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JW Marriott Houston by The Galleria

5150 Westheimer Road | Houston, TEXAS 77056, US
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JW Marriott Houston by The Galleria - image 1
Highlights
Front desk [24-hour]
Great for activities
Located in heart of Houston
Excellent room comfort & quality
Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi

JW Marriott Houston by The Galleria - