Pilgrim Inn

Good value but underperforms Liked: Location was great Disliked: Reception not there at 9:30 pm and no hot water in am.

Beds were adequate and frig/micro wave allowed us to eat breakfast on our own since nothing was incl Liked: The location was good for our destination. The price was reasonable considering it was holiday weekend. Disliked: Never saw a staff person on premises! Only in room coffee offered and for a 2

Pretty bad! Liked: Location convenient to Tanglewood and the price. Disliked: Toilet would not flush and the front desk person was never there during our stay. We never saw a person and could not get help with the toilet when we discovered it was not flushing.

Liked: I have stayed here before and it was fine. It has changed in the past year. The wifi was intermittent at best. The TV didn't work in the room. It was very disappointing. Disliked: The key card for the first room we got didn't work. I asked about the TV and was told there was no remote. The TV

Liked: Location

Don't ask! Liked: Nothing on the website compares with reality. Disliked: Don't ask!

Very nice view of the mountains with a train at night around 630 pm

We couldn’t check in. There were notes on the door. Staffing shortage. They cancelled us the day of Liked: We were literally in route to the Berkshires when I got a call from The Pilgrim Inn canceling our reservations for that night and the same day. Everything else was booked as it was a holiday we

Good value and perfectly pleasant. Liked: Room seemed very clean. Small refrig was helpful. One of two mattresses was too soft - caused back problems. The other mattress (used on second night) was good. Shower water pressure and temperature were good. Condition of the linens was very good. Room was

Liked: Good location, clean room, comfortable bed, reasonable price. Disliked: Interesting that there isn't someone there for check in/ check out. You go into the office and call, and program the key card yourself. Can be a little off putting if you don't expect it but works fine.

The worst I have ever experienced in my 84 years. Discussing!! Liked: 1Nothing!! Disliked: Being clean, having staff,and also an ice machine

Very disappointed with service for the amount of money for the 2 nights!! Liked: It was close to the venue we were going to an event we attended. Disliked: The room was clean but worn the hair dryer that was wall mounted did not work the bed linens were worn, no on- site staffing very little communi

Even though the price was lower than other nearby motels, I would not stay there again. Liked: The room was very clean. Disliked: There was no one at the office, either in the evening or morning and the instructions for getting into the room were not clear. A sign says to call a number. There’s a ph

Quite good location but furniture and beds were 20 years old. Liked: Location and price Disliked: Ancient. Mattresses had to be 20 years old. All around kinda yucky.

Very disappointing!! Liked: Location Disliked: Bedding uncomfortable, only two small pillows for a king bed, mattress awful. AC either too high or no cooling, TV wasn’t working, off the wall. Light switch for bathroom outside of bathroom around a wall. Extremely disappointing.

Pilgrim Inn is clean and connivant to the Mass Pike making a decant night stop Liked: no breakfast service. Ate across the street at the Rose Diner. Disliked: Check in was by cell phone, not in person.

Lovely and cozy Liked: Very clean, loved the room, very spacious Disliked: Wifi signal was terrible Door lining was ripped

Awful experience, just awful Disliked: Had no room for us upon arrival. Booked well and paid in advance and still no room. No one on site to assist. Everything done via telephone with the so called reservation mgr. I've never experienced such a Mickey Mouse" operation. Cancelled my reservation and

Will not go back Liked: There was no breakfast, office was locked most of the time I was there! Customer service was non existing! Had to sign ourselves in, no one at front desk. Trash was never picked up, I made my own bed every morning. On the phone, was told motel was full, but three of us we

Crap noone showed up to check me in Liked: Nothing i showed up already paid no-one was there wait long time had to get another motel Disliked: Everything the worst hotel would not even give it to my worst enemy

Teryble Liked: Very Bad Disliked: Did not return my calls. Stay in a cold outside