Sonesta ES Suites San Antonio Downtown Alamo Plaza
425 Bonham | San Antonio, TEXAS 78205, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of San Antonio
Excellent room comfort & quality
Most popular facilities
Closed-caption TV
Wheelchair accessible
Free Breakfast
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Sonesta ES Suites San Antonio Downtown Alamo Plaza - San Antonio
This hotel offers an outdoor pool, along with free wireless internet. It is located right next to the Alamo and just 8 miles from the San Antonio Airport. All guest suites at Sonesta ES Suites San Antonio Downtown Alamo Plaza feature kitchens with microwaves, refrigerators, and stovetops.
Each room offers luxury bedding and satellite TV with cable channels. Guests can work out at the on-site fitness center with cardio equipment and free weights. BBQ facilities and a picnic area are also available on location.
A 24-hour market is available for purchasing snacks and sundry items. Complimentary breakfast is served daily. Sonesta ES Suites San Antonio Downtown Alamo Plaza is located off Highway 37 and near The San Antonio River Walk.
It is less than 10 minutes’ drive from the San Antonio Zoo.
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8.0/10
V. good
1810 Reviews
The staff was fabulous, breakfast was delicious, and the hotel was a great location to easily walk through downtown. The room was big enough for our family of 4 to be comfortable and the kitchenette was nice.
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Baby safety gates
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Select dates to see prices
One Bedroom Suite Queen
1 large double bed
48.31m²
Has window
Type: Suite
Room all facilities
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Baby safety gates
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Room Description:
Features a separate living room with couch.
Room Details
Studio Suite Queen
1 sofa bed, 1 large double bed
48.31m²
Type: Triple
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Adapted bath
Roll-in shower
Walk-in shower
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Select dates to see prices
Studio Suite Queen
1 sofa bed, 1 large double bed
48.31m²
Has window
Type: Triple
Room all facilities
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Adapted bath
Roll-in shower
Walk-in shower
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Room Description:
This studio features a separate living and dining area.
Room Details
Studio Two Queens
1 sofa bed, 2 large double beds
48.31m²
Type: Quadruple
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Adapted bath
Roll-in shower
Walk-in shower
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Select dates to see prices
Studio Two Queens
1 sofa bed, 2 large double beds
48.31m²
Has window
Type: Quadruple
Room all facilities
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Adapted bath
Roll-in shower
Walk-in shower
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Room Description:
Studio features a flat-screen TV, a fully equipped kitchen and a sofa bed.
Room Details
Two Bedroom Suite with Two Queen Beds
1 sofa bed, 2 large double beds
82.68m²
Type: Suite
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Child safety socket covers
Baby safety gates
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Select dates to see prices
Two Bedroom Suite with Two Queen Beds
1 sofa bed, 2 large double beds
82.68m²
Has window
Type: Suite
Room all facilities
Internet facilities
Safe
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Kitchenette
Balcony
Desk
Shared bathroom
Sitting area
Free toiletries
Microwave
Dishwasher
Washing machine
Extra long beds (> 6.5 ft)
Walk-in closet
Wireless internet
Towels/Sheets (extra fee)
Sauna
Private pool
Toaster
Game console - Nintendo Wii
Mountain view
Additional bathroom
Blu-ray player
Coffee machine
City view
Child safety socket covers
Baby safety gates
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Fire extinguisher
Key access
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Free gym access
Complimentary access to conference room/business areas
Transfer shower
Room Description:
A living area with a sofa bed and flat-screen TV is featured in this spacious two-bedroom suite. A full kitchen with a microwave, refrigerator, stove and oven is also provided. You can dine with company in the dining area.
Guest Score and Reviews
8.0/10
V. good
1810 Reviews
Cleanliness
8.4
Facilities
8.0
Location
8.2
Service
8.0
Stephanie
Family with Young Children
10.0
The staff was fabulous, breakfast was delicious, and the hotel was a great location to easily walk through downtown. The room was big enough for our family of 4 to be comfortable and the kitchenette was nice.
The beds were not the most comfortable, but I'd still stay again thanks to everything else being A+
April 2024
Minerva
Family with Young Children
7.0
the location
The breakfast staff need a taste pancake maker and coffee it ran out to fast .
April 2024
Services & Facilities
Most popular facilities
Closed-caption TV
Wheelchair accessible
Free Breakfast
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Free Wi-Fi
Shower
Family Rooms
More Amenities
Accessibility
Lowered View Port In Doors Available
Closed-caption TV
Mobility Accessibility Available
Visual Alarms
Non-slip Grab Bar Available
Accessibility Meeting Spaces Available
Accessible Entrance To Swimming Pool
Accessible Registration Desk Available
Facilities For Disabled Guests Available
Accessible Rooms Through Interior Corridor Available
Accessible Rooms With 32-inch Wide Door Opening Available
Fitness Activities
Fitness Center
Food & Drinks
Free Breakfast
Food Delivery
Snack Bar
Alcoholic Beverages Available
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Electronic Room Key
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Main Entrance
Non-Smoking Rooms Available
Sanitation Procedures
Contactless Check-in/out
Daily Disinfection
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
English
Chinese [Mandarin]
Spanish
Media & Technology
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Shower
Kitchen
Room Windows That Open
Balcony/Terrace
Sofa
Alarm Clock
Family Rooms
Fireplace
Security
View Port In Door Available
Deadbolt On Doors Available
Safety Chain And/or Latch On Doors Available
Secondary Lock On Windows Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Cashless Payment Available
BBQ Facilities
Xerox/fax In Business Center
Invoices
Laundry Services
Convenience Store
Swimming & Soaking
Outdoor Pool
Transportation
Parking Available (charges May Apply)
Parking Available
Taxi Service
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is needed) and costs USD 40 per day.
Pets
Pets are allowed. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$15 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Sonesta ES Suites San Antonio Downtown Alamo Plaza FAQs
Check-in begins at 16:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Alamo Plaza, The Alamo, Alamo, Ripleys Believe It Or Not Museum, Wax Museum, Rivercenter Mall, Plaza Wax Museum & Ripley's Believe It or Not, River Walk, San Antonio IMAX Theater RiverCenter, San Antonio Children's Museum and others.
Accessible Rooms Through Interior Corridor Available
Accessible Rooms With 32-inch Wide Door Opening Available
Flashing Door Knocker Available
Accessible Route To Guest Rooms
Hearing Accessible Room And/or Kit Available
Self-closing Doors Available
Self-operating Lift To Hotel Swimming Pools
Accessible Route To The Registration Desk Available
Accessible Toilet
Accessible Vanities Available
Audible Alarm
Wheelchair Accessible
Accessible Route To Fitness Center
Accessible Bathtub Available
Accessible Shower Available
Accessible Parking
Lowered Deadbolt On Doors Available
Lowered Electrical Outlets Available
TTY/TDD Compatibility Available
Fitness Activities
Fitness Center
Food & Drinks
Free Breakfast
Food Delivery
Snack Bar
Alcoholic Beverages Available
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Electronic Room Key
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Main Entrance
Non-Smoking Rooms Available
Sanitation Procedures
Contactless Check-in/out
Daily Disinfection
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
English
Chinese [Mandarin]
Spanish
Media & Technology
Free Wi-Fi
Outdoor Recreation
Garden
Room Amenities
Shower
Kitchen
Room Windows That Open
Balcony/Terrace
Sofa
Alarm Clock
Family Rooms
Fireplace
Security
View Port In Door Available
Deadbolt On Doors Available
Safety Chain And/or Latch On Doors Available
Secondary Lock On Windows Available
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Cashless Payment Available
BBQ Facilities
Xerox/fax In Business Center
Invoices
Laundry Services
Convenience Store
Swimming & Soaking
Outdoor Pool
Transportation
Parking Available (charges May Apply)
Parking Available
Taxi Service
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.0/10
V. good
1810 Reviews
Cleanliness
8.4
Facilities
8.0
Location
8.2
Service
8.0
Stephanie
Family with Young Children
10.0
The staff was fabulous, breakfast was delicious, and the hotel was a great location to easily walk through downtown. The room was big enough for our family of 4 to be comfortable and the kitchenette was nice.
