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Pier House

Harbourside Charlestown Road | Newquay, PL25 3NJ, UK
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Highlights
Great for activities
Located in heart of Newquay
Excellent room comfort & quality
Most popular facilities
Coffee shop
Shared lounge/TV area
Free Wi-Fi
Room Service
Pet bowls
Beachfront

Pier House - Newquay

Overlooking Charlestown Harbor, Pier House offers spacious rooms with traditional charm and wonderful views. With free parking and cooked breakfasts, there is also a popular restaurant. The rooms at Pier House feature tea and coffee facilities and a modern private bathroom.

All rooms have a TV and hairdryer, and many have scenic views across St Austell Bay. Free WiFi is also accessible. The Pier House Restaurant serves a modern British menu, featuring locally caught fish and fresh seafood.

The bar offers real ales, and the adjoining Harborside Inn serves traditional pub meals on the ample terrace. Built in 1794, The Pier Hotel is just 10 minutes from the Eden Project. The Carlyon Bay Golf Course is a 5-minute drive away, and Porthpean’s Golf Course and beautiful beach are just over a mile away.

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Rooms Types
Small Double Room room in Pier House
Room Details
Small Double Room
1 Full bed 12mΒ² Type: Double
Internet facilities Shower Bathtub Telephone Wake-up service/Alarm clock Kitchenette Refrigerator DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Toaster Lake view Additional bathroom Fold-up bed Adapted bath Roll-in shower Pool with a view Bottle of water Streaming service (like Netflix) Smoke Alarm Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access Complimentary access to conference room/business areas Access to a private beach Private check-in/out in the executive lounge

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Double Room room in Pier House
Room Details
Double Room
1 Queen bed 12mΒ² Type: Double
Internet facilities Shower Bathtub Telephone Wake-up service/Alarm clock Kitchenette Refrigerator DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Toaster Lake view Additional bathroom Fold-up bed Adapted bath Roll-in shower Pool with a view Bottle of water Streaming service (like Netflix) Smoke Alarm Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access Complimentary access to conference room/business areas Access to a private beach Private check-in/out in the executive lounge

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Superior Room with Sea View room in Pier House
Room Details
Superior Room with Sea View
1 Queen bed 12mΒ² Type: Double
Internet facilities Shower Bathtub Telephone Wake-up service/Alarm clock Kitchenette Spa tub Refrigerator Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Toaster Game console - Xbox 360 Lake view Additional bathroom Upper floors accessible by elevator Fold-up bed Adapted bath Roll-in shower Pool with a view Bottle of water Streaming service (like Netflix) Smoke Alarm Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access Complimentary access to conference room/business areas

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Superior Double Room with Harbour View room in Pier House
Room Details
Superior Double Room with Harbour View
1 Queen bed 12mΒ² Type: Double
Internet facilities Shower Bathtub Telephone Wake-up service/Alarm clock Kitchenette Spa tub Refrigerator DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Sauna Private pool Toaster Game console - Xbox 360 Lake view Additional bathroom Upper floors accessible by elevator Fold-up bed Adapted bath Roll-in shower Pool with a view Bottle of water Streaming service (like Netflix) Smoke Alarm Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Complimentary afternoon snacks and drinks in the executive lounge Free gym access Complimentary access to conference room/business areas

Select dates to see prices

Guest Score and Reviews
9.2 /10

Superb

345 Reviews

Cleanliness
9.9
Facilities
9.3
Location
9.9
Service
8.8

Jonathan

Couple

10.0

Excellent facilities and staff

Nothing

December 2024

Wendy

Couple

10.0

Beautiful hotel and nothing was too much trouble for the staff

The fact I couldn’t buy one of their dry robes!!!

December 2024

Services & Facilities

Most popular facilities
Coffee shop
Shared lounge/TV area
Free Wi-Fi
Room Service
Pet bowls
Beachfront
More Amenities
Accessibility
Audible Alarm
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Wine/champagne
General
Non-smoking Property
Key Access
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Kid-friendly Dining
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Golf Course
Sun Deck
Room Amenities
Room Service
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Outdoor Furniture
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Cashless Payment Available
Invoices
Pet Bowls
Swimming & Soaking
Beachfront
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 10:30

Front Desk Hours: 24/7

Internet

WiFi is available in all areas and is free of charge.

Parking

No parking available.

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.

