French-inspired decor, this guest room has a flat-screen TV, a work desk and coffee maker.
Room Details
Executive Junior Suite, 1 King Bed, Corner location
1 extra-large double bed
46.45m²
Type: Double
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Bidet
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Pool cover
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Executive Junior Suite, 1 King Bed, Corner location
1 extra-large double bed
46.45m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Bidet
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Pool cover
Bottle of water
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
Featuring dark wood furnishings and French-inspired decor, this guest room has a flat-screen TV, a work desk and coffee maker.
This room has extra space.
Room Details
Executive Studio, 1 King Bed
1 extra-large double bed
55.74m²
Type: Suite
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Bidet
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Pool cover
Bottle of water
Childrens' cribs
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Executive Studio, 1 King Bed
1 extra-large double bed
55.74m²
Has window
Type: Suite
Room all facilities
Internet facilities
Shower
Bathtub
Safe
Pay-per-view channels
TV
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Towels/Sheets (extra fee)
Sauna
Private pool
Wardrobe or closet
Oven
Stovetop
Toaster
Barbecue
Bidet
Game console - Xbox 360
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Pool cover
Bottle of water
Childrens' cribs
Streaming service (like Netflix)
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
Featuring dark wood furnishings and French-inspired decor, this guest room has a flat-screen TV, a work desk and coffee maker.
Guest Score and Reviews
8.8/10
V. good
534 Reviews
Cleanliness
9.1
Facilities
8.5
Location
9.6
Service
8.5
Edwards
solo traveller
10.0
The executive suite was so spacious and accommodating for my birthday. The roof top pool was nice on the weekend and had the best drinks. I’ll definitely be booking again for my next event.
It’s a little noisy at night which is expected with it being in the heart of downtown Dallas.
May 2025
edwards
Solo Traveler
10.0
The executive suite was so spacious and accommodating for my birthday. The roof top pool was nice on the weekend and had the best drinks. I’ll definitely be booking again for my next event.
It’s a little noisy at night which is expected with it being in the heart of downtown Dallas.
May 2025
Services & Facilities
Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Room service available
Room Service
Air Conditioning
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Activities & Things to do
Entertainment Services
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Poolside Bar
Happy Hour
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
German
Spanish
Media & Technology
TV & Movies/Shows
Internet Access (charges May Apply)
Wi-Fi Available (charges May Apply)
Mobile App For Room Service
Wi-Fi Available In Public Areas (charges May Apply)
Outdoor Recreation
Golf Course
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Closet
Radio
Air Conditioning
Hair Dryer
Coffee/tea Maker
Bathrobes
Smoke Alarms
Fire Extinguishers
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Currency Exchange Service
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Massage Services
Invoices
Spa Services
ATM Or Cash Withdraw On Site
Laundry Services
Swimming & Soaking
Outdoor Pool
Transportation
Valet Parking (charges May Apply)
On-site Parking
Car Rental Available
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 12:00
Front Desk Hours: 24/7
Internet
WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.
Parking
Private parking is possible on site (reservation is not needed) and costs USD 58 per day.
Pets
Pets are allowed. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for US$20 per person per night when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Check-in begins at 15:00 and check-out can be done until 12:00.
Interesting place to explore in close proximity to the Hotel are Urban Market, Renaissance Tower, Seven Falls, Thanks-Giving Square, Dallas City Hall Plaza, Pioneer Plaza, Bank of America Tower, Dallas Convention Center, Majestic Theater, The Conspiracy Museum and others.
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Kid Friendly
Kid-friendly Dining
Languages spoken
English
German
Spanish
Media & Technology
TV & Movies/Shows
Internet Access (charges May Apply)
Wi-Fi Available (charges May Apply)
Mobile App For Room Service
Wi-Fi Available In Public Areas (charges May Apply)
Outdoor Recreation
Golf Course
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Closet
Radio
Air Conditioning
Hair Dryer
Coffee/tea Maker
Bathrobes
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Mini Bar
Alarm Clock
Kitchenware
Family Rooms
Allergy-free Rooms Available
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Currency Exchange Service
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Massage Services
Invoices
Spa Services
ATM Or Cash Withdraw On Site
Laundry Services
Tour Services
Swimming & Soaking
Outdoor Pool
Transportation
Valet Parking (charges May Apply)
On-site Parking
Car Rental Available
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.8/10
V. good
534 Reviews
Cleanliness
9.1
Facilities
8.5
Location
9.6
Service
8.5
Edwards
solo traveller
10.0
The executive suite was so spacious and accommodating for my birthday. The roof top pool was nice on the weekend and had the best drinks. I’ll definitely be booking again for my next event.
It’s a little noisy at night which is expected with it being in the heart of downtown Dallas.
