36 Central Park South | New York City, NEW YORK 10019, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of New York City
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Free Wi-Fi
Park Lane New York - New York City
Park Lane New York is a deluxe hotel with a European ambiance, providing views over Central Park and the New York skyline. It is only 2 minutes’ walk from the elegant shops of 5th Avenue and the 59th Street N,Q,R underground station. Spacious and bright, rooms at Park Lane New York are fitted with oversize windows and fine linens.
Amenities include flat-screen TVs and access to the on-site fitness center. Enjoy a seasonal menu created by Joseph Fontanals at The Park Room Restaurant, or select from a wide variety of cocktails at Calvert’s. New York’s Museum of Modern Art, Radio City Music Hall, and Rockefeller Center, are all within 10 minutes' walk.
With the park directly in front of the hotel, jogging and recreational activities are easily accessible. Park Lane is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel.
By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests.
By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.
Bathtub
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - PS3
Additional bathroom
Private apartment in building
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Transfer shower
Select dates to see prices
Park Lane King
1 extra-large double bed
32.52m²
Has window
Type: Double
Room all facilities
Bathtub
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - PS3
Additional bathroom
Private apartment in building
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Transfer shower
Room Description:
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Room Details
Park Lane Two Queen
2 large double beds
39.02m²
Type: Quadruple
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - PS3
Additional bathroom
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Transfer shower
Select dates to see prices
Park Lane Two Queen
2 large double beds
39.02m²
Has window
Type: Quadruple
Room all facilities
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - PS3
Additional bathroom
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Access to a private beach
Transfer shower
Room Description:
Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with streaming services, a seating area, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.
Room Details
Park View King
1 extra-large double bed
39.95m²
Type: Double
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - Xbox 360
Game console - PS3
Additional bathroom
Private apartment in building
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Select dates to see prices
Park View King
1 extra-large double bed
39.95m²
Has window
Type: Double
Room all facilities
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - Xbox 360
Game console - PS3
Additional bathroom
Private apartment in building
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Room Description:
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a seating area, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Room Details
Park View Two Queen
2 large double beds
39.95m²
Type: Quadruple
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - Xbox 360
Game console - PS3
Additional bathroom
Private apartment in building
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Select dates to see prices
Park View Two Queen
2 large double beds
39.95m²
Has window
Type: Quadruple
Room all facilities
Bathtub
Safe
Pay-per-view channels
Telephone
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Spa tub
Shared bathroom
Sitting area
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Kitchen
Sauna
Private pool
Toaster
Game console - Xbox 360
Game console - PS3
Additional bathroom
Private apartment in building
Fold-up bed
Baby safety gates
Adapted bath
Roll-in shower
Infinity Pool
Heated pool
Shallow end
Bottle of water
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Complimentary access to conference room/business areas
Access to private pool
Transfer shower
Room Description:
Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with streaming services, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Guest Score and Reviews
7.9/10
Good
2835 Reviews
Cleanliness
8.3
Facilities
8.5
Location
7.9
Service
8.2
Burak
Couple
7.0
Location and stuff is perfect
Too much street noise inside room (even stayed 31st floor). Original air condition is not working and replacement of it installed very bad and also noisy.
May 2026
Kinga
solo traveller
10.0
The breathtaking view, great location.The room are very comfy and clean.Very friendly staff
Unfortunately very poor wifi/reception
May 2026
Services & Facilities
Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Free Wi-Fi
Room service available
Room Service
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Fitness Activities
Fitness Center
Food & Drinks
Individually-wrapped Food Options
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Alternative Meal Arrangement
General
24-Hour Front Desk
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Contactless Check-in/out
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Languages spoken
English
Portuguese
Spanish
Media & Technology
Mobile App For Room Service
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Complimentary Drinking Water
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Kitchenware
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Bicycle Parking
Invoices
Laundry Services
Tour Services
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
Taxi Service
Off-Site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible on site (reservation is not possible) and costs USD 75 per day.