Pier House FAQs

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All Amenities
Accessibility
Audible Alarm
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Wine/champagne
General
Non-smoking Property
Key Access
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Kid-friendly Dining
Media & Technology
Shared Lounge/TV Area
Free Wi-Fi
Outdoor Recreation
Golf Course
Sun Deck
Room Amenities
Room Service
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Outdoor Furniture
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Cashless Payment Available
Invoices
Pet Bowls
Swimming & Soaking
Beachfront
All Guest Score and Reviews
9.2 /10

Superb

345 Reviews

Cleanliness
9.9
Facilities
9.3
Location
9.9
Service
8.8

Jonathan

Couple

10.0

Excellent facilities and staff

Nothing

December 2024

Wendy

Couple

10.0

Beautiful hotel and nothing was too much trouble for the staff

The fact I couldn’t buy one of their dry robes!!!

December 2024

Matt

Couple

10.0

Fantastic location, with great views, staff were very friendly and accommodating, the food was excellent

There was a large dog in an adjacent room, that kept barking

December 2024

Charlotte

Couple

10.0

Beautiful hotel, our room was one of the nicest we’ve ever stayed in. Lovely food, we ate dinner and breakfast there. 10/10. Right on the harbour. We took our dog and everyone was really dog friendly and he even got his own little welcome bag on arrival. The staff were all so friendly.

January 2025

Mary

Family with young children

9.0

Stunning location; warm, friendly, helpful staff; lovely suite of rooms; tasty breakfast. Will definitely stay again.

It would have been even better had there been a greater choice of vegetarian food, and if food/rooms were less pricey, but - other than that - couldn't fault it. We had a wonderful stay! Thank you.

January 2025

Rosalind

Couple

10.0

The location and so clean and comfortable

Nothing

January 2025

Annette

Couple

10.0

Amazing location, beautifully comfortable beds with lovely linens and towels, staff really make your stay feel like home away from home.

Loved everything!

January 2025

Lisa

Couple

10.0

Breakfast and dinner were very good, staff were more than helpful. The location is amazing.

January 2025

Aidan

Couple

10.0

An excellent weekend stay staff friendly and good at their jobs. Breakfast and evening meal excellent. Whole hotel spotlessly clean

The only thing that could have improved this stay would be more shelf space in bathroom.

January 2025

Valeria

Couple

10.0

Great area, cozy rooms and great breakfast. Staff was really helpful and nice.

For the WiFi I needed to give too many details. I know you can just wrote random names, but still a long page to use it.

January 2025

Noel

Couple

9.0

Very welcoming staff and Manager made us welcome and updated our room. Dinner was good and Breakfast was excellent Would recommend on all counts.

January 2025

Malcolm

Business Traveler

10.0

Spectacular location. Quirky old building right on harbour

January 2025

Justin

Couple

9.0

Everything as been freshly renovated to a high standard every one goes out off there way to help you

Everything you need from a weekend break relaxing good atmosphere and friendly people

February 2025

Lou

Couple

10.0

Spotless hotel decorated to a high standard, friendly staff and lovely breakfast with a fabulous view

February 2025

Michelle

Couple

10.0

Brilliant location, excellent service and friendly staff. Lots to see within close walking proximity.

February 2025

Helen

Couple

9.0

Staff were lovely. Superb breakfast.

Zippo

February 2025

Susanne

Couple

10.0

Location, Style / Design of rooms and restaurant . A beautiful and welcoming hotel with fantastic staff.

We’ve liked everything !

February 2025

Deirdre

Couple

10.0

A wonderful spot and amazing restaurant also with a full GF menu. Staff were so accommodating and we loved our short stay.

February 2025

michael

Couple

9.0

Warm welcome, lovely clean room with great en-suite. Excellent bar and yummy breakfast. Parking at the Rashlie arms.

A bit short on storage in the room, space taken up with fridge and coffee machine.

February 2025

Alan

Couple

9.0

Great location on the seaward side of the harbour. Pier House had a recent refurbishment- all looks new. Our room was well finished and comfortable, clean linen, everything working (doesn’t always happen in hotels). Restaurant was just about fully booked on a cold mid Feb evening - a good sign in low season. Breakfast was very good. Free car park about 100 metres away.

Nothing to dislike

February 2025

James

Couple

10.0

Fantastic Staff

February 2025

Jerad

Couple

8.0

Lovely location, very clean and cosy little cabin.

Very busy bar and restaurant, hard to get seating in the bar. Lot of tables would be reserved instead of 1st come . We were lucky to get a reservation at the restaurant on our 1st night with only one slot remaining which was a lot earlier than we wanted.

February 2025

Mai

Couple

9.0

we liked everything about the hotel: very well decorated (original paintings all around the hotel) and maintained, great food, very friendly staff. the location on an old, historic pier with the sea view was fantastic.