May 2025
edwards
Solo Traveler
10.0
The executive suite was so spacious and accommodating for my birthday. The roof top pool was nice on the weekend and had the best drinks. I’ll definitely be booking again for my next event.
It’s a little noisy at night which is expected with it being in the heart of downtown Dallas.
May 2025
Hamada
Group Traveler
10.0
It’s beautiful and clean, there’s a lot of lovely sitting areas and rich history to it
It was expensive, but understandably so
June 2025
Anna-katharina
young couple
10.0
A great design hotel, gorgeous place. Good food and snacks available, it was nice to have a drink on the rooftop in the evening and the gym is great!
June 2025
Barry
family with young children
3.0
This hotel was functional and clean, that is all
Staff at Front desk not friendly, 1 bathrobe for 4 adult booking, no tv remote, phone not working,
June 2025
Nicola
family with young children
1.0
The hotel itself is fantastic, facilities, cleanliness, restaurants.
I was overcharged for my stay and I have spent nearly 4 weeks trying to get a resolution but the hotel have yet to acknowledge any of my emails asking for assistance.
July 2025
Carrie
Unknown
9.0
It was very accommodating
No
August 2025
Andrew
young couple
8.0
The hotel itself is lovely. It has a great feel of an "old fashioned" hotel - but in a very good way, with plenty of character. The French Room restaurant, where we had afternoon tea, is very good.
Our room had only a view onto the the wall of the next building which was disappointing.
August 2025
Raina
Couple
10.0
Everything at the Adolphus was exceptional. They pay attention to every little detail from the moment you step through the front door. Every member of the staff was wonderful, I haven't experienced service like this in a long time, if ever. Front desk staff helped guide us on sights to see. There is a house car that will drop you off places within a 3 mile radius. We ate at one of the restaurants for breakfast, the food and service were fantastic. I felt the price was more than reasonable for the experience, I would have paid more. Best hotel experience for me. 10/10 highly recommend.
I can't complain about one thing during our stay.
September 2025
Denise
Group Traveler
10.0
Fabulous stay! My friend and I stayed two days and were blown away with this hotel and everyone who works there! We experienced excellent customer service by every single person we encountered, but specifically wish to shout out the valets Roy and PJ, and the front desk attendant Ethan! Also, there was a manager in a very handsome blazer every day who was wonderful too, but we didn't catch his name. The hotel is really beautiful and our room was large with two KING beds! They had a Krups coffee maker in the room for early morning coffee which I always appreciate. Super cool bar and bar area in the upper lobby as well as a great pool bar by the pool. Casual restaurant as well as a fancy French one on site. Had a 50 min massage by Monica at the spa and it was wonderful. I will book this hotel again for anything downtown Dallas. Great weekend stay!
September 2025
Brian
Group Traveler
9.0
Beautiful inside. The hotel had a charming, old-meets-new feel—boutique in style but with modern updates. The room was huge, and the two-king bed option was fantastic. Loved the variety of restaurants and bars, from live music at the Rodeo Bar to the more upscale lobby lounge.
Elevators were on the smaller side, though they added to the hotel’s character.
September 2025
Joanna
Unknown
10.0
It was gorgeous and easy to navigate.
It got a little difficult when weddings were present to get vehicle from Valet. So give yourself some extra time on those days to get your vehicle.
September 2025
Sarah
Couple
2.0
The Adolphus is a beautiful hotel; I have stayed many times and have always loved the history and the attention to detail. This was such a disappointing and different experience. I don’t think I will ever go back.
The Adolphus management booked so many events the staff could not keep up. They were trying to maintain service for a wedding- perhaps two, a shower, and another event. We could not get into our room because it was not ready and were unable to make our dinner reservation. As we sat in the bar area, very young wedding guests filled the area with nowhere else to go and were loud and out of control. When we discussed the situation with a manager, he responded, “Yes, this is a busy hotel.”
Just incredibly disappointing to see this property with so much to offer become what amounts to a fraternity house because the management doesn’t have better judgment.
September 2025
Sherrie
family with young children
10.0
Loved the history, interior design was beautiful and felt like a boutique hotel even though it was a large building. Loved the pool, and all the sitting areas to relax, loved the coffee shop is open until 10pm!
Bar was stunning and French room beautiful and plan to have tea next time.
Every time we called up our car from valet it took over 30 minutes and they always brought up another car with same last name but wasn’t ours. Took 3 people to finally recover our car each time which was frustrating when we had appointments to be at. Especially for $60 a night! Area surrounding is ok , typical down town but dodgy and wouldn’t walk to far at night in the area a few streets over. Wish for more stores and cafes in walking distance. Later room service would be nice
October 2025
Tracy
young couple
2.0
Outdated rooms
Rooms, management reacted poorly to criticism
October 2025
Fred
Solo Traveler
10.0
Classes, iconic luxury hotel in great downtown location.
