17550 Northwest Freeway | Houston, TEXAS 77065, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of Houston
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
Free Breakfast
Coffee shop
24-Hour Front Desk
Air conditioning in public area
Free Wi-Fi
Quality Suites Houston NW Cy-Fair - Houston
Comfortable Accommodations Quality Suites Houston NW Cy-Fair in Houston offers family rooms with air-conditioning, work desks, and private bathrooms. Each room includes a sofa, wardrobe, and free WiFi. Leisure Facilities Guests can relax in the garden or enjoy the year-round outdoor swimming pool.
Additional amenities include a elevator, 24-hour front desk, and outdoor seating area. Dining Options A continental, American, and buffet breakfast is available. The hotel also provides room service and a business area for business travelers.
Prime Location Located 20 mi from George Bush Intercontinental Airport, the hotel is near attractions such as CityCentre Plaza (8.7 mi) and Houston Arboretum and Nature Center (14 mi). Guests appreciate the convenient location and nearby food and drink options.
Internet facilities
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Bidet
Game console - PS3
Game console - Nintendo Wii
Ocean view
Laptop
Additional bathroom
Terrace
Entire unit wheelchair accessible
Detached
Books, DVDs or music for children
Adapted bath
Walk-in shower
Rooftop pool
Infinity Pool
Pool with a view
Heated pool
Shallow end
Bottle of water
Game console - Xbox One
Game console - Wii U
Game console - PS4
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Shower cap
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
King Suite
1 large double bed
30.66mยฒ
Has window
Type: Suite
Room all facilities
Internet facilities
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Bidet
Game console - PS3
Game console - Nintendo Wii
Ocean view
Laptop
Additional bathroom
Terrace
Entire unit wheelchair accessible
Detached
Books, DVDs or music for children
Adapted bath
Walk-in shower
Rooftop pool
Infinity Pool
Pool with a view
Heated pool
Shallow end
Bottle of water
Game console - Xbox One
Game console - Wii U
Game console - PS4
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Shower cap
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
A separate seating area with a sofa bed and a flat-screen TV is featured in this suite. A work desk and a safe deposit box are also provided.
Room Details
Queen Suite with Two Queen Beds
2 double beds
30.66mยฒ
Type: Suite
Internet facilities
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Bidet
Game console - PS3
Game console - Nintendo Wii
Laptop
Additional bathroom
Terrace
Entire unit wheelchair accessible
Detached
Books, DVDs or music for children
Adapted bath
Rooftop pool
Infinity Pool
Pool with a view
Heated pool
Shallow end
Bottle of water
Game console - Wii U
Game console - PS4
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Shower cap
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Queen Suite with Two Queen Beds
2 double beds
30.66mยฒ
Has window
Type: Suite
Room all facilities
Internet facilities
Bathtub
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Refrigerator
Desk
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Bidet
Game console - PS3
Game console - Nintendo Wii
Laptop
Additional bathroom
Terrace
Entire unit wheelchair accessible
Detached
Books, DVDs or music for children
Adapted bath
Rooftop pool
Infinity Pool
Pool with a view
Heated pool
Shallow end
Bottle of water
Game console - Wii U
Game console - PS4
Childrens' cribs
Toothbrush
Shampoo
Conditioner
Shower cap
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
A separate seating area with a flat-screen TV, a microwave, and a refrigerator are offered in this suite.
Room Details
Suite with Two Queen Beds - Accessible/Non-Smoking
2 large double beds
30.66mยฒ
Type: Suite
Bathtub
Telephone
Fax
Hairdryer
Hot tub
Kitchenette
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Private pool
Bidet
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Infinity Pool
Pool with a view
Shallow end
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
Suite with Two Queen Beds - Accessible/Non-Smoking
2 large double beds
30.66mยฒ
Has window
Type: Suite
Room all facilities
Bathtub
Telephone
Fax
Hairdryer
Hot tub
Kitchenette
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Extra long beds (> 6.5 ft)
Walk-in closet
Private pool
Bidet
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Infinity Pool
Pool with a view
Shallow end
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
The suite features a private bathroom, air conditioning, a coffee machine, as well as a seating area with a TV. Rooms on the upper floors are reachable by lift.
