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The Cartwright Hotel - Union Square BW Premier Collection

524 Sutter Street | San Francisco, CALIFORNIA 94102, US
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The Cartwright Hotel - Union Square BW Premier Collection - image 1
Highlights
Front desk [24-hour]
Great for activities
Located in heart of San Francisco
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi

The Cartwright Hotel - Union Square BW Premier Collection - San Francisco

Located just 3 minutes’ walk from San Francisco’s vibrant Union Square, the historic Cartwright Hotel Union Square - BW Premier Collection with no Resort Fee features guest rooms with free WiFi. Each guest room at this hotel is equipped with a flat-screen cable TV and a CD player. All rooms are warmly decorated with dark wood furniture and include a coffee machine with local organic coffee.

Guests of Cartwright Hotel Union Square - BW Premier Collection with no Resort Fee have free access to the business center, which has 2 computers and a printer. The relaxing lobby features a fireplace and a flat-screen TV. The hotel is within 5 minutes' walk of the 4th and Market Street Cable Car Stop and 1.

9 mi from Fisherman’s Wharf. The Golden Gate Bridge is 4.3 mi away.

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Rooms Types
King Suite - Non-Smoking room in The Cartwright Hotel - Union Square BW Premier Collection
Room Details
King Suite - Non-Smoking
1 extra-large double bed 24.15m² Type: Suite
Internet facilities Bathtub Wake-up service/Alarm clock Kitchenette Shared bathroom DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Wardrobe or closet Toaster Bidet Game console - PS3 Electric blankets Additional bathroom Adapted bath Roll-in shower Bottle of water Game console - Xbox One Fire extinguisher Privacy curtain

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Queen Room with One Queen Bed - Non-Smoking room in The Cartwright Hotel - Union Square BW Premier Collection
Room Details
Queen Room with One Queen Bed - Non-Smoking
1 large double bed 12.08m² Type: Double
Internet facilities Bathtub Telephone Wake-up service/Alarm clock Kitchenette Shared bathroom DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Cable channels Sauna Wardrobe or closet Toaster Game console - PS3 Electric blankets Additional bathroom Adapted bath Roll-in shower Bottle of water Fire extinguisher Privacy curtain

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King Room with One King Bed - Non-Smoking room in The Cartwright Hotel - Union Square BW Premier Collection
Room Details
King Room with One King Bed - Non-Smoking
1 extra-large double bed 13.94m² Type: Double
Internet facilities Bathtub Safe Telephone Wake-up service/Alarm clock Kitchenette Shared bathroom DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Cable channels Sauna Wardrobe or closet Toaster Game console - PS3 Electric blankets Additional bathroom Adapted bath Roll-in shower Bottle of water Fire extinguisher Privacy curtain

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Double Room with One Double Bed - Non-Smoking room in The Cartwright Hotel - Union Square BW Premier Collection
Room Details
Double Room with One Double Bed - Non-Smoking
1 double bed 11.61m² Type: Double
Internet facilities Bathtub Telephone Wake-up service/Alarm clock Kitchenette Shared bathroom DVD player Toilet Microwave Extra long beds (> 6.5 ft) Walk-in closet Cable channels Sauna Wardrobe or closet Toaster Game console - PS3 Electric blankets Additional bathroom Adapted bath Roll-in shower Bottle of water Fire extinguisher Privacy curtain

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Guest Score and Reviews
7.9 /10

Good

572 Reviews

Cleanliness
8.5
Facilities
8.6
Location
7.6
Service
7.5

Gunnar

Couple

7.0

The night receptionist was so nice.

Small bathroom

March 2026

Margaret

Business Traveler

10.0

The staff were wonderful the manager. Hotel employee shared some of the history of the hotel and gave great recommendations for local places to eat.

I would have loved a mini-fridge in the room, but getting a bucket of ice from the lobby was an easy work-around.

