In an ideal location between the prestigious area of Biltmore and Scottsdale city center, the Royal Palms Resort & Spa , part of Hyatt is a beautiful hideaway resort. Set among citrus groves and exotic foliage and with the stunning backdrop of Camelback Mountain, this resort is a true oasis in the desert. This historical hotel has the feel of a Spanish villa – lush walled gardens, stone walkways, antique water fountains and delightful courtyards all add to the ambiance of the resort.
Accommodations is of the highest standard with decor ranging from classic European to opulent contemporary. Each includes free Wi-Fi and a nightly turn-down service. The hotel is just 6.
8 mi from Phenix Sky Harbor International Airport. The Royal Palms Resort & Spa is a proud member of the Historic Hotels of America, National Trust for Historic Preservation.
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8.8/10
V. good
288 Reviews
It was a fantastic garden and pool area. All the green plants were fantastic.
Internet facilities
Shower
Towels/Sheets (extra fee)
Safe
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Shared bathroom
Sitting area
DVD player
Microwave
Additional bathroom
Select dates to see prices
King Room
1 extra-large double bed
44.59m²
Has window
Type: Triple
Room all facilities
Internet facilities
Shower
Towels/Sheets (extra fee)
Safe
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Shared bathroom
Sitting area
DVD player
Microwave
Additional bathroom
Room Description:
The spacious triple room features air conditioning, a minibar, as well as a private bathroom boasting a bath and a hairdryer. The triple room offers a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
Room Details
Junior King Suite
1 extra-large double bed, 1 large double bed
52.03m²
Type: Suite
Internet facilities
Shower
Video games
Towels/Sheets (extra fee)
Safe
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Fold-up bed
Shared bathroom
Sitting area
DVD player
Microwave
Additional bathroom
Select dates to see prices
Junior King Suite
1 extra-large double bed, 1 large double bed
52.03m²
Has window
Type: Suite
Room all facilities
Internet facilities
Shower
Video games
Towels/Sheets (extra fee)
Safe
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Fold-up bed
Shared bathroom
Sitting area
DVD player
Microwave
Additional bathroom
Room Description:
The spacious suite provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 2 beds.
Room Details
Casita with King Bed
1 extra-large double bed
43.66m²
Type: Triple
Internet facilities
Shower
Video games
Towels/Sheets (extra fee)
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Fold-up bed
Shared bathroom
Sitting area
DVD player
Microwave
Additional bathroom
Select dates to see prices
Casita with King Bed
1 extra-large double bed
43.66m²
Has window
Type: Triple
Room all facilities
Internet facilities
Shower
Video games
Towels/Sheets (extra fee)
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Fold-up bed
Shared bathroom
Sitting area
DVD player
Microwave
Additional bathroom
Room Description:
Featuring free toiletries, this triple room includes a private bathroom with a hairdryer. The spacious triple room features air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Room Details
King Room with Terrace and View
1 extra-large double bed
46.45m²
Type: Double
Internet facilities
Shower
Video games
Towels/Sheets (extra fee)
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Fold-up bed
Shared bathroom
Sitting area
DVD player
Toilet with grab rails
Microwave
Additional bathroom
Select dates to see prices
King Room with Terrace and View
1 extra-large double bed
46.45m²
Has window
Type: Double
Room all facilities
Internet facilities
Shower
Video games
Towels/Sheets (extra fee)
Pay-per-view channels
Extra long beds (> 6.5 ft)
Telephone
Fax
Stovetop
Hairdryer
Toaster
Wake-up service/Alarm clock
Fold-up bed
Shared bathroom
Sitting area
DVD player
Toilet with grab rails
Microwave
Additional bathroom
Room Description:
This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 1 bed.
Guest Score and Reviews
8.8/10
V. good
288 Reviews
Cleanliness
8.3
Facilities
9.3
Location
9.6
Service
9.0
Andre
Solo Traveler
8.0
It was a fantastic garden and pool area. All the green plants were fantastic.