Room Details
King Suite with Accessible Tub - Accessible/Non-Smoking
1 extra-large double bed
30.66mยฒ
Type: Suite
Bathtub
Telephone
Fax
Hairdryer
Hot tub
Kitchenette
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Walk-in closet
Private pool
Bidet
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Infinity Pool
Pool with a view
Shallow end
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Select dates to see prices
King Suite with Accessible Tub - Accessible/Non-Smoking
1 extra-large double bed
30.66mยฒ
Has window
Type: Suite
Room all facilities
Bathtub
Telephone
Fax
Hairdryer
Hot tub
Kitchenette
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Walk-in closet
Private pool
Bidet
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Infinity Pool
Pool with a view
Shallow end
Game console - Xbox One
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Room Description:
This suite is air-conditioned and has a seating area with a TV, a coffee machine, a wardrobe, a sofa, as well as a carpeted floor.
Guest Score and Reviews
6.7/10
Pleasant
313 Reviews
Cleanliness
6.9
Facilities
6.4
Location
7.3
Service
6.7
Dhritiman
Business Traveler
10.0
The location is good and the price is just right
Breakfast can be improved.
June 2022
Shawn06
Family with young children
10.0
Staff and service was great
Everything was great
July 2022
Services & Facilities
Most popular facilities
Wheelchair accessible
Free Breakfast
Coffee shop
24-Hour Front Desk
Air conditioning in public area
Free Wi-Fi
Room Service
Air Conditioning
Family Rooms
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Free Breakfast
Bar
Coffee Shop
Vending Machine
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kids' Pool
Languages spoken
English
Chinese [Mandarin]
Hindi
Spanish
Media & Technology
Free Wi-Fi
Outdoor Recreation
Garden
Golf Course
Outdoor Recreational Features
Room Amenities
Cleaning Products Available
Room Service
Safety Deposit Box
Air Conditioning
Smoke Alarms
Shared Kitchen
Fire Extinguishers
Soundproof Rooms Available
Ironing Amenities
Kitchenware
Family Rooms
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
BBQ Facilities
Xerox/fax In Business Center
Ticket Services
Gift/souvenir Shop
Designated Smoking Area
ATM Or Cash Withdraw On Site
Laundry Services
Tour Services
Swimming & Soaking
Outdoor Pool
Transportation
Free Parking
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Property Surroundings
17550 Northwest Freeway | Houston, TEXAS 77065, US
Check-in begins at 15:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Trader's Village, Steeplechase Shopping Center, Easton Commons Plaza Shopping Center, Jones Square Shopping Center, Town Square Shopping Center, Pridgeon Stadium, Southwest Museum Services, Cypress Falls High School Baseball Field, Copperfield Village Shopping Center, Hearthstone Corners Shopping Center and others.
The Hotel offers Outdoor pool, Free Parking, On-site parking.
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Contactless Check-in/out
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Body Thermometer Available
Staff Trained In Safety Protocol
Kid Friendly
Kids' Pool
Languages spoken
English
Chinese [Mandarin]
Hindi
Spanish
Media & Technology
Free Wi-Fi
Outdoor Recreation
Garden
Golf Course
Outdoor Recreational Features
Room Amenities
Cleaning Products Available
Room Service
Safety Deposit Box
Air Conditioning
Smoke Alarms
Shared Kitchen
Fire Extinguishers
Soundproof Rooms Available
Ironing Amenities
Kitchenware
Family Rooms
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
BBQ Facilities
Xerox/fax In Business Center
Ticket Services
Gift/souvenir Shop
Designated Smoking Area
ATM Or Cash Withdraw On Site
Laundry Services
Tour Services
Swimming & Soaking
Outdoor Pool
Transportation
Free Parking
On-site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
6.7/10
Pleasant
313 Reviews
Cleanliness
6.9
Facilities
6.4
Location
7.3
Service
6.7
Dhritiman
Business Traveler
10.0
The location is good and the price is just right
Breakfast can be improved.