The beds were not the most comfortable, but I'd still stay again thanks to everything else being A+
April 2024
Minerva
Family with Young Children
7.0
the location
The breakfast staff need a taste pancake maker and coffee it ran out to fast .
April 2024
Sam
Traveling as Couple
8.0
Clean room, lots of space.
Check-in staff at 3:30am (had a 4h train delay) was difficult to understand due to a thick accent and unhelpful. Told us our reservation had been cancelled as a no-show, we had been charged for the night, but could pay for an extra night to get a room.
April 2024
Carlos
Traveling as Couple
7.0
Room was spacious in general and had a great view. Location is perfect walking distance from riverwalk.
Room was for 3 people. Sofa mattress needs to be upgraded, not comfortable at all.
April 2024
Rhonda
Traveling as Couple
7.0
Location was perfect, walking distance to the river walk and other main attractions. Slept well and hot showers which are our priorities when travelling. Complimentary breakfast. Would definitely stay here again but not if I needed laundry facilities.
The laundry facilities, it's just weird. You have to get an app so you can register and load money onto but doesn't work for international mobiles so you have to call customer services. Then when he finally responds, he advises you of a mobile number (which is the account number) and gives you a pin to enter so that you are registered for the app, then you can load your credit card details onto and get electronic tokens. This all seemed a bit sus to me, wasn't sure if all international travellers use the same account number, it definitely didn't feel secure so I took a pass. It may be fine but it was an awful lot of hassle just to do some washing, not to mention the international mobile calls trying to get through to customer services. The night manager was no help, he said that it was not their issue however the day staff were fantastic and found a work around so I could catch up on some necessary laundry.
April 2024
Tim
Traveling as Couple
9.0
Nice rooms, friendly staff. they were out of standard room we booked, so they upgraded us to a suite.
April 2024
Nkkwontheroad
Traveling as Couple
8.0
Location was great for The Alamo and River Walk; walking distance to both. The front desk staff were welcoming and helpful. The room was large and comfortable.
There is a valet parking charge of $40+tax per night, which was unexpected. It was probably in the fine print of the reservation, but we weren't aware ahead of time. Considering we didn't take the car out during the two-night stay, the cost seemed excessive.
April 2024
Roberta
Group Traveler
9.0
all the staff were very nice. the room was very clean and easy to find. the breakfast was excellant, the food area was clen and well stocked. the valet service was excellant and the valet staff was very polite.
April 2024
Ruthie
Family with Young Children
8.0
The staff always greeted us with a hello and a smile. The coffee was always good and hot. Kurt went out of his way to make our stay comfortable
We visited during the festival and didn't realize it would be so crowded, but it was still nice
May 2024
Kevin
Traveling as Couple
10.0
The breakfast was good but I was a little disappointed because I assumed from the menu they were serving breakfast tacos but it was actually folded egg instead of an actual taco. The location is great because its close to everything, the Alamo and river walk are right there.
The beds are very firm and not comfortable, they look good but once you lay on them you realize they are not comfortable. The ONE thing I didnt like is the parking, its valet only, Im not a lazy person and I dont mind walking to park my own vehicle, they tell you once you arrive that its $40 for parking but its $40 per day, I think that is ridiculous because parking is usually provided for the guests, this is an additional cost for travelers to plan for.
May 2024
Anderson
Family with Young Children
8.0
Perfect location, next to the Alamo and few minutes walking from the riverside. Good breakfast included.
The rooms are little outdated. The parking rate ($40) could be more affordable for the guests who are staying on the hotel. We have ended up parking in a public parking building in front of Hyatt for $10 per day
May 2024
Tasha
3.0
The staff was nice
Low quality for the cost of the room. I was taken aback by the overall appearance and little things, like no ice buckets in the room. The room was dirty!! Feces skids in the toilet, the walls in the kitchenette were dirty, and we saw 3 cockroaches! I was so grossed out that we switched rooms and canceled the rest of our stay. We paid the same rate to stay at the Menger hotel, and it was a 100% nicer hotel. I have no clue how Sonesta has the ratings it does on booking.com
May 2024
Millhouse
Family with Young Children
8.0
The hotel was in a great location, very close to the Alamo and just a short walk to the Riverwalk. It was nice and quiet. The room was clean and comfortable with so much room!!! It was so nice having separate bedrooms!!
