Grand Hotel Bansko - Fitness & SPA is a 5-star hotel complex in Bansko, located at the foot of the beautiful Pirin Mountains and a 5-minute drive away from the ski elevator. Shuttle service to the ski slopes is also available and is free of charge. Grand Hotel Bansko - Fitness & SPA includes a lobby bar and a casino with roulette table and various game machines.
The awarded spa center features massage rooms, 4 different saunas, a sun bed, a hot tub, a spa bath, a Turkish bath, and a relaxation room. A wide variety of healthy and relaxing treatments are also offered. There is also a variety of indoor and outdoor pools, as well as children's outdoor and indoor pool.
For young guests, the hotel offers a large playground with professional animators and a gaming club. The on-site fitness center features state-of-the-art gym equipment. The property features a restaurant, which serves a wide variety of tasty local and international food.
Guests can also buy ski passes at the hotel and free transfer to the ski slopes. The Grand Hotel Bansko - Fitness & SPA complex offers a great variety of services, including transfers to the ski center of Bansko and the village of Dobrinishte, ski rental, ski instructors and mountain guides. Traditional celebrations, competitions and exhibitions, as well as folklore music and dancing, will keep you entertained.
The hotel has an electric charging station for electric cars. License Number(s): УИК: Б3-Ж44-АН7-Б1.
Show More
7.8/10
Good
323 Reviews
breakfast- not bad
Show All Reviews
Good to know
Check-in
from 15:00
Check-out
until 15:00
Pets Policy
Pets are allowed
Getting around
Rooms Types
Room Details
Deluxe Double Room
1 King bed
40m²
Type: Double
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Sauna
Private pool
Toaster
iPad
Game console - Xbox 360
Game console - PS3
Lake view
Additional bathroom
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Private check-in/out in the executive lounge
Hand sanitizer
Select dates to see prices
Deluxe Double Room
1 King bed
40m²
Has window
Type: Double
Room all facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Sauna
Private pool
Toaster
iPad
Game console - Xbox 360
Game console - PS3
Lake view
Additional bathroom
Adapted bath
Roll-in shower
Infinity Pool
Shallow end
Bottle of water
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Private check-in/out in the executive lounge
Hand sanitizer
Room Description:
Equipped with a flat-screen cable TV, minibar and air conditioning.
Room Details
1-Bedroom Apartment (2 adults)
1 King bed
60m²
Type: Apartment
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Balcony
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Sauna
Private pool
Wardrobe or closet
Toaster
Bidet
iPad
Game console - Xbox 360
Game console - PS3
Ocean view
Lake view
Additional bathroom
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Private check-in/out in the executive lounge
Hand sanitizer
Select dates to see prices
1-Bedroom Apartment (2 adults)
1 King bed
60m²
Has window
Type: Apartment
Room all facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Balcony
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Sauna
Private pool
Wardrobe or closet
Toaster
Bidet
iPad
Game console - Xbox 360
Game console - PS3
Ocean view
Lake view
Additional bathroom
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Private check-in/out in the executive lounge
Hand sanitizer
Room Description:
It is ideal for 2 adults and 2 children.
Room Details
2-Bedroom Apartment
1 King bed,1 King bed
90m²
Type: Apartment
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Balcony
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Sauna
Private pool
Wardrobe or closet
Toaster
Bidet
iPad
Game console - Xbox 360
Game console - PS3
Ocean view
Lake view
Additional bathroom
Child safety socket covers
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Private check-in/out in the executive lounge
Hand sanitizer
Select dates to see prices
2-Bedroom Apartment
1 King bed,1 King bed
90m²
Has window
Type: Apartment
Room all facilities
Shower
Bathtub
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Balcony
Spa tub
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Walk-in closet
Shared toilet
Satellite channels
Sauna
Private pool
Wardrobe or closet
Toaster
Bidet
iPad
Game console - Xbox 360
Game console - PS3
Ocean view
Lake view
Additional bathroom
Child safety socket covers
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Game console - Xbox One
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Access to private pool
Private check-in/out in the executive lounge
Hand sanitizer
Room Description:
It is ideal for 4 adults and 2 children.