June 2022
Shawn06
Family with young children
10.0
Staff and service was great
Everything was great
July 2022
Moore
Family with young children
7.0
The staff were all very friendly and nice.
Location
July 2022
dayja
Family with young children
1.0
The man was nice who checked me in , they refunded the rooms due to roach problem I think mainly due to them leaving the air completely off.
ROACHES EVERYWHERE floor ,ceilings , behind mirrors . We had two rooms plus another family came in down the hall and it was the same in their room we were on the 3rd floor . After inspecting room we called and it was another worker down stairs , she lied and said she had no extra rooms to switch us , so we asked for a refund & then she tried to offer a room?
July 2022
Ileana
Family with young children
10.0
super clean
just the pillow s were very hard other than that everything was perfect
October 2022
ardenous
Solo Traveler
6.0
The spacious room is quite large to be like an apartment. It has a sofa, a microwave and a fridge. Not so many decorations but it is good for me.
The room had a strange smell when I entered it. And there was leftover urine in the toilet. This is insane! The hotel is at a corner of two busy highways so it is noisy when traffic is busy.
November 2022
Edward
Couple
8.0
conveniently located next to a shopping mall
small pool
November 2022
Tremaine
Family with young children
6.0
The location is great it's right off of 290 very convenient
I didn't like the pillows I believe they are too small. The hot tub isn't working which would be great this time of year
December 2022
Sheila
Family with young children
10.0
Everything...staff was very nice.
December 2022
Cynthia
Couple
5.0
the property was ok
the breakfast was horrible
December 2022
Danielle
Solo Traveler
4.0
i didt it didt feel safe cause the door had a crack in it
I didt the door had a crack in it
January 2023
Dominique
Couple
1.0
the location
the staff and especially the manager
February 2023
Elaine T. H.
Couple
1.0
The night shift lady.
Well I was pretty much harassed after the taxes were no longer going to be billed. Chris the day time clerk harassed me til no end. The second week I was there he entered my room asking me what that smell was, and that "it smelled bad" in front of my son. A month and a half later asked me for "pet fees" because apparently I did not tell him about my cat. For breakfast he watched me like a Chicken Hawk, mind you that my wife does not eat breakfast. I had a guest in a King suite with a sleeper sofa; he "Chris" immediately asked me for extra monies daily for her visit. I received one roll of toilet paper a day, and believe you me; it had to last. The receptionist "Chris" called Booking.com and notified them that I had violated their policy, and owed them "pet fees". Two months in, and I had to leave; he locked us out of our room on several occasions, and yes we paid upfront for two weeks at a time. This was the most horrible experience that I have ever had. I asked for Corporate, and he refused to give me any contact information. I don't advise any family to go here as a Temporary housing option.
March 2023
Verified Hotel Guest
Unknown
5.0
Overall clean, large TV
Room cleaning request ignored. Room not serviced. Also, breakfast is bad. Tang for orange juice. Only a few items, no hot food. Third morning, did not even bother to go to breakfast.
March 2023
Darren
Business Traveler
9.0
It was very convenient to be closer to exist where my car parking. I would stay here again.
They're not fixable if like to stay longer, and pay the price that was on reservation. The Mark up price is higher but don't want customer to use the app to get the best price.
March 2023
Candace
Family with young children
10.0
It was quiet. Great location.
I had to kill one bug. Thatโs not bad. If I would have seen anymore I would have been upset. The only other complaint is that there is only one ice machine in the hotel.
April 2023
Leija
Couple
4.0
liked that they had ac and warm water
not clean, sketchy location
April 2023
Cas102989
Group Traveler
10.0
Great location great team
Nothing
April 2023
Barbara
Couple
5.0
Really nothing I like about it
Really and truly it was not a breakfast they was really serving and also I estimated to make up my bed the next day she told me no they do not make a bed if you stay another day the only make the bed if when you check out I was very disappointed about that so I went to the front desk and talk to someone at the desk they told they sent a lady to make a debate and she do not know how to make a band she told me she got to open the door from another room to see how the bed or made up so I feel the way that was wrong with it did me
April 2023
Vera
Couple
1.0
This hotel was not the best quality as what was showed or my expectation the quality of the area I did not feel safe or comfortable รยฟรยฟ
Yes all of itรยฟรยฟ
April 2023
CUONG
Couple
6.0
Small breakfast but it helped a lot in the morning.