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Property Surroundings
36 Central Park South | New York City, NEW YORK 10019, US
Check-in begins at 16:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Grand Army Plaza, Pulitzer Fountain, FAO Schwarz, Fifth Avenue BMT Broadway Line, Forum Gallery Inc, Garth Clark Gallery Inc, Nexus Showroom, Barneys New York, Trump Tower, Wollman Rink and others.
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Staff Trained In Safety Protocol
Languages spoken
English
Portuguese
Spanish
Media & Technology
Mobile App For Room Service
Free Wi-Fi
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Complimentary Drinking Water
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Kitchenware
Security
CCTV Security In Common Areas
Safety Chain And/or Latch On Doors Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Xerox/fax In Business Center
Concierge Services
Bicycle Parking
Invoices
Laundry Services
Tour Services
Transportation
Parking Available (charges May Apply)
Valet Parking (charges May Apply)
Parking Available
Taxi Service
Off-Site Parking
Car Rental Available
Health Services
First Aid Kit Available
Access To Health Care Professionals
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
7.9/10
Good
2835 Reviews
Cleanliness
8.3
Facilities
8.5
Location
7.9
Service
8.2
Burak
Couple
7.0
Location and stuff is perfect
Too much street noise inside room (even stayed 31st floor). Original air condition is not working and replacement of it installed very bad and also noisy.
May 2026
Kinga
solo traveller
10.0
The breathtaking view, great location.The room are very comfy and clean.Very friendly staff
Unfortunately very poor wifi/reception
May 2026
Lauren
young couple
10.0
The location was perfect, and the staff were extremely friendly.
It was a shame that the rooftop restaurant wasn’t open for lunch/dinner
May 2026
Cesare
solo traveller
9.0
Location is fantastic. The breakfast is a classic and location make it perfect!
The facilities are ok but need a fresh up
May 2026
Haifa
family with young children
10.0
The location
Some of the staff … didn’t explain the facilities in the hotel, and in a rush not understanding what you want to explain.
May 2026
HAIFA
Family with young children
10.0
The location
Some of the staff … didn’t explain the facilities in the hotel, and in a rush not understanding what you want to explain.
May 2026
Harsh
family with young children
10.0
It was perfect in every sense!
Special shouout to bell boy who went above and beyond to assist us with carrying our luggage from the hotel to the 7th avenue during checkout
Nothing
June 2026
Christopher
young couple
3.0
Location was great
Room was dirty & i mean BAD. Got moved in to a second room & there was glass on the floor.
June 2026
Jo
review category business travellers
10.0
The amazing view and super friendly and helpful staff
June 2026
Gabriel
solo traveller
10.0
The location was top.
The roof bar was close
June 2026
Anonymous
young couple
3.0
friendly service
AC broken. tried to repair but no luck
June 2026
Joanna
family with young children
10.0
View of Central Park, worth paying more for as usually you get a view of some pipes and an air con unit in NYC. Rooftop breakfasts were an absolute highlight of our whole trip. The fresh food, music, views of the park - really special.
We had to call reception at 3.30am on our last night because we were in an adjoining room and some very drunk and aggressive guests were trying to break into our room. Frankly, it was terrifying with our two kids asleep. We called reception to report it, security was allegedly sent, but this behaviour carried on until about 5am. It felt like a dangerous situation, we didn’t feel at all safe. Sadly for this reason we would be reluctant to book again, even though the rest of the experience was excellent.
June 2026
Jelena
family with young children
5.0
Location is great
Reception helped with late check-out
Cleaning standard
Very dark rooms
June 2026
Sherry
young couple
10.0
Love the location- right next to the plaza at not plaza prices. Close to subway but in the middel of posh.
June 2026
Veronica
young couple
9.0
The location is great
Tha bathroom is very small
June 2026
João
review category business travellers
8.0
Prime location, very helpful staff, suited my needs completely.
If I need to pick something, just the AC being noisy. During my stay I have no complaints
June 2026
Anderson
young couple
9.0
My wife and I stayed at Park Lane for one week, and we had a wonderful experience.
The room was spacious, comfortable, and very well maintained. The bed was exceptionally comfortable, which made it easy to rest after long days exploring New York.
One of the highlights of our stay was the hotel’s location. Being able to simply cross the street and go for a run in Central Park in the morning meant a lot to me and became one of the most memorable parts of our trip.
I would also like to thank the entire hotel team for their kindness and professionalism throughout our stay. A special thank you goes to Paul Beatty, who went above and beyond to help me with a package that arrived after I had already returned home. His assistance, responsiveness, and willingness to help were truly appreciated.
Overall, we had an excellent stay and would happily return to Park Lane on a future visit to New York.
Nothing to say about it. We really enjoyed our stay.
June 2026
Fernanda
young couple
9.0
location is the best. the service was also good and the room is confortable. all metros are available nearby.
it could be a little more modern
June 2026
Lee
review category business travellers
3.0
Amazing location
Lighting was poor and needed to call maintenance
Air Conditioner was broken and needed to call maintenance. Clothing cupboards poor. Tired rooms
June 2026
Xin
family with young children
8.0
Very nice breakfast, good locations, just besides central park.
Room is small and can't see central park at all on the lower floor.
June 2026
Naits
young couple
7.0
Location and view over Central Park was excellent. Comfortable bed, good size room.
No tea/coffee making facility in the room. Room decoration very sparse. Expensive coffee shop which anyway had limited opening hours. Charged for a breakfast that we didn't take. Was assured that no charge was being made. But it appeared on my credit card bill. To be fair was swiftly rectified when I emailed the Hotel on my return home.
June 2026
Brenda
family with young children
9.0
Great location and wonderful accommodations.
Rooftop and bar was only open for breakfast.
June 2026
Ghaid
family with young children
9.0
I like the hotel for it’s cleanness and location
I was disappointed because there was no coffee/tea facilities in the guest room and I had to ask for kettle every time , usually in 4 stars hotels These are basic stuff for guests to have in thier room !! I don’t know why there was no kettle in the room with free coffee/tea bags, I wish if you can provide this .
Also I wish guest can enjoy having a drink in the roof top The darling , apparently it’s only for breakfast which is $80 each, I usually don’t have breakfast in the morning, but I would love to enjoy my morning coffee with this view on the roof top .
June 2026
Gökay
solo traveller
1.0
I did not like anything.
**A complete nightmare. Please read the Yelp reviews before booking, as they were far more consistent with my experience than the reviews on other platforms.**
The location is central, but there are many other hotels in the same area, so this is not a real advantage.
The hotel was old, dirty and mouldy. The air conditioning did not work. Instead, there was a very noisy machine blowing air in from outside, which also caused poor insulation. The room was difficult to sleep in.
The areas under the beds and in the corners were not cleaned. The bathroom mirror had mould and green buildup that repeatedly made me feel sick. The rusty iron was almost unbelievable. Basic amenities expected from a five-star hotel were missing.
I complained about the cleanliness every day, but the same dirt remained throughout my stay. I have photos of everything.
At checkout, they charged me USD 50 for packages delivered to my room, although I had not been informed of this policy in advance. They also tried to charge me for breakfast for four people, even though we never had breakfast and we were only a family of three. When I pointed this out, they removed the charge immediately, as if they were doing me a favour.
I stayed only because they would not refund my money. Otherwise, I would not have stayed even one night. We had to buy our own bed linen and towels.
Do not be misled by the price or location. There are many cleaner and better hotels nearby. In my opinion, the conditions were unacceptable.
June 2026
Nikolas
young couple
1.0
Location only. Paid very expensive price for dirty windows view of Central Park.
Stay clear - crazy overpriced tourist trap scam.
Unfortunately many hotels in NYC are in a vertical decline. Park Lane is the perfect example of a hotel that doesn’t care about its decline but maintains exorbitant pricing that’s totally not representative of the services it provides.
We are still checked in, spending almost $700 a night just for the dirty window view of the park while the AC is broken, and they have placed in the room a cheap Chinese external unit that’s super loud and doesn’t let anyone sleep at night. Best part? Also the electrical panel of the room can’t keep up and sometimes the electricity goes out when this little AC unit struggles at high.