I was expecting more from the decor of the Rodeo Bar.
October 2025
Emilia
Couple
10.0
Clean room and friendly staff!
October 2025
Brahim
young couple
8.0
The location
Some furniture was too old
November 2025
Tony
Couple
2.0
Looks nice, good area. Not the cleanest. The restaurant was overpriced grease for breakfast.
Not clean, staff is rude
November 2025
Weston
Solo Traveler
10.0
Everything clean, attention to detail, best staff in all areas
Nothing!
November 2025
Agustin
Couple
7.0
Location was great and central. General facilities of the hotel are nice. They had a winter village set up over the pool during our stay which was fantastic! Amazing food and drinks. View from our room was good. Elevators are small but fast. They have a bellhop service which was utilized and was appreciated. Staff in the café were very friendly.
Unfortunately we had a booking that included breakfast and we were not informed upon check in which was disappointing. Therefore we weren't able to get breakfast, even though we had already paid for it. There was also some disconnection between Booking and Adolphus regarding the amount our credit card was charged. We were charged twice and this double amount is yet to be released. Lastly we asked for our room to be cleaned and unfortunately it never was. Another disappointing aspect of the hotels service.
November 2025
Lenelle
young couple
10.0
So beautiful
November 2025
Alexander
Couple
8.0
Everything was great!
Lot of external noise from other rooms and building.
December 2025
Melvyn
young couple
9.0
Beds and pillows very comfortable location great and service impeccable.
Noise at night
December 2025
Xzabria
Group Traveler
10.0
Beautiful property! Staff was very accommodating. Very clean
January 2026
Shelley
Couple
5.0
The history of the hotel and layout
Our body scrub was almost entirely empty when we checked in and upgraded to a jr suite. It took a day to get that filled back up.
January 2026
Xin
review category business travellers
7.0
Location is great, room is clean, like the cafe in hotel the most.
Room is a bit small, heating/AC is not working well, it’s too loud and cannot heat the room, didn’t sleep well and feel cold.
January 2026
xin
Group Traveler
7.0
Location is great, room is clean, like the cafe in hotel the most.
Room is a bit small, heating/AC is not working well, it’s too loud and cannot heat the room, didn’t sleep well and feel cold.
January 2026
Patricia
Couple
10.0
Always love staying at the Adolphus. It is historic but so nice.
Liked everything but not love the breakfasts
February 2026
Vadym
Family with young children
8.0
The lobby is very beautiful and impressive. The building itself is aesthetically pleasing and well located. There is also a nice café in the lobby, which is convenient for breakfast.
Upon arrival, we were initially given a room different from the one we had booked — it was smaller and clearly cheaper. Later we were moved to another room, but we had to wait while it was being cleaned. Unfortunately, when we finally checked in, the cleanliness was unacceptable: the room was full of hair, the upper shelves of the wardrobe were covered in dust, under the beds it looked like no one had cleaned for months, and the windows were dirty.
I strongly do not recommend leaving a security deposit at this hotel. First, USD 200 was charged from my card, and then, a few days later, an additional USD 400 was inexplicably charged without my consent. The money has not been returned for over a month. The hotel does not respond to emails at all, and despite several phone calls, there has been no reaction. Booking.com has also been unable to resolve this issue. We did not use the minibar.
At check-out, we fully paid for everything we used. I repeatedly asked the reception to provide an official receipt detailing accommodation and food charges, but this was refused. The staff simply said that everything was settled. As far as I understand, providing such a receipt is a legal obligation.
Update:
Following this review, Booking.com conducted a detailed investigation of the case. The issue has now been fully resolved. All disputed charges were refunded, and additionally, the full cost of my stay was returned as a goodwill gesture.
While the issues described above did occur and caused significant frustration at the time, I appreciate that the matter was ultimately handled professionally and fairly. I am updating this review to reflect the final outcome.
February 2026
Amber
Group Traveler
9.0
Beautiful hotel, friendly staff
Very loud noises outside throughout the night
February 2026
Nikki
Group Traveler
10.0
What a beautiful historic hotel! Just magnificent.
February 2026
Salha
Solo Traveler
10.0
Location , coffee place, spa and the store all was great!
February 2026
Tiahnah
Couple
1.0
I liked the atmosphere walking into the hotel.
I didn’t like my hotel room. I was moved from one due to the mildew smell and the other room still smelled like mildew. The carpet was old. The flooring was dirty. There was blood splatter on the wall and the floor. There was hair that was not mine in the shower drain. The room wasn’t clean.
March 2026
Catherine
group
10.0
Great location and terrific room. Fabulous room size and excellent bars and restaurants.
The room cleaning was done super late and therefore we didn’t get our room cleaned once in 3 days because they showed up as we returned each day.
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