I had to mention the weed smell in the room two times before it got better. For a two nights stay that is too much.
It was not possible to shut off the fire place completely. There was always a small flame (probably pilot flame) and it radiated heat. With over 100 degree that is a total waste of resources. Gas and energy for the ac to get that stupid heat out of the room again.
The car park is not shaded. The car was heating up in the brutal Arizona. Put up a roof there with some solar on it. You would set off a ton of money for energy and all the cars would be cool and clean.
June 2024
Christian
Couple
9.0
Very good resort with everything I expect. Super profesional an friendly service.
I don't like Valletta packing, when the packing lot is around the corner. May be because I am from Europe. But the place is not in the center. I would expect free packing.
June 2024
Services & Facilities
Most popular facilities
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Hair dryer
More Amenities
Accessibility
Facilities For Disabled Guests Available
Activities & Things to do
Entertainment Services
Fitness Activities
Fitness Center
Yoga Room
Food & Drinks
Bar
Restaurant(s)
Happy Hour
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Kid Friendly
Babysitting/Child Services
Languages spoken
English
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Closet
Air Conditioning
Hair Dryer
Shower
Coffee/tea Maker
Balcony/Terrace
Mini Bar
Ironing Amenities
Telephone
Security
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Xerox/fax In Business Center
Massage Services
Spa Services
ATM Or Cash Withdraw On Site
Laundry Services
Desk/workspace Available
Tour Services
Swimming & Soaking
Hot Tub/Whirlpool
Outdoor Pool
Spa/sauna
Transportation
Valet Parking (charges May Apply)
On-site Parking
Car Rental Available
Health Services
Temperature Check For Guests And Staff
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 11:00
Front Desk Hours: 24/7
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs USD 38 per day.
Pets
Pets are allowed on request. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Check-in begins at 16:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Resort are Shemer Art Center, Arcadia Plaza Shopping Center, Echo Canyon Trail & Rec Area, Camelback Mountain, Palm Grove Shopping Center, Arcadia Village Shopping Center, Sherwood Shopping Center, Wagon Wheel Shopping Center, Arcadia Crossing Shopping Center, Thomas Mall and others.
It was a fantastic garden and pool area. All the green plants were fantastic.
I had to mention the weed smell in the room two times before it got better. For a two nights stay that is too much.
It was not possible to shut off the fire place completely. There was always a small flame (probably pilot flame) and it radiated heat. With over 100 degree that is a total waste of resources. Gas and energy for the ac to get that stupid heat out of the room again.
The car park is not shaded. The car was heating up in the brutal Arizona. Put up a roof there with some solar on it. You would set off a ton of money for energy and all the cars would be cool and clean.
June 2024
Christian
Couple
9.0
Very good resort with everything I expect. Super profesional an friendly service.
I don't like Valletta packing, when the packing lot is around the corner. May be because I am from Europe. But the place is not in the center. I would expect free packing.
June 2024
Gabrielle
Couple
10.0
Absolutely stunning
Rooms were slightly outdated
July 2024
Chloé
Couple
9.0
Cleanliness
Restaurant was amazing
Didn't stay long enough
Extra charges vs booking.com fee
July 2024
Kenneth
Solo Traveler
8.0
Friendly staff.
Still resolving billing error.
July 2024
Vargas
Solo Traveler
6.0
property is gorgeous. restaurant is amazing. rooms need updating. gym is very small and smells. pool just ok
pillows on bed among the worst I have ever seen in a hotel. hallway outside my room constantly had dishes and glasses from other guests' room service - and it just sat there on the floor for far too long.
August 2024
PaulMa
Couple
2.0
The Royal Palm Hotel is a charming old style residence that sits in the back drop of Camel Back mountain. The staff were wonderful and friendly. Barbara who showed us to our room was lovely pointing out all the hotel features. And Jesse who served out breakfast on both days couldn’t have been more helpful – I’m sure he’ll go far.