Room Details
One-Bedroom Apartment - Penthouse
1 Queen bed
200m²
Type: Apartment
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Iron
Balcony
Suit press
Spa tub
Radio
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Heating
Walk-in closet
Shared toilet
Satellite channels
Kitchen
Sauna
Private pool
Dryer
Toaster
Bidet
iPad
Game console
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Ocean view
Lake view
Additional bathroom
Semi-detached
Fold-up bed
Toilet with grab rails
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Hand sanitizer
Select dates to see prices
One-Bedroom Apartment - Penthouse
1 Queen bed
200m²
Has window
Type: Apartment
Room all facilities
Shower
Bathtub
Safe
Pay-per-view channels
Telephone
Fax
Hairdryer
Wake-up service/Alarm clock
Iron
Balcony
Suit press
Spa tub
Radio
Refrigerator
Shared bathroom
Free toiletries
DVD player
Toilet
Microwave
Extra long beds (> 6.5 ft)
Heating
Walk-in closet
Shared toilet
Satellite channels
Kitchen
Sauna
Private pool
Dryer
Toaster
Bidet
iPad
Game console
Game console - Xbox 360
Game console - PS2
Game console - PS3
Game console - Nintendo Wii
Ocean view
Lake view
Additional bathroom
Semi-detached
Fold-up bed
Toilet with grab rails
Adapted bath
Roll-in shower
Walk-in shower
Infinity Pool
Shallow end
Bottle of water
Smartphone
Streaming service (like Netflix)
Smoke Alarm
Fire extinguisher
Privacy curtain
Open-air bath
Tatami (traditional Japanese flooring)
Carbon monoxide detector
Carbon monoxide sources
Complimentary afternoon snacks and drinks in the executive lounge
Free spa access
Free gym access
Complimentary access to conference room/business areas
Access to private pool
Hand sanitizer
Room Description:
This apartment is set on the last floor and offers mountain view. It has a seating area and a bedroom, a flat-screen TV and a bath.
Guest Score and Reviews
7.8/10
Good
323 Reviews
Cleanliness
8.2
Facilities
8.4
Location
8.0
Service
7.3
Gyuldzhan
Couple
3.0
breakfast- not bad
spa- very interesting good amenities, but definitely very badly planned out, almost no pool- so small
you can hear the kids screaming from everywhere, literally zero peace of mind due to again poor planning of the space. the massage was SO weird- they constantly try to talk to you and the music is so not suitable for a massage- opera!...
rooms- dreadful- all the furnitures are so old including the A/C, the beds are so uncomfortable.
despite us choosing a non-smoking room the room smelled like cigarettes so bad and the furnitures color was so paled and felt so dirty that we never even sat on the couch. this is minor but so annoying- the bin in the toilet was so low quality every time I stepped on it to open the lid, it just rolled over the foot and fell on the floor.
April 2024
Tatiana
Family with young children
5.0
We really liked the food. There was a great variety in the bouffe. The SPA, was also excellent. The same quality we have come to expect every time.
After visiting this hotel many times with no problems (almost 25 times!) to our surprise, this time, when we arrived our room was cold. We called the reception about the heating system and they told us to try a setting for the thermostat. After 15 mins the room was getting colder and we called again. A staff member came up but the problem remained. The third time we called the reception we requested a room changed, but it was denied. Instead, they gave us a heating element for the night... We were really disappointed with the staff this time.