The breakfast was just ok but it was better than nothing. It was still great to have something to start the day.
May 2024
Bobby
Family with Young Children
10.0
We love sonesta always clean and easy checkin
May 2024
Milagros
Traveling as Couple
7.0
I liked the location across from the Alamo and easy walk to River walk.
The pool was smaller than pictured. Could use an umbrella. Also room furniture was worn. Could use a lamp and side table by the couch for reading.
May 2024
Laura
Family with Young Children
8.0
The location was perfect for what we needed. The room was a good size. Love that it had a kitchen. Also happy it was dog friendly.
The beds were very uncomfortable. The sheets were too small for the bed. It was a full size fitted sheet on a queen size bed. The fitted sheet would not stay on. No grass for the dog to potty.
May 2024
Gary
Traveling as Couple
9.0
Location great. Breakfast good.
No complaints except perhaps state tax which Hotel cannot do anything about
May 2024
Macka
Business Traveler
10.0
Close to the Convention Center for the Animal Expo. Staff very welcoming. Check in and out fast and easy. Valet service great! Located to many attractions downtown. Room large and designed very well. Kitchenette included! Big picture windows open to other downtown scenic areas. Had a great breakfast!
Nothing.
May 2024
Sherry
Family with Young Children
10.0
Great studio room, breakfast was excellent, motel was clean and everyone was very helpful and friendly..
My only complaint was when we walked in the room it smelt like smoke. It was a no smoking room, but maybe a smoking room in the past. Hard to get that smell out.
May 2024
Nannette
Family with Young Children
7.0
Its location
The phones didnt work, so every time I needed to call for housekeeping or anything else, I had to go downstairs. The bathtub leaked and they couldnt fix it. Its very old and not modernized like most of the other hotels. And the cost of keeping your car there is very high. This website where I booked did not say that would be an added cost.
May 2024
Jose
Traveling as Couple
8.0
The location and hospitality was good
everything went well except roaches in the bathroom sink and tub
May 2024
Rebecca
family with young children
3.0
Friendly, staff. Good breakfast. Good location.
Had to change rooms due to cockroaches. Then saw them in the new room too. No comp offered for the inconvenience of packing up and relocating rooms mid-stay.
May 2024
Johnson
group
6.0
Clean, safe, friendly
The beds were VERY uncomfortable.
June 2024
Bettina
family with young children
7.0
Really close to Alamo and river walk. Friendly staff. Breakfast included and coffee available all day.
The hotel is a bit dated. Parking is not included, valet only.
June 2024
Suzanne
young couple
8.0
Location was very convenient to the downtown attractions and the river walk. Our senior dog was part of our booking and she was easy to exercise in the immediate area. Staff was friendly and comfortable with her.
I’m not able to answer this question.
June 2024
Marti
young couple
9.0
It was close to everything Alamo, Riverwalk and the mall with shops and restaurants
You had to valet park I was not informed of that and the construction going on in the hotel, and a day without water from 11-3
June 2024
Steve
solo traveller
5.0
Even though the front desk appeared to be understaffed, my overall experience with the staff was very positive. The free breakfast options were limited but well done. The room was spacious with a functional kitchen and a nice desk/work area.
Quoted price with Booking was $259.23. What I ended up paying was $391.20. Everyone should contact the property to learn about the fees that Booking doesn't disclose. The extra fees could be avoided with advance knowledge. Noisy maintenance in the room above and insects in the bath and kitchen area. Rooms next to ongoing maintenance should be taken out of service.
June 2024
Yinyin
family with young children
8.0
The staff are very nice and helpful. The location is pretty good. The room is clean and fully equipped. Breakfast is good.
The AC is too loud.
June 2024
Corina
family with young children
4.0
Location is very nice. The full fridge and breakfast were a plus.
Was charged a fee of $35 for checking in @3pm because check in is 4PM. They made me put two deposits and make two separate reservations for the same room and same stay because I booked through a third party. Staff was not very accommodating, and they wanted to charge you for every little thing. Water was also cut off for maintenance repairs and there was extensive construction going on the whole time. I will never stay here again.