March 2026

Services & Facilities

Most popular facilities
Wheelchair accessible
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Air Conditioning
Hair dryer
Family Rooms
More Amenities
Accessibility
Facilities For Disabled Guests Available
Accessible Rooms Through Interior Corridor Available
Wheelchair Accessible
Food & Drinks
Individually-wrapped Food Options
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
Filipino
English
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Safety Deposit Box
Air Conditioning
Hair Dryer
Coffee/tea Maker
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Kitchenware
Family Rooms
Services and Conveniences
Luggage Storage & Lockers
Wake Up Call
Cashless Payment Available
Concierge Services
Gift/souvenir Shop
Invoices
Desk/workspace Available
Tour Services
Transportation
On-site Parking
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 12:00

Front Desk Hours: 24/7

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in the hotel rooms and is free of charge.

Parking

Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

Pets

Pets are allowed. No extra charges.

Children and extra bed policy

Children of any age are allowed. Children up to and including 12 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Property Surroundings

524 Sutter Street | San Francisco, CALIFORNIA 94102, US

Famous

Historical

Park & Beaches

Closest Airports

The Cartwright Hotel - Union Square BW Premier Collection FAQs

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All Amenities
Accessibility
Facilities For Disabled Guests Available
Accessible Rooms Through Interior Corridor Available
Wheelchair Accessible
Food & Drinks
Individually-wrapped Food Options
Food Delivery
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Free Face Masks
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
Filipino
English
Spanish
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Room Amenities
Cleaning Products Available
Safety Deposit Box
Air Conditioning
Hair Dryer
Coffee/tea Maker
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Kitchenware
Family Rooms
Services and Conveniences
Luggage Storage & Lockers
Wake Up Call
Cashless Payment Available
Concierge Services
Gift/souvenir Shop
Invoices
Desk/workspace Available
Tour Services
Transportation
On-site Parking
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
7.9 /10

Good

572 Reviews

Cleanliness
8.5
Facilities
8.6
Location
7.6
Service
7.5

Gunnar

Couple

7.0

The night receptionist was so nice.

Small bathroom

March 2026

Margaret

Business Traveler

10.0

The staff were wonderful the manager. Hotel employee shared some of the history of the hotel and gave great recommendations for local places to eat.

I would have loved a mini-fridge in the room, but getting a bucket of ice from the lobby was an easy work-around.

March 2026

Lars

solo traveller

9.0

I liked the Location and the bed! Quiet and safe

March 2026

Marisa

Couple

10.0

Staff is kind and does their best to accomodate. It is dog friendly.

March 2026

Alysha

solo traveller

8.0

Tidy rooms, located in the city, the staff are super helpful. 7-11 across the road. Very close to Union square shops

Rooms a little small

April 2026

Tor

Solo Traveler

7.0

Location and price

Elevator out of order, room heat control did not work; room cold

April 2026

Lawrence

Solo Traveler

9.0

I was delightfully surprised. After experiencing a shit show while trying to stay at the Mosser hotel, the Cartwright hotel staff seemed like angels.

It wasn’t the most space but it also wasn’t the worst. The kind Reception from the staff honestly, just made it better.

April 2026

William

Family with young children

2.0

Location to downtown is the only good thing about this hotel.

I booked two rooms, a king room and room with two twin beds. Both room were dusty and dirty. The twin room didn’t have any body wash or shampoo in the shower and they were out of stock and couldn’t replace. The king room wash out of conditioner and body wash. The outlets in both rooms did not work. The walking path on one side of the bed in the king room was literally 6” wide. The bathroom in the king room was a closet. When sitting on the toilet, my knees would hit the sink. Speaking of sink, don’t even think about trying to use it in the king room. It’s about the size of a man’s hand. They had a single glass shelf over the sink and it was so low, you barely could wash your hands, much less try to spit your toothpaste out. I had to leave a day early due to being called back to work, I let them know two days before I would have checked out and they wouldn’t refund my unused day. After some discussion, they were going to refund one day on the twin room, but at the end of the day, they never did. There are no facilities in the hotel, they serve coffee and tea in the morning and that’s it. Not even an ice machine was available, oh and no mini fridge’s in the rooms either. I WILL NOT EVER STAY HERE AGAIN NOR RECOMMEND IT TO ANYONE, not even my enemy.

April 2026

Juanita

Couple

10.0

Location. Cleanliness. Comfy bed. Nice staff

Continental breakfast would be nice

April 2026

Fernando

Couple

10.0

Location and clean

April 2026

Simon

review category business travellers

8.0

A really good downtown location. It felt pretty safe coming back to the hotel late. And the team were very helpful.

