433 Clay Street | San Francisco, CALIFORNIA 94111, US
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Highlights
Front desk [24-hour]
Great for activities
Located in heart of San Francisco
Excellent room comfort & quality
Most popular facilities
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Room service available
Room Service
Family Rooms
The Jay Autograph Collection - San Francisco
Centrally located in San Francisco's Financial District and steps away from Chinatown and the Ferry Building, this luxurious hotel offers unrivaled accommodations and state-of-the-art amenities, including a state-of-the-art fitness center. This completely nonsmoking hotel offers spacious guest rooms furnished with 65-inch flat-screen TVs, goose-down duvets and wireless internet access. In addition to stunning views of the city's skyline, The Jay, Autograph Collection offers easy access to some of the area's most popular attractions.
The legendary cable car lines are also easily accessible and provide access to many areas of the city. Fisherman's Wharf is 13 minutes' drive away from The Jay, Autograph Collection, while Chinatown and Union Square are less than 15 minutes' walk away. A number of major corporate offices, including Merrill Lynch, JPMorgan and Wells Fargo can also be found nearby.
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8.9/10
V. good
1986 Reviews
The location was really nice and the view was pretty.
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Select dates to see prices
Premier King Room with Skyline View
1 extra-large double bed
38.37m²
Has window
Type: Double
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Room Description:
The spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a TV. The unit has 1 bed.
Room Details
Jay Signature King Room with City View
1 extra-large double bed
38.37m²
Type: Double
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Select dates to see prices
Jay Signature King Room with City View
1 extra-large double bed
38.37m²
Has window
Type: Double
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Room Description:
The spacious double room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room provides a TV, a wardrobe, a safe deposit box, a carpeted floor as well as city views. The unit offers 1 bed.
Room Details
Jay Residence Suite
1 extra-large double bed
78.97m²
Type: Suite
Internet facilities
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Bidet
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Select dates to see prices
Jay Residence Suite
1 extra-large double bed
78.97m²
Has window
Type: Suite
Room all facilities
Internet facilities
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Bidet
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Room Description:
This spacious suite comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 1 bed.
Jay Signature Queen with 2 Queen Beds
2 large double beds
38.37m²
Type: Quadruple
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Select dates to see prices
Jay Signature Queen with 2 Queen Beds
2 large double beds
38.37m²
Has window
Type: Quadruple
Room all facilities
Internet facilities
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Hot tub
Kitchenette
Spa tub
Shared bathroom
Free toiletries
DVD player
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Sauna
Private pool
Stovetop
Toaster
Game console - PS3
Game console - Nintendo Wii
Additional bathroom
Books, DVDs or music for children
Baby safety gates
Adapted bath
Bottle of water
Fire extinguisher
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Room Description:
Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room features a flat-screen TV, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.
Guest Score and Reviews
8.9/10
V. good
1986 Reviews
Cleanliness
8.8
Facilities
8.7
Location
8.3
Service
9.1
Maggie
Couple
8.0
The location was really nice and the view was pretty.
The view of the bay was blocked by other buildings. The ac in the room didn’t go below 65 and couldn’t make it less than 70. Water pressure was really bad and it took forever for hot water
October 2024
Kate
family with young children
10.0
Great room with view of water, bridge, comfortable couch, lovely lighting, water refills, great bed.
price
October 2024
Services & Facilities
Most popular facilities
24-Hour Front Desk
Pets allowed (charges may apply)
Air conditioning in public area
Room service available
Room Service
Family Rooms
On-site parking
More Amenities
Accessibility
Facilities For Disabled Guests Available
Activities & Things to do
Entertainment Services
Fitness Activities
Fitness Center
Food & Drinks
Bar
Restaurant(s)
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Pets Allowed (charges May Apply)
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Contactless Check-in/out
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
Filipino
English
Chinese [Mandarin]
Spanish
Media & Technology
Internet Access (charges May Apply)
Wi-Fi Available In Public Areas (charges May Apply)
Outdoor Recreation
Golf Course
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Family Rooms
Allergy-free Rooms Available
Security
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Invoices
ATM Or Cash Withdraw On Site
Laundry Services
Transportation
Valet Parking (charges May Apply)
On-site Parking
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 16:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and costs USD 16.95 per 24 hours.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 85.50 per day.
Pets
Pets are allowed. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 17 years old and over stay for US$25 per person per night when using an available extra bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Property Surroundings
433 Clay Street | San Francisco, CALIFORNIA 94111, US
Check-in begins at 16:00 and check-out can be done until 11:00.
Interesting place to explore in close proximity to the Hotel are Maritime Plaza, Stovepipe Wells Village, Bank of California, Financial District, Transamerica Pyramid, Pacific Heritage Museum of San Francisco, Wells Fargo History Museum, Pacific Heritage Museum, Embarcadero, Embarcadero Plaza and others.