June 2024
Elizabeth
family with young children
5.0
Location was great we walked to the Riverwalk
The actual building did not look like the pictures. Construction was going on while we were there, got a notice as we were leaving they were going to have to shut the water off. I did find a live roach in our restroom.
June 2024
Afroditi
young couple
10.0
The location was excellent and the room super spacious. Members of staff in the reception were kind and polite.
The breakfast was dissent.
July 2024
Rebekah
family with young children
9.0
Everything was great
Valet was a bit high, especially since you don't have a choice
July 2024
Dwayne
young couple
7.0
Location and room
Pool is to small for size of property
July 2024
Rosa
family with young children
10.0
Everything was excellent
July 2024
Raivis
family with young children
8.0
It is well located, can drive up easily and walk to the major atractions.
We found some leftover staff under the bed (gummy bear) and some old bakings next to the table, but well, it isn’t Four Seasons.
As for the parking - it is expensive valey and don’t even bother to try finding other public parking lots nearby, they all are approx the same price but you face the evacuator if forgetting to top up. I found by luck that the street right next to the hotel (4th street) has a stree parking with free parking from 6pm to 8am and for the whole day afterwards costs 3$. If you arrive midday, then there definately will be spots available
July 2024
Lorenzo
young couple
8.0
Room was good and breakfast, close to my attractions
The bathroom needs more attention
July 2024
Cervantes
family with young children
7.0
The suite we got was spacious and had its own small kitchen with electric stove fridge and dishwasher which I thought is very nice its like a small apartment. My husband said he did not like the bed, but I thought it was not bad, my back was not hurting and I am pregnant woman, I was okay.
What I did not like, there is a club on the side that does get loud, you can hear the cars we were on 3rd Floor, the elevators sometimes take forever, the beds are okay, the furniture is kind of old, ex. the kitchen chair was tore from the top. PRIVATE PARKING means you HAVE to pay VALET $40 per day unless you want to park at a surface lot @ the area. Breakfast buffet is not all that, they do not have waffles, pancake machine takes forever, they do not refill after 8:30am, the end of breakfast is 9am. The potatoes are so dry. The kitchen people can be kind of rude.
July 2024
Juan
young couple
4.0
The only thing that was good was the location. Close to downtown area
The pool was small only meant for children 6yrs old and younger and small pool area. Nothing like what is shown on the picture. The front check in person very rude. The room needed a major update. The pictures that are shown on website are all lies.
July 2024
Leslie
young couple
10.0
Every single staff we interacted with or were even in an elevator with was genuinely kind. We were displaced by the hurricane and needed to extend our stay due to many days without power at our home. Jenna walked me thru how to extend our stay thru a 3rd party. Our room was comfortable, and clean even though a bit dated. But good news they are renovating! So next time we come it will be even better . The breakfast every morning was well put together , not much variety but hey it's free! They had gluten free and sugar free options as well! The valet staff were helpful every single time we needed them and the housekeeping staff were prompt and kind with meeting all of out needs. The corner is also a parking spot for the electric scooters that are fun to zip around the area. The alamo is literally down the block! We will 100% stay here again!
Bed was a bit hard but, the remodel has new ones coming :) we saw several being loaded on elevators.
July 2024
Yanis
family with young children
7.0
I liked how it was spacious and the view was nice.
I didn’t like the overall vibes of the hotel, it felt like i was in a scary movie, and the hotel wasn’t super clean, but was good enough, Also when we got there we checked in and our room was humid and the water was running it was a flood. luckily they gave us a new room.
July 2024
Nene
family with young children
5.0
The staff was polite, and breakfast was ok.
They did say that there was a mandatory 40+taxes valet fee. No self-park. Also, the water was turned off from 1130 to 3. Hot water was slow to get hot, and I had to flush the toilet a few times for it to work
July 2024
Lee
with friends
10.0
Kind and energetic staffs
July 2024
Bridget
young couple
4.0
The kitchen in the suite
The water was off from 11:30 to 3:30 and it was my Anniversary and planned a romantic breakfast for my wife which , was cancelled due to the Hammer and nails and construction that was being done above or next to our room.
July 2024
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Sonesta ES Suites San Antonio Downtown Alamo Plaza
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