April 2024
Services & Facilities
Most popular facilities
Coffee shop
Pets Allowed
24-Hour Front Desk
Pets allowed (charges may apply)
Free Wi-Fi
Room service available
Room Service
Air Conditioning
Family Rooms
More Amenities
Accessibility
Facilities For Disabled Guests Available
Activities & Things to do
Game Room
Entertainment Services
Live Entertainment
Casino
Board Games/puzzles
Fitness Activities
Fitness Center
Aerobics
Fitness Classes
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Restaurant (special Diets Available)
Packed Lunches
Snack Bar
Themed Dinner Nights
Poolside Bar
Wine/champagne
Fruits
Vending Machine
General
Pets Allowed
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Electronic Room Key
Private Check-in/check-out
Pets Allowed (charges May Apply)
Non-Smoking Rooms Available
Sanitation Procedures
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Babysitting/Child Services
Kid-friendly Dining
Kids Club
Indoor Play Area
Kids' Pool
Media & Technology
Free Wi-Fi
Outdoor Recreation
Skiing
Horseback Riding
Fishing
Hiking
Ski Storage
Ski School
Bike Tours
Ski Pass Vendor
Ski Equipment Rentals
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Concierge Services
Massage Services
Designated Smoking Area
Invoices
Spa Services
ATM Or Cash Withdraw On Site
Pet Basket
Pet Bowls
Laundry Services
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Heated Pool
Hot Tub/Whirlpool
Indoor Pool
Outdoor Pool
Spa/sauna
Transportation
Free Parking
On-site Parking
Off-Site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in:after 15:00
Check-out:before 11:00
Front Desk Hours: 24/7
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
Pets
Pets are allowed. Charges may be applicable.
Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Property Surroundings
5 Glazne Str. | Bansko, 2770, BG
Grand Hotel Bansko - Fitness & SPA FAQs
Check-in begins at 15:00 and check-out can be done until 11:00.
The Hotel offers Outdoor pool, Free Parking, On-site parking.
Yes, Free Parking facility available on-site.
Yes, guests have enjoy Outdoor pool .
Yes, Pets Allowed, , but it's always best to call ahead to confirm.
Yes, hotel offers Business Center, Meeting/Banquet Facilities, Fax/photocopying.
Staff Follow All Safety Protocols As Directed By Local Authorities
Free Face Masks
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
Kid Friendly
Babysitting/Child Services
Kid-friendly Dining
Kids Club
Indoor Play Area
Kids' Pool
Media & Technology
Free Wi-Fi
Outdoor Recreation
Skiing
Horseback Riding
Fishing
Hiking
Ski Storage
Ski School
Bike Tours
Ski Pass Vendor
Ski Equipment Rentals
Room Amenities
Room Service Available
Room Service
Safety Deposit Box
Air Conditioning
Heating
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Ironing Amenities
Outdoor Furniture
Family Rooms
Security
CCTV Security In Common Areas
24-hour Security
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Concierge Services
Massage Services
Designated Smoking Area
Invoices
Spa Services
ATM Or Cash Withdraw On Site
Pet Basket
Pet Bowls
Laundry Services
Convenience Store
Tour Services
Swimming & Soaking
Sun Loungers Or Beach Chairs
Swimming Pool
Heated Pool
Hot Tub/Whirlpool
Indoor Pool
Outdoor Pool
Spa/sauna
Transportation
Free Parking
On-site Parking
Off-Site Parking
Health Services
Process In Place To Check Health Of Guests
First Aid Kit Available
Business facilities
Business Center
Meeting/Banquet Facilities
Fax/photocopying
All Guest Score and Reviews
7.8/10
Good
323 Reviews
Cleanliness
8.2
Facilities
8.4
Location
8.0
Service
7.3
Gyuldzhan
Couple
3.0
breakfast- not bad
spa- very interesting good amenities, but definitely very badly planned out, almost no pool- so small
you can hear the kids screaming from everywhere, literally zero peace of mind due to again poor planning of the space. the massage was SO weird- they constantly try to talk to you and the music is so not suitable for a massage- opera!...
rooms- dreadful- all the furnitures are so old including the A/C, the beds are so uncomfortable.
despite us choosing a non-smoking room the room smelled like cigarettes so bad and the furnitures color was so paled and felt so dirty that we never even sat on the couch. this is minor but so annoying- the bin in the toilet was so low quality every time I stepped on it to open the lid, it just rolled over the foot and fell on the floor.