Hand Sanitizer In Guest Accommodation And Key Areas
Staff Trained In Safety Protocol
Languages spoken
Filipino
English
Chinese [Mandarin]
Spanish
Media & Technology
Internet Access (charges May Apply)
Wi-Fi Available In Public Areas (charges May Apply)
Outdoor Recreation
Golf Course
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Smoke Alarms
Fire Extinguishers
Ironing Amenities
Family Rooms
Allergy-free Rooms Available
Security
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Daily Housekeeping
Cashless Payment Available
Concierge Services
Invoices
ATM Or Cash Withdraw On Site
Laundry Services
Transportation
Valet Parking (charges May Apply)
On-site Parking
Health Services
First Aid Kit Available
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.9/10
V. good
1986 Reviews
Cleanliness
8.8
Facilities
8.7
Location
8.3
Service
9.1
Maggie
Couple
8.0
The location was really nice and the view was pretty.
The view of the bay was blocked by other buildings. The ac in the room didn’t go below 65 and couldn’t make it less than 70. Water pressure was really bad and it took forever for hot water
October 2024
Kate
family with young children
10.0
Great room with view of water, bridge, comfortable couch, lovely lighting, water refills, great bed.
price
October 2024
Kate A.
Family with young children
10.0
Great room with view of water, bridge, comfortable couch, lovely lighting, water refills, great bed.
price
October 2024
Julien
Family with young children
10.0
amazing place, brand new hotel, very clean and design style. Very practical to arrive by car, well situated in SFO.
nothing
October 2024
Erina
Family with young children
10.0
Aesthetically pleasing! Gorgeous decor, soaps smelled heavenly. Valet parking was convenient. Early checkin request was granted.
One elevator was wonky but staff was great!
November 2024
ZA
Couple
10.0
Fantastic room, generous in size, top quality furnishings and amenities. Definitely worthy of a 5* rating. Good location, with some nice breakfast options in vicinity. Great value for money.
Nothing
November 2024
Gonzalo
Couple
9.0
Location
Staff
Room design
Amenities
Gym
Shower water pressure was too weak
November 2024
Olena
Solo Traveler
10.0
Everything- amazing hotel! View is stunning! Deserves 5*!
Everything was perfect!
November 2024
Navarro
Couple
10.0
From the moment you step inside, the experience feels magical. I was warmly greeted by the doormen, and the staff was exceptionally friendly. The check-in process was quick and seamless. The room was absolutely stunning—just like the pictures—and I was pleasantly surprised by the well-stocked minibar and in-room snacks. The restaurant and bar were incredibly high-end and classy, with strong, expertly crafted drinks and delicious food. It’s the perfect getaway for a fancy and romantic time with your partner. I will definitely be staying here again!
While I understand that fancy restaurants and bars typically don’t have TVs, as a sports fan, I would have appreciated at least one screen at the bar. It was a Friday night with the Warriors playing and a fight on as well, and it would have been great to catch some of the action while enjoying the excellent atmosphere.
November 2024
Yael
Solo Traveler
10.0
Beautiful room design and a perfect view of San Francisco and the water
December 2024
Liridon
young couple
8.0
The hotel was in a great location, clean and comfortable. However, because of the staff, I will never return to this hotel.
The staff members were not coordinating well with each other. I was charged for an umbrella, with the claim that I had not returned it, which is completely false. Upon my arrival at the front door, I was instructed to return the umbrella. I even emailed them to explain that we returned it every day, but they have not responded to my emails.
The staff was indifferent, and I didn’t feel welcomed, possibly because it was the end of the year.
January 2025
Liridon I.
Couple
8.0
The hotel was in a great location, clean and comfortable. However, because of the staff, I will never return to this hotel.
The staff members were not coordinating well with each other. I was charged for an umbrella, with the claim that I had not returned it, which is completely false. Upon my arrival at the front door, I was instructed to return the umbrella. I even emailed them to explain that we returned it every day, but they have not responded to my emails.
The staff was indifferent, and I didn’t feel welcomed, possibly because it was the end of the year.
January 2025
Angela
Couple
10.0
Great quite position but walking distance to the main attractions. Amazing rooms and beds.
Nothing qat all
January 2025
Maree
Solo Traveler
3.0
It’s located in a relatively safe area.
The beds seemed were messy when I entered the room. Pillows on the ground. The tea and coffee station hadn’t been replaced either
January 2025
Vanessa
Family with young children
10.0
The rooms were lovely and one had a great view of the harbour.
February 2025
Abdulaziz
with friends
10.0
I had an exceptional stay at this luxury hotel. The ambiance exudes elegance and comfort, creating a truly relaxing experience from the moment you arrive. The rooms are impeccably designed, spacious, and thoughtfully appointed to ensure maximum comfort. The service throughout the property was consistently attentive and professional, reflecting a high standard of hospitality. I highly recommend this hotel to anyone seeking a refined and memorable stay.