Cockroaches were there on #311. Talked to the manager, and he moved me to #111. Itโs better and cleaner.
April 2023
Shanta
Family with young children
6.0
It was close to my job
The man who works in office with glasses treated me very very rudely I came in from work and fix me some breakfast and my first plate had eggs and meat my second plate was the waffles he told me that I wasn't allowed to make two waffles and take to my room I just got off of work I work a shift of 10:00 to 6:00 in the morning I am tired I don't even feel like eating breakfast I just take the breakfast to my room put it in the microwave and get ready for bed get up want the food up and stay in my room and don't bother nobody and I paid for the room for a whole week but yet he picked the argument with me over breakfast how crazy is that I will never come back there because of his action I felt bad and embarrassed.
May 2023
Kassandra
Family with young children
1.0
Absolutely nothing.
Didn't like that a Breakfast was advertised but every morning when we went downstairs the only thing that was avaliable was two different types of cereal,(fruit loops were stale both mornings) and a waffle machine that didn't work properly. (Manager was bothered when brought to his attention).
Staff was rude and very imparient.
Bed sheets were stained and ripped. When front desk was asked to replace sheets they refused and said that they didn't have any extra. We were also refused extra towels when asked. Were told that we had to bring our wet ones down to the front desk before we could recieve more.
Overall was a bad experience and not worth the price of booking. We will not be staying here again and definitely would not recommend others to stay.
Was very disappointed with our entire stay.
May 2023
John
Solo Traveler
10.0
Ease of check in and helpful staff
Nothing
July 2023
baby
Couple
9.0
Breakfast, staff, food places in area beds are comfy
Tv channels+
Iโm
A diamond member but could not get an upgrade on my room
July 2023
Yasser
Couple
6.0
Maybe the AC was cold enough
Breakfast was basic ( waffles, cereal and coffee )
TV had bad signal during our stay
Staff were ok
August 2023
TammyLDavis917
Family with young children
10.0
Customer service was lacking, and besides that everything else was good
Customer service not friendly or welcoming AT ALL
August 2023
Alan.seeman50
Family with young children
7.0
Clean and friendly and quiet
The breakfast could have stayed open till 10 am
August 2023
Ken
Family with young children
9.0
The stuff was very nice at stay
Nothing I didnโt like
September 2023
Alex
Family with young children
1.0
Good location
Bad hotel to stay in, place is infested with roaches. When I mean infested, I mean it!.
October 2023
Lori
Family with young children
10.0
The cleanliness, the laundry facility, the pool. The majority of the staff were nice. There was just one gentleman that could have been a bit more helpful.
The AC unit leaked water on the carpeting and the sink clogged up in the bathroom.
October 2023
Crystal
Family with young children
7.0
Good clean.
A few broken: bed, bathroom, refrigerator, & microwave. Not satisfied.
October 2023
Paulita
Family with young children
1.0
Loved the service.
Hated that the room and hotel smelled like moth balls all around. Gave me headache.The a/c was ok,but could be colder. Tv didnt work until last day. We only used room to sleep,spent all day with family, thank God. Sadly I will not be staying there anymore. That was my second time staying in same hotel. First time had to ask for fan to make room cooler.
October 2023
Bernia
Group Traveler
7.0
Convienient
Breakfast minimalist. Nothing hot eggs,bacon. Just toast and cereal. I had requested another address but instead of telling me it was full they booked me somewhere else. Close but not close enough.
November 2023
Quintero D.
Couple
8.0
Nice location.
My toilet wasnโt flushing so we had to use the one in the lobby
November 2023
Ana
Family with young children
5.0
The location of this hotel was great, you have Starbucks like 20 feet away. Especially since the coffee wasnโt so great in the hotel, I was glad to be able to get it right away.
Unfortunately, toilet did not work very well in our room, and housekeeping never went in to clean up. Not even to take out the trash or restock on toilet paper. The first room we got ended up smelling like smoke, but they kindly changed us to another room, but that was the room with toilet that didnโt work well. They also hardly had anything for breakfast, and the coffee was really watered down.