April 2024
Tatiana
Family with young children
5.0
We really liked the food. There was a great variety in the bouffe. The SPA, was also excellent. The same quality we have come to expect every time.
After visiting this hotel many times with no problems (almost 25 times!) to our surprise, this time, when we arrived our room was cold. We called the reception about the heating system and they told us to try a setting for the thermostat. After 15 mins the room was getting colder and we called again. A staff member came up but the problem remained. The third time we called the reception we requested a room changed, but it was denied. Instead, they gave us a heating element for the night... We were really disappointed with the staff this time.
April 2024
Georgiev
Couple
7.0
Food and spa are great
I didn't like the location.
April 2024
Michael
Couple
10.0
Plenty of very high quality spa facilities, excellent breakfast, central location, clean rooms....
June 2024
OLENA
Group Traveler
9.0
Nice and wide. Good location, good food in the restaurant.
July 2024
Gergana
Group Traveler
10.0
Restaurant was excellent, there was variety of delicious food.
The bathroom .
August 2024
Kostic
Family with young children
7.0
Spa
Brekfast
Location
Parking
Room furnishing
4 star hotel - no table and chairs on the terase
Outdoor swiming pool acros the main street
View from the room
August 2024
Ira
Family with young children
9.0
The hotel is good.
Very small indoor pool, definitely not enough space for everyone. The hotel is big and requires bigger pool.
August 2024
Olga
Family with young children
6.0
SPA facilities were decent
Small room with bad smell, small bathroom, uncomfortable bed, breakfast, cigarette smell everywhere and all day long. Light projector at the balcony directed straight into the window.
In some sections the lift placed at the first floor,meaning there are stairs that you supposed to climb with the luggage until you reach the lift. There was a staff member who helped me with the luggage without my permission and waited for a compensation after that. That was not a pleasant feeling.
August 2024
Nikolina
Couple
10.0
Amazing breakfast, everything available for every taste.
Very nice SPA center, good fitness.
The parking is a bit smaller, this it is harder to find parking spots, but even though we managed to park every night.
The SPA center tends to get a bit crowded, especially the pool.
September 2024
Peter
Solo Traveler
8.0
Easy to find from station
Evening meal was a buffet
September 2024
Bozanic
Business Traveler
8.0
Very clean facility with super breakfast. Visit to new and modern Spa in Banja was best part of stay.
Furniture in the room
September 2024
Nikola
Family with young children
8.0
Everything was excellent.
The only thing I didn't like was the coffee and drinks, which may get better.
October 2024
Asya
Couple
8.0
Great breakfast and dinner, big and comfortable rooms. Spa facilities were also good.
The water in the jacuzzi and the swimming pool was a bit cold.
October 2024
Desislava
Couple
10.0
It was clean and room was spacious and cozy.
The spa was excellent with variety of relaxation activities. The food in the restaurant was delicious and the staff were friendly.
October 2024
Ralitsa
Couple
10.0
We loved everything! There has been food everywhere, we had access to spa, indoor and outdoor pools, not only in our hotel, but in a different one as well! Everything was even better than expected, thank you!
All was good.
November 2024
Dimitrov
Family with young children
10.0
Everything was perfect
December 2024
EnaTox
Family with young children
10.0
Everything inspite of...read below
First:Spa centar disappointed me this time..no actual fireplace where the rest area is ..now they put smth that looks like flames but no heat radiation..very disappoing...no relax music in laconium..double disappointment..
Spa center actually got some cheap vibe
Second: The lightning in the room and uts bathroom was very dim that made the dark furnish of the room very creepy...I don't know why is this but I need the spark and level hotel had long years back...❤️
January 2025
Renata
Family with young children
8.0
The all-inclusive food was very tasty and varied. The spa was spacious enough, so it was never too crowded.
The lounge bar was very cosy with a nice fireplace and live small concerts every other day.
The steam bath had some mould.
There were some cockroaches in the room.
The all-inclusive free drinks from the juice dispenser and the draft beer were very diluted.