A bit hot for sleeping in the room, even with the radiators turned off, and no temp controls. walls were on the thin side -- we could hear people walking /talking in the corridor and in the rooms next to us. luckily, it was a low season, so, not too many other guests around.

February 2025

Annabel

Couple

9.0

The room was exceptional. View out to sea with binoculars to while away the time, very nicely decorated, the powerful and huge shower, the bed was so comfortable. I found a book I hadn't read for 40 years in the selection in the hallway and read it during my stay. Staff were very friendly and helpful.

Nothing

March 2025

Phil

Couple

9.0

Everything except the room size. Staff excellent, meals good but expensive.

Room size, they called it a cabin but more like rabbit hutch! Very small. Partner had to climb over me to go to bathroom. Also room very hot, window not accessible to open. For what we had for room I thought overpriced.

March 2025

Peter

Couple

10.0

Lovely room, great location, friendly and professional staff.

March 2025

Amanda

Couple

9.0

Well appointed and beautifully finished rooms. Excellent touches throughout. Clearly had significant investment and extensive refurbishment, and it shows. Fantastic waterside location. Staff were all incredibly attentive and friendly.

You get what you paid for, we booked a small room. The room was lovely but it overlooked the roof of the pub.

March 2025

Kim

Couple

10.0

The whole place is lovely as soon as you walk in, rooms are beautiful, clean and everything has been thought of. Dry robes and bags to borrow down to the radio playing relaxing music as you walk in the room. The two free beers in the fridge was a great welcome! Booked a table for dinner and the food was lovely. Again breakfast was stunning. All the staff were friendly. Couldn't fault it. Great weekend away!

Outside harbour noise which isn't the hotel’s fault, wind and rough seas caused a metal pontoon to bang through the night, just take some ear plugs!

March 2025

Susan

Solo Traveler

10.0

The location was fabulous (and Charlestown itself was lush.) Had a room with a sea view and a lovely seating/relaxing area looking out onto it. The bed was very comfy. And the hotel dry robes a great touch. Had dinner there one of the nights and it was lovely. As was breakfast.

Nothing.

March 2025

Caroline

Couple

9.0

Great rooms with a bar/restauarant below. We loved our room upgrade - the Crow's Nest is a fantastic suite! The free Korev local lager is a nice touch, we were very appreciative of that. In terms of location, Charlestown is a lovely little village with plenty of eateries, a pretty little harbour and access to a coastal path that takes you to several beaches.

The only thing stopping me from giving this 10 stars is that the feather pillows are incredibly soft with zero neck support, so I slept poorly. That's just personal preference, of course.

March 2025

Tucker

Couple

8.0

Beautiful location and staff were very friendly

Rooms are compact and little storage option other than hanging rail. No room to put your suitcase anywhere

March 2025

Lee

Business Traveler

8.0

Quality of the food, layout of the bar & restaurant.

All good.

March 2025

Luca &. L.

Couple

10.0

All the Staff were helpful and friendly. Food very good. Location was perfect , close to a very large beach .

N/A

April 2025

Karamjot

Group Traveler

10.0

Lovely hotel with amazing and friendly staff! Everyone was lovely and helped us with any questions we had around the stay as well as how to get to places! The room was gorgeous, cozy and had everything we needed including a big tote bag for days out and huge waterproof coats for morning sunrises and any rain days! Amazing place!

April 2025

Annie

Couple

6.0

Our room was fabulous but there is nowhere comfortable for hotel guests to sit and relax with a drink, there is just a crowded bar with tables and chairs. The one small sofa was always occupied! Breakfast was very hit and miss and I would not pay for breakfast if I were to go there again….we were forgotten on the first morning and when the breakfast eventually came the eggs were very underdone on bread that was most definitely not sourdough with huge pieces of oily sun dried tomato (not a smash as suggested on the menu). The following morning I asked for avocado and scrambled eggs and I received the breakfast I should have had the day before (with poached eggs!!!). This time it was delicious and there was indeed avo and tomato smash. Each morning we had to ask for fruit as the plate was empty and natural yogurt as this had gone too and it was only 9.am! The breakfast staff seemed rather grumpy but the reception staff were extremely friendly.

April 2025

Chris

Couple

8.0

Was in the box room very hot and stuffy for April staff service was excellent made you feel very welcome . Excellent choice of breakfast and great location to sit outside to have a beer or two x

April 2025

Valerie

Business Traveler

10.0

This is a beautiful hotel in stunning surroundings

April 2025

Ray

Couple

10.0

Location and very friendly staff always a pleasure to return to I have used it for many years for work now for myself.