May 2025
Lo
Solo Traveler
10.0
The room was huge !!! And the property was so clean !
May 2025
Evans
young couple
10.0
Everything, from checking to departure.
Security over who can access floors above reception should be instigated. A room key pass to activate lifts is probably the simplest. Otherwise no complaints.
May 2025
Aizad
young couple
4.0
Newly refurbished
Water has zero pressure. And that sucks.
Breakfast was solid as all inclusive but wasn’t.
June 2025
Ricardo
young couple
10.0
Once you walk in let your dream getaway begin!
Nothing that I didn’t like.
August 2025
Gareth
young couple
7.0
Comfortable room, nice views of the bay. Clean, modern hotel.
We were charged for an item from the mini bar. As we did not use the mini bar, I have dropped two emails to The Jay to ask for clarification and, if an error has been made, that they correct it. Whilst a small amount of money, my impression of their service is heading south given it has been a number of weeks since my initial correspondence, Disappointing and is rapidly souring my experience!
November 2025
Yashar
Solo Traveler
2.0
The staff at the main entrance are extremely rude since we arrived he was making a problem with taking our car , not welcoming at all . and the reception only had one person working who spent over an hour on the phone helping with a booking while guests were waiting. The luggage helper was also very rude, chasing me for a tip and sarcastically shouting “Appreciate it!” — nowadays, who even carries cash for tips?
The shower was honestly the worst I’ve ever experienced — absolutely zero water pressure. Overall, a terrible experience. I would never go back to this place.
Rooms were ok. Whereas the pillows to hard and thick
November 2025
Emily
Group Traveler
8.0
Great location. Walking distance to public transit and many restaurants and coffee shops. We chose this hotel due to the proximity to Punchline comedy club.
Everything in the hotel looked very high-end and luxury. The elevators are spacious, quiet, and very fast. They have water filter stations on every floor to refill water bottles for free. Staff is friendly and helpful. The room was very clean and stocked.
The beds were extremely firm, borderline uncomfortable. Pillows were either too firm or too soft. Water pressure in the shower was low.
There are lights along the base of the beds that light up when you walk past—helpful in the middle of the night, except the ones on the bed across from me came on multiple times (perhaps the blanket triggered it somehow?) and woke me up.
November 2025
Alan
Couple
7.0
Location. Room was nice with a view. Good lounge.
Television didn’t work. Would go on then shutdown when trying to make a TV selection. Shower wash, shampoo accessories in shower were difficult to extract product sticking dispensers.
December 2025
Anhelina
young couple
1.0
The location was convenient, and the room was clean.
Unfortunately, this was a very disappointing stay.
The hotel does not match how it presents itself. Some staff members were aggressive and clearly annoyed when we asked for help with an issue. Instead of trying to resolve the problem, they showed open dissatisfaction.
This is the first time I am leaving such a negative review. I travel a lot, and even hotels with fewer stars have provided a much better experience.
The location is good and the room was clean, but overall comfort and service were far below expectations.
January 2026
Sierra
Couple
10.0
The staff were so friendly and helpful. Needed maintenance in our room and they came and solved the issue within minutes. The food from the restaurant was amazing. Everything was so clean and well kept. Definitely will be staying again.
January 2026
Ryan
family with young children
8.0
Great rooms: sizable and modern. Convenient location
January 2026
Evan
Couple
8.0
The view, the room looked nice .
The bathroom had a weird clicking noise that happen periodically. The bed wasn’t up to par with Marriott locations i’ve stayed at.
January 2026
Nataliia
Couple
5.0
It is well located. Period.
Very disappointing stay, not worthy of a 4-star hotel.
1. The staff was rude and unwelcoming. There was no help and no attempt to apologize for the poor service.
2. Our room had a broken handle in the restroom. This is absolutely unacceptable for a 4-star hotel. At the very least, an apology would have been appropriate - but I didn’t receive a single word (I would have even expected a small gesture, like a treat in a room).
3. I paid extra for a room with a “view.” See the attached picture: this does not look like a skyline view to me. When I mentioned this at reception, they only nodded. No apology, no refund, no offer to change the room.
4. There is no soundproofing. I could literally hear every word from the neighboring room at night.
5. The towels are extremely small, so tiny that even a baby could barely be wrapped in them.
6. The water pressure is very low.
7. Housekeeping was poor: they didn’t even make the bed.
8. Even bottled water is charged.
January 2026
Katie
young couple
10.0
Insane hotel. The room was clean, cozy and spacious. Did not want to leave. The bed was super comfy and the pillows were amazing. The hotel was in a good location and the staff were really lovely. If I ever go back to San Fran I would 100% stay here again!
N/A
January 2026
Brigitte
Solo Traveler
10.0
Location; cleanliness; spacious and comfortable rooms; nice amenities
February 2026
Rebecca
group
10.0
Nice neighborhood, great staff, beautifully appointed room
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