Firstly as a wheelchair accessible room we were very pleased with having a 1st floor room that looked across the pool over to the mountain. As an early riser I was very much looking forward to a coffee watching the sun rise listening to the birds. Unfortunately this was not to be as three leaf blowers commenced every morning around 5.30am. This was an unpleasant morning alarm and ruined the opportunity for a quiet coffee.
Then there is the case of use been bitten. After our first night we both woke to little red welts on us. My wife insisted that these were mosquito bites – I wasn’t so sure. After the second night we woke with even more bite marks and we were both scratching the itches which of course made them worse. After arriving home my wife went to the pharmacy to get some antihistamine and cream. At this point she was told they were bed bug bites. One recognisable pointer is that they have slightly brown centres and tend to track in a line which is unlike mosquito bites. To say we were not pleased is an understatement.
We arrived at the Royal Palm Hotel and at no point did anyone mention a charge for parking. Not the actual valet, the reception guys when checking in and I don’t remember booking.com mentioning this either. So to be hit with a $38/night parking charge was a complete surprise.
Then we had the State Occupancy Tax of 7.27% which as a tourist you quickly get used to. But it was strange to then get the City Occupancy Tax of 5.3% which we hadn’t been charged elsewhere in Phoenix.
Then there was the Resort Fee which was a flat rate of $35/day.
Then there was the Resort Fee State Occupancy Tax of 7.27% and then on top of this was the Resort Fee City Occupancy Tax of 5.3%. Then just in case that wasn’t enough there was the Misc Sales Tax again a flat rate of $3.27.
So overall from an initial charge per night of $391 we ended up with extra charges of £129.82 per night.
August 2024
Weenieboy
Couple
10.0
The resort grounds/property presented a feeling of relaxation. The food and service at property dining was top notch.
The location of the resort was not really near any other resources within walking distance.
August 2024
Andrea
Family with young children
10.0
T.Cooks was amazing! The spa was nice. The grounds and rooms were beautiful!
The front desk staff at the spa was rushing us
September 2024
Elisa
Group Traveler
10.0
Exceptionally well maintained property. Impeccable taste
Nothing really
September 2024
Linda
Couple
10.0
Everything. The property was clean, comfortable and soothing environment throughout. Pleasant vibe. Loved all the exposed wood beams, architectural beauty and ambience, pools, manicured lawns, beautiful bar area and decadent restaurant.
Nothing
September 2024
mark
Couple
10.0
Thank you for the service and follow-up ...
The check in process was very smooth and personal with an escort up to our room...much appreciated.
I was able to change my 8pm T Cook dinner reservation to 7pm due to the willingness of the young lady at the T Cooks check-in which made my wife's and I evening much better.
The tenderloin steak was perfect, absolutely Buenos Aires perfect...best steak I have had in the United States ... perfectly grilled to medium rare on every bite.
Dinner service was personal and excellent ...
Breakfast the next day again had wonderful service and quality.
Our room was quiet and lovely...
Only comment, if I had known prior to arrival of the 40$ valet charge, I would have used UBER or Wyamo service to and from our Phoenix home.
December 2024
Leah
Couple
1.0
The customer service was Superior and the restaurant, t-cooks was dynamic.
The hotel is advertised as a four-star hotel, which couldn't be farther from the truth. The level of neglect and the lack of care is incomprehensible to me. I will submit pictures, including a letter requesting my money back. Additionally, it was filthy, absolutely despicable. Unfortunately, this holds true for the restaurant too. I would be remiss if I didn't mention the chairs in the restaurant we're extremely wobbly, unsafe, and needed to be replaced on two separate occasions. I am saddened to report such a horrific experience. I wish I had the opportunity to read a candidate and a fourth right review. I do hope the historical landmark can start 2025 on a better note. I wish them all the best.