April 2025

Kevin

Couple

5.0

Allocated room 5. Small but well decorated and equipped. However, a small window opened out to the air-conditioning plant for kitchens, which disturbed sleep, leading to a restless night. Room had a fan, which helped. Reported to reception staff the next morning, who were aware of the issue stating it was a regular complaint and had been reported to the owners and they were waiting for a solution.

April 2025

Richard

Solo Traveler

9.0

Breakfast was wonderful, a great selection to serve various tastes

All really good

April 2025

Gillian

Family with young children

8.0

Lovely location, friendly staff

Dinners weren’t exceptional and pricey for selection available compared with other local restaurants

April 2025

Alex

Couple

10.0

Thoroughly enjoyed our stay had no dislikes, staff extremely pleasant, happy and attentive. Room was excellent. Both breakfast and dinner was really good.

April 2025

Hilary

Solo Traveler

8.0

The location was perfect. Lots of outdoor seating.

I thought the restaurant was expensive

April 2025

Melanie

Couple

10.0

Absolutely everything! Perfect location, comfortable and quirky room, fantastic food, friendly and helpful staff and attention to detail.

There is nothing to improve on, we had a wonderful stay!

April 2025

Deborah

Couple

10.0

Outstanding decor and detail unfortunately due to a fire but what has come out of it is amazing job

Only issue was the lightning in our room light sensor took time to turn off and came on one evening a couple of times without any reason one minute dark next minute light on ( not a major problem but could concern others more )

April 2025

John

Couple

8.0

Building works being carried out directly in front of the hotel

April 2025

Adam

Family with young children

9.0

Staff friendly, good location, great breakfast

Shower was too weak and not hot enough

April 2025

Daniel

Couple

9.0

The property had lots of character, the room was lovely and very comfortable. The location was excellent, food was great and staff were very helpful.

Nothing!

April 2025

Paula

Couple

9.0

Location Very pleasant staff Comfortable room

April 2025

Madeleine

Couple

9.0

Attention to detail was lovely. The radio being on in the room when we arrived and the pillow mist were dreamy

Chrome cast didn’t work which caused some frustration

April 2025

Tina

Couple

10.0

Absolutely everything

Nothing at all.

April 2025

Rees

Couple

8.0

Beautiful location, excellent decor, splendid staff

The bed was too soft

April 2025

Gary

Couple

7.0

The location is excellent and there are five or six restaurants or pubs within a 2 minute walk. A decent number of small shops to browse around There is a small beach in Charlestown, plus more within a (hilly) walk along the coastal path. The hotel staff were all very helpful and friendly. Hotel and room all very clean, the room was newly refurbished and the bathroom was excellent.

When we arrived they warned us that the "small double" rooms are quite snug for two people for a longer stay. This is partly because the beds are hemmed in against the wall with another wall at the foot of the bed, so you have to clamber on and off one side. We did find the room to be too small for comfort. Older people would have real problems climbing on and off the bed. If we returned we would book a full size room despite the extra cost. Also our room was only cleaned 2 days out of 4, so we had to go hunting for toilet roll.

April 2025

Kate

Couple

9.0

Great location, lovely pub and staff was amazing

Not much that can think of

April 2025

Linda

Couple

9.0

Lovely, comfortable, location, very inviting.

Can’t think of a thing.

June 2025

Constanza

Couple

9.0

Everything! The room and breakfast was very good. The food as well.

The room was a bit dark.

August 2025

Leslie

Family with young children

10.0

Everything about the pier house hotel just works, the place etc. is excellent.

My wife and I love the pier house hotel, charlestown and cornwall completely.

August 2025

Alejandra

Couple

7.0

It was cozy. Staff amazing. Comfortable bed

It was too hot in the room

August 2025

Mark

Group Traveler

10.0

Food and service was excellent. Kitchen very slow to get meals out.

Long wait for food!

September 2025

joanie

Family with young children

10.0

The staff was absolutely amazing!! They all went above and beyond to make our stay exceptional. The hotel was updated and in excellent condition but it is the staff that makes this property so exceptional. I cannot praise them enough!

Nothing

September 2025

scott

Couple

9.0

breakfast was the best, really good value and excellent choice.

we both had the cooker breakfast which was excellent

October 2025

Louise

Couple

8.0

The location and the room were both lovely

Our room wasn’t cleaned on the Saturday

February 2026

Simon

Family with young children

10.0

Excellent location, friendly staff at check in showing you around each well furnished room to a very high standard, brilliant food for an evening meal with a great variety, good portion size well priced alongside brilliant local beers from St Austell brewery and then finishing off with a top notch breakfast offering, very much so recommended to anyone!!

February 2026

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