November 2023
Najla
Couple
5.0
I liked the location and the spacious rooms.
The staff is unwelcoming. Cereal and bread for breakfast m. Itโs roaches in the rooms. The housekeepers donโt clean up good. Smoke detector and fridge keeps making noise, tell them, they do nothing. This was room 304.
January 2024
Alfonso
Family with young children
4.0
Clean and staff was friendly
The free breakfast was a few pieces of bread, old looking cereal and waffle maker, no eggs, sausage or bacon, no fruit, a very bare minimum breakfast. Was very loud and smelled of weed all day. People sleeping in their cars in parking lot and almost no parking.
January 2024
Marcin
Business Traveler
5.0
Close to my customer.
Coackroaches and lame breakfast. Room stinks.
February 2024
Ashley
Solo Traveler
8.0
The location is great right off 290 easy access to the highway to get where you wanna go. Lots of places to eat and shop. all in all 8.5/10
there really wasnโt any breakfast. Some rooms are better than the other the last room I had door lock. Not really a dealbreaker either
February 2024
Amanda
Family with young children
2.0
The lobby was beautiful thatโs about IT! Our room had roaches, when addressed staff was rude about it, had no solutions. We asked for linen changes she gave a fitted sheet! Continental breakfast wow, milk was spoiled from sitting out all morning, OJ was warm, and the waffle batter was so bad it wouldnt eveb produce a waffle in the maker. This place needs to do better and fast!
It had roaches, looked like a bad leak had happened in the room and the furniture looked like it came out a alley! Just horrible! The video of the roaches I took wont upload but THEY WERE THERE!
March 2024
Marshall
Couple
1.0
The location is ideal for my commute to work
The water was off for longer than 24 hrs on the day I arrived. I needed a shower before work and couldn't take one. The wait for the room to be available when I arrived. The breakfast was horrible and pathetic.
April 2024
Tracey
Solo Traveler
8.0
My stay was short so I was only there for one day. If I have to come back I would stay there again for the price and they honored my Military discount. I love the fact that it was close walking distance to a Seafood restaurant and Starbucks was right in front of the hotel.
Everything was good. I don't have any complaints.
April 2024
Marcela
Family with young children
3.0
The place was well located, affordable and clean.
Room Smelt like wet towels left in a bag . They don't ar condition the hallways . It's warm and muggy.
Parking lot was sketchy. Some suspicious people hanging out there all day, who weren't hotel clients.
Breakfast was very poor.
I wouldn't stay there again.
Although the price and location were good, I felt unsafe with all the suspicious activities in the parking lot.
April 2024
Frank
Family with young children
6.0
The location was very convenient
The property looked like it could use improvements, the complementary breakfast was very limited in comparison to other hotels and the hot tub was cold as the pool.
April 2024
Latalia
Couple
1.0
Honestly I didnโt like anything
There isnโt breakfast the manager is rude everything was broken the shower sink everything
April 2024
Lageta
Family with young children
9.0
The value, the location near restaurants, gas etc.
My first room had a sofa covered in stains and an odor. The receptionist on my first night stated I couldn't book using my points which didn't make sense.
May 2024
Kristen
Family with young children
4.0
This location had very little to choose from. You could make a waffle or have cold cereal. The juice wasn't juice, it was a orange punch type drink, like Sunny D-lite. Very disappointed as we planned on the breakfast as part of a meal to keep costs of eating out down but had to anyway.
The staff was not friendly. They were not rude but indifferent anytime we saw them. The pool area was dirty, chairs were broken except one so there was no where to sit, the others were piled up in a corner. The only table by the pool was a thin narrow plastic table used in a conference/training room. The spa was broken and dirty as well. We were there 7-nights and not once did we receive maid service and only brought new towels one time during our stay. We had no trash can in the hotel so we had to get bags and then put trash out in the hall, as many customers did. The entire building smelled of customers smoking weed which came in through the bathroom vent. We had to have it on 24/7 to keep the smell out of our room and it was disturbing when trying to watch tv or sleep.
There was a busted pipe which caused a water leak and was a gaping hole in the ceiling that was never attended to the entire time we were there. Our refrigerator in the room had a towel under it to catch water so that smelled also.
June 2024
Jasmine
Couple
1.0
The amazing food trucks outside the gate is the best thing there
The air conditioning was bad it was hot and humid all over the place the AC in the room under the windows barely worked and the hallways was steaming hot with no cool air anywhere to be found until we gave our room a hour to cool off because when we walked in the room it was ridiculously hot they need to fix a lot here
September 2024
Malyce
Family with young children
7.0
The location was perfect and the setup of the room.
It constantly smelled of Marijuana. My last 2 days there I had to deal with a leak from the floor above that leaked onto the bed that I shared with my daughter. The first night of the leak I didn't realize that's what it was I thought I had a leak in my water bottle and when I asked for sheets and a blanket I got the 3rd degree. Once I realized there was a leak I told someone and he offered to change my room but I told him that was too much of a hassle since we were checking out the following morning. Later he called and offered a second room for no charge so my daughter and I could sleep. Unfortunately, that room had not been properly cleaned and there was a used condom on the nightstand next to the bed. I ended up just staying in the original room and moving the bed away from the leak.
I kept getting calls at 4:30am and when asked about it I was told that someone kept calling for that room at that time. So I explained not to put it through because it wasn't for me because no one knew where I was and wouldn't need to call me directly to the room. Those calls continued my entire 2 week stay.
Also, I kept being charged an additional $24.95 and no one could tell me why I was being charged that. I was told they weren't charging but it was on my bank statement and my email as a charge from them. Even on my day of checkout I was charged that additional amount.
October 2024
christopher
Family with young children
8.0
Excellent location
Convenient to amenities
October 2024
Walters
Family with young children
1.0
I was charged 3 times for 1 room for 1 night. I got charged by booking.com, then was told that the reservation i had just made 2hrs before I arrived was marked as a no show. I made the reservation at 12:30am and requested to check in at 3am and I would still be checking out at 11am (normal check out time). So then they said I would have to pay for a room and they would sort it out in the morning. The desk clerk charged me for another room but then said it didn't go through and he had to run it again which charged my card for the 3rd time. $85 each time for a total of $255. The next morning I was told that the only charge I would have would be the original charge through booking.com but nothing has been refunded after 3 days.
I got ripped off
December 2024
Gebreslassie
Solo Traveler
9.0
The room is clean and the areas is nice.
January 2025
Adel
Solo Traveler
5.0
Better than an average motel. Clean inside. Room was spacious.
Window AC unit very loud. Not too much parking. Water at breakfast bar doesnโt taste very good, needs to change filter. Had to pay $50 deposit on card and then wait approx 7 days for reimbursement. You can avoid this if you have cash.
February 2025
Eon F.
Family with young children
4.0
Polite employees, clean towels, comfortable bed. suite amenities.
Bed spread stained, room srank...musty, stale, carpet stained. bathroom sink k cracked. No pool, no restaurant, old, needs total remake.
February 2025
William
Family with young children
6.0
Location right off freeway
The room bathrooms wasn't working properly
April 2025
Roni
Family with young children
10.0
The convenience of everything we need we could walk to.
June 2025
Becky
Family with young children
7.0
The location was good and the staff was great.
Wasnโt that clean, found a cockroach in the pullout bed and the pool wasnโt the cleanest.
July 2025
Aaron
Solo Traveler
9.0
The bed and pillows!
Not a lot of parking.
July 2025
Diaz D. L.
Family with young children
10.0
Everything was very clean and the pool was great. Definitely coming back for another stay. Shout out to front desk lady Tina she was very helpful
N/A
September 2025
Bellanger
Family with young children
9.0
Very well kept up
Shower curtain and bath towels stain tub wasnโt clean
September 2025
Michael
Couple
7.0
Clean with attentive and friendly staff
Place is dated and needs an update but is is clean and worth the rates.
October 2025
Maria
Family with young children
5.0
I didn't have breakfast
Curtains and towels were stained and there were roaches
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