January 2025
Sarah
Family with young children
10.0
The staff was truly wonderful. We were exhausted upon arrival and the staff was so kind in bringing our things to our room, giving us water, and making sure we were comfortable. It was nice and quiet! The bathroom and shower were also marvelous.
January 2025
Yonas
family with young children
8.0
Being under the mountain
The over price charge
January 2025
yonas
Family with young children
8.0
Being under the mountain
The over price charge
January 2025
Amber
Couple
7.0
It was beautiful and historic, we felt very relaxed and comfortable in our suite. The fire pits were very nice as well. The food was amazing too! It was our anniversary and we had a great time overall.
We kept hearing the people above us stomping around, or making a bunch of noise. It woke us both up at 5AM and then we had a hard time going back to sleep from there.
May 2025
Maria
Couple
9.0
Unique and lovely
Needs some updating
May 2025
Archie
young couple
10.0
Well planned and maintained property. Beautiful.
May 2025
ARCHIE
Couple
10.0
Well planned and maintained property. Beautiful.
May 2025
Mark
Couple
10.0
Small but very nice
N/a
May 2025
Baker
Group Traveler
10.0
beautiful, unique property.
not a thing
July 2025
Nicholas
Solo Traveler
3.0
The location
The rooms were extremely outdated and in disrepair. There was no business center on site, and the Wi-Fi was extremely slow, which made it difficult to do any work from my hotel room. I also had zero cell phone service on the property the entire time I was there, so I missed a lot of calls and texts from clients and family. Bottled water was also not provided by housekeeping, and I was charged for bottles that I received from the front desk. This seemed chincy, especially in a place as hot as Arizona and at the price I paid for this supposed "luxury" hotel. Also, there was a malfunction with the room phone that caused it to keep going "off the hook" and would wake me up in the middle of the night with the beeping sound.
July 2025
Li
Couple
10.0
Property is very pretty, the big bathtub in the bathroom was very nice.
July 2025
Felipe
Couple
9.0
Amazing and friendly staff, very accommadting, location is amazing.
Room is extra spacious, comfortable, and relaxing, we enjoyed every minute inside and did not want to leave after our checkout.
Pricing feels a tad too expensive, especially the spa.
July 2025
Shirley
Family with young children
10.0
Resort was very peaceful and relaxing. Staff was very nice, greeted at check-in with champagne. The pool was open 24 hours.
We were told that the pool was warm at night. It wasn't. Although it was a very hot day, the pool was too cool for a late night swim.
August 2025
Patricia
Couple
8.0
The two massages were great! The resort grounds were beautifully landscaped and blooming. The restaurant food was delicious and staff throughout the resort were exceptional!
The whirlpools in the spa needed updating, were old and very small. Would have liked a non unisex whirlpool and steam room. Our room was very large and a junior king suite however it was very outdated and needed to be updated as well as needed a soaking tub.
October 2025
Terra
Group Traveler
8.0
Great food at restaurant, friendly staff with a few exceptions
Was not walkable to restaurants, shopping, etc.
November 2025
Stephan
Family with young children
8.0
Great setting, nice accommodation. The rooms were clean, but the room may me up for renewal sooner or later (old shower etc) to keep up the 5*'s
We had a room near the street and the noise of the cars during the night was not optimal. Rather older on he inside.
January 2026
Amanda
Couple
9.0
It was luxurious and clean with ample amenities and activities.
No refrigerator or microwave in the room.
January 2026
Frederique
family with young children
9.0
Loved the welcome, staff was lovely and very helpful and food was excellent. Swimming pool and gym were great too.
January 2026
Robert
Couple
10.0
We loved the hospitality from the entire staff. Rebecca, who served us our breakfast each morning, was very friendly and accomodated our requests. We also enjoyed the complimentary apple cider delivered to our room for our anniversary. Overall, a wonderful experience and we will definitely be back soon. We will recommend Royal Palms to our family and friends.
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