January 2025
Ymeri
Group Traveler
6.0
The room was quite big and clean
-There were variety of food options but lack of taste.
-The pool was very small (could fit 5-7 people) compared to the amount of people that were there.
-The wiffi in the room does not work at all.
January 2025
Dumitru
Group Traveler
1.0
Nothing at all
They treat as very bad , they refused to give us the room we reserved, personal very bad bihaved, they ruined our New Year Eve, not clean at all , spa not clean , food not good , racist personal .
The worst place and experience ever and by the way it was not economic at all .
Please don’t do the same mistake
January 2025
Ismail
Group Traveler
10.0
The breakfast
Masseur options could be better
January 2025
Soter
Couple
5.0
The spa was excellent, even though a separate children area would be advisable. Children in the sauna and screaming around the jacuzzi are not ideal for relaxing
The main problem was that both breakfast and buffet dinner were subpar. The coffee in the breakfast buffet was terrible. The free parking should have been cleared of snow asap, not after 2-3 days.
January 2025
Eftim
Family with young children
10.0
Im staying in the same hotel for the last 8 years
I’m not sure if it’s easy to travel from my country, but one thing I really don’t like is the rude attitude of some of the room cleaners. Additionally, the food seems to get worse with each passing year.
January 2025
Dorita
Couple
10.0
The spa and facilities were fantastic, the room was clean and spacious, and we appreciated the complimentary room upgrade.
Everything met our expectations, and the staff was very attentive and friendly.
January 2025
Panos
Family with young children
6.0
Large Family Room
Questionable Cleanliness, Very tired soft furnishings, Carpet, Curtains and Linen. Poorly finished room with weathed outfitting, not in line with Current 4-star standards
January 2025
Borg
Couple
6.0
Facilities top, the spa is amazing
1. Staff are unresponsive and not helpful - not very friendly
2. Most of the food items at bfast and dinner werent warm enough
3. Housekeeping in room not done properly, no water refill done, no bath mat since open shower
February 2025
Zhivko
Family with young children
9.0
Everything was excellent not only the food as usual , cuz I’ve been engaged more than 8 years as your guest
Probably the shuttle could be a bit often an breakfast may be prepared at 7 am let say
February 2025
Johao
Solo Traveler
10.0
Great spa experience, the hotel was well maintained. The breakfast had a great variety of continental food. Big rooms with nice views.
February 2025
Martin
Family with young children
10.0
The breakfast and dinner were delicious! Variety of options to choose from.
WiFi in the room was weak.
February 2025
Zeka
Family with young children
10.0
Location , excellent food
Nothing
February 2025
Ylli
Family with young children
10.0
The spa and food were amazing! This hotel is worth visiting for its spa. Plus, it offers free parking.
Minor issues:
- The air conditioner was old and made noise; however, the staff provided us with a small heater, which was okay.
-The bed (mattress) might have needed to be more comfortable.
-Also, the internet was not always strong and occasionally had some issues.
February 2025
Nebojša
Family with young children
8.0
The hotel has all the necessary amenities, an excellent wellness center,great pool, and a good, plentiful breakfast, although it is the same every day. Free parking is available. The beds are very comfortable. There is also a room for card games and socializing.
It is not baby stroller-friendly, as there are stairs everywhere.
The staff is unfriendly, and apart from the receptionist, almost no one understands English. Roman, who works at the bar, is a very rude person.
Since most guests come for skiing, they should have more frequent shuttle buses because the van that runs every hour is not enough—it gets too crowded.
February 2025
Andrew
Family with young children
6.0
Facilities Excellent, the spa and gym are superb.
The staff. Absolutely horrendous.
February 2025
Madalina
Family with young children
5.0
The hotel does not look as the booking pictures at all. Every single thing în the room was old and crapy quality and most were broken (closet Doors, mirror, bathroom accessories, flooring, kitchen cabinet Doors, etc). There was a sense of tidyness because they cleaned our rooms daily, but I feel things were rotten underneath as we noticed several cockroaches around the rooms, bathroom and even în the fridge. The sauna was spotless though, and looked amazing. Food was not amazing quality, our daughter had some pasta one night that literaly tasted like puke, but other than that, the everything tasted like everything. Overall, aside from the SPA, everything sucked big time.
March 2025
Juliana
Family with young children
2.0
The spa is really nice
The real deluxe room is nice
We had high expectations given the amount of money we paid for our stay. And we had a bad experience with this hotel. We paid full price for a deluxe room and received a lower-end room! The hotel verbally agreed with booking.com to give us a voucher for one free night, but they haven't emailed us anything despite our numerous attempts to contact them for 2 months. Very disappointed with this hotel; the service is disappointing. I do not recommend this hotel.
Edit: the hotel replied to my review in a very formal way. However they still haven't contacted me to honor their promise of a voucher as compensation. Very disappointing customer service, not worthy of a 4-star hotel, they don't keep their word...
April 2025
Sonia
Solo Traveler
8.0
The giant spa area with circuit of many saunas, Hammam, Steam bath, warm pool with jet strong yet, jacuzzi. Very clean , always someone dry the floor.
The 503 room very big and quiet at the last flirt 4 th.
The buffet is just amazing , so many many options. But I bring my sourdough bread .
The wifi is so crazy, have yo Connect again every time you stop looking the phone or tablet.
Don’t have Smart tv with Netflix and prime.
Have yo clean better the room . If I eat pop corn have to take off from the floor with vacuum.
Don’t have to change towels and wardrobe every day , you should put a sign when guests want to wash put on the floor.
July 2025
Georgi
Couple
4.0
The SPA center and the food.
Service was very, very, very poor, the staff was mostly tense/curt/laconic. Facilities (except the new SPA) getting old and shabby. The music at the longe-bar too long and totally not matching the style of the venue, bar-tenders poot skills (couldn't make basic cocktails). no menu. Paid parking. The air-conditioner required a degree to turn on. Basically poor experience, expect the SPA and the food.
December 2025
Yasen
Couple
2.0
There are only two things we appreciated about this hotel. The breakfast was nice and diverse. The SPA center is new and well-designed. That’s it.
Only a very small portion of the hotel has been renovated, yet the prices charged for the old rooms create a clear expectation of a comfortable, well-maintained stay. Unfortunately, that expectation is completely misleading. The condition of the older rooms falls far below what the price suggests, making the overall experience deeply disappointing.
It is absolutely unacceptable that in a hotel where a night costs 250-300eur, you find a cockroach in your room. It is even more unacceptable that the cleaning staff leave their cleaning products behind in the room and that half of the personnel cannot communicate properly in either Bulgarian or English. The entire experience was absurd and far below what anyone would reasonably expect at this price level.
All of this was reported to the hotel manager. She apologized and deducted one of the two massages from our final bill. While this gesture was noted, I honestly expected that, given the circumstances, we should have been compensated much better. Still, some form of acknowledgment was made. We had also forgotten a small piece of jewelry in one of the bathrobes, which was found by the staff and returned to us the next day — and for that, we are grateful.
Despite this, the disappointment remains. For this price, such a level of hygiene, organization, and overall service is simply unacceptable.
February 2026
Risina
Couple
8.0
The hotel facilities were great, the rooms were big, clean, and comfortable. The spa was truly amazing it had everything it was very relaxing and beautiful. The food was nice there were a lot of choices however most of the time it was cold.
The staff was rude, I asked for early check in and they couldn't even respond. They failed to tell us about parking and we got a ticket on our stay there from the police. Next they made us pay for parking on certain areas at the check out on which we were not informed at all.
Sign in to access exclusive deals and manage your bookings
Check your email
We've sent password reset instructions to
Check your email
Check your email! We sent a magic login link to your inbox. The link will expire in 30 minutes. If you don't see it, please check your spam/junk folder.
Manage Bookings
To view or cancel your reservation, we need the following information from you.