May 2026

Ioan

young couple

10.0

Lovely historic hotel ! We got a free upgrade ! Very comfortable and the staff very friendly . The lobby is so comfortable , our flight was delayed so we spent some time there .

May 2026

Dzegniuk

Solo Traveler

8.0

Great location & rooms renovated

No gym or breakfast

May 2026

Angela

solo traveller

9.0

Receptionist was very friendly and helpful. Room was lovely and clean and the bed was extremely comfortable. Loved the fact you could get tea and coffee in the morning, a nice touch. Great location.

May 2026

Lor

Couple

7.0

The staff was amazing!

A little outdated with no amenities that were needed in the room.

May 2026

James

Family with young children

8.0

Near Union Square. We have stayed at The Herbert and The Stratford, but the Cartwright is by far one of the cleanest, friendliest, and well located OLD SF hotels. It's an old building with a slow elevator but it's clean and charming. The front desk folks really knew how to serve the customer. 5 star customer service.

May 2026

Rebecca

Couple

9.0

Great location, very nice room setup, nice lobby area. The staff was very friendly and helpful.

May 2026

Adriana

Solo Traveler

10.0

Location is great

May 2026

Wallner

solo traveller

9.0

easy Change from 1 night up to two nights in the same room :)

June 2026

Derrick

Solo Traveler

10.0

It’s quiet

Animal hair in some of the common spaces

June 2026

Cheyenne

Couple

8.0

by union square, free stay for pets, clean, friendly staff

rooms were tiny but it’s in an old SF building, parking is in a safe area $40 but not attached to the hotel so pack light!

June 2026

Mine

solo traveller

8.0

The location was excellent and very convenient. The room was spacious, comfortable, and functional. There was always hot water available, and the facilities were good.

The bathroom was a bit small. The weather was cold in the evenings, and the room also got quite cold. I turned on the heater, but it wasn’t enough to warm the room completely.

June 2026

Aries

young couple

8.0

Good location and staff is very kind.

Room is a little bit small.

June 2026

Gabriel

Couple

9.0

I liked the cleanliness of the rooms and the comfortable bedding.

It was located on the edge of union square area and the tenderloin so once it got dark there were a lot of weird people hanging around the area but it was still a very pleasant experience.

June 2026

Ara

Family with young children

6.0

The location is great, and staff were friendly and helpful

The rooms are in really bad shape - wallpaper peeling of, uneven paint, worn bathtub. Rooms and staircases are in need of a deep clean.

June 2026

Bradley

group

8.0

Very good location

No mini/bar fridge

June 2026

Mario

Solo Traveler

3.0

Good desk, no "furry" floor carpet. Clear and Helpful staff. Good location.

Very little insulated walls so you hear everything what's going on in the hallway and the adjacent rooms. Arcond noicy. So I woke up many times during the night (and I'm not super easy to wake up - this was a new eperience for me).

June 2026

Robert

Business Traveler

10.0

Outstanding value for the price. Very friendly and professional staff, warm and helpful. Hotel Maid service excellent. Room very clean, super comfortable bed and blankets.Prime prime location - step out of hotel to hop onto Canle card in Powell St.

Noyhing

June 2026

Perez

young couple

9.0

The location and old school design

The homeless folk hanging in front of the hotel

July 2026

Patricia

young couple

5.0

New hotel, great location.

It was very noisy, we could hear everything from outside.

July 2026

Vinit

solo traveller

3.0

location was good

Stay was clumsy, property is old and my security deposit has not been refunded yet after a month

July 2026

Virulchanya

solo traveller

10.0

Great location. Lovely and friendly staff who looked after me really well. All facilities were in good working order.

July 2026

Nicholas

solo traveller

9.0

All services

A bigger bed

July 2026

Sanchez

young couple

10.0

Friendly staff

Parking to check in

July 2026

Lydia

young couple

10.0

Staff was very friendly and welcoming.

The only thing I’ll say is that they don’t have a plug near a mirror so it was kind of hard to do my hair with my curling iron

July 2026

Brian

young couple

9.0

Front desk staff are wonder, especially Tai.

No fridge or microwave

July 2026

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