Also since its pipe goes through the window the shades can’t close and you get a blast of sun first thing in the morning.
After complaining to the front desk 3 times I was only offered another room with exactly the same problems and no manager ever reached out. Ah, also forgot, the WiFi at least on the 25th floor doesn’t work so forget it if you want the luxury to work from your room.
I spend 100 nights a year at hotels for work and all of them half the price of this one and never have I encountered such a thing in the US.
Bottom line - Park Lane is unfortunately a tourist trap scam.
June 2026
Faris
solo traveller
1.0
Just the location
Oh where do i start:
1. Facilities are absolutely terrible. Hotel is very old. The minimalist design is just not luxury at all. Everything is so old and clunky.
2. Service is terrible: staff isn't cooperative at all and not welcoming.
3. Amenities are absolutely crap. Water isn't provided. Coffee is $35 per night. Hotel just pushes the guest to use room dining and charge insane prices for basic amenities. Gym is very bad and smelly. Not many equipment. And absolutely terrible ventilation. Gets crowded always.
4. Hotel always host something at roof top so its always busy and not peaceful.
5. While location is the only positive, the typical new York noise is very disturbing. Police cars, ambulance, people shouting etc
6. Price was very high considering all of the above.
7. I asked for cancellation they didn't agree, I asked for switching rooms to double queen bed, they charged me like a $100 additional per night.
In my view, i would never ever stay here again.
Oh and finally, no uber or lyft pick up straight from outside. We had to walk may minutes for location
June 2026
Margaret
young couple
10.0
Location and staff excellent
The breakfast on rooftop was disorganized and not included in price of room which was over $500 a night. The music on rooftop was too loud for a relaxing morning breakfast
June 2026
Lisa
family with young children
9.0
Location, Location, Location. You cannot beat it.
The double queen room was spacious by NYC standards
The staff were all so nice
There is nothing to put your clothes in except a dresser sideways in the closet. The media stand/desk would have been better with drawers rather than shelving
June 2026
Walter
solo traveller
5.0
The staff was great. The restaurants were great.
The air conditioning in the room which was a high floor Park view was absolutely atrocious.
It was set at 66° the whole time and the temperature would not go lower than 73°. Even at night when the outside temperature was 73°.
June 2026
Farida
solo traveller
7.0
Good location but very run down
Very run down
Especially elevators
June 2026
Marco
solo traveller
6.0
Location is great, breakfast is in one of the best views in NYC
Room was without a proper ar conditioning.
July 2026
Yehuda
solo traveller
7.0
The location and view
The lifts were broken and the room was a bit dark
July 2026
Nadeau
young couple
7.0
I liked the location, and the aesthetic of the room and lobby. I like the reusable water bottles as well.
The room was not fully clean, there was an open used hand soap left in the bathroom. There air vent was loose and rattling in room 2110 and did not get very cool.
July 2026
Martin
solo traveller
6.0
Great location
Paid a lot of money for a park view which was great however no tea/coffee making facilities and when if we could have some we were then quoted $35 dollars extra on top of a very expensive room not just the money it’s the principle
July 2026
Alvaro
group
10.0
i like everything, and the madam at coffe room is very attentive and pleasant!
July 2026
Alyzée
solo traveller
8.0
The location and the hotel’
Missing some details in the room such as: sleepers, cotton, cotton swab, extra body lotion…
July 2026
Dana
young couple
1.0
The location
The service and air conditioning not work change the room
July 2026
Mathews
young couple
5.0
The location is good, and the room is spacious.
We were trapped in the elevator for almost five minutes. We repeatedly used the emergency intercom, but no one came to help us. Eventually, we managed to force the elevator doors open with our hands. We reported the incident to a staff member, who told us that the elevator had been having problems for several days. However, there was no sign indicating that the elevator was out of service.
The room temperature would not go below 73°F. The air conditioning did not cool below that temperature, so we were very hot and uncomfortable while trying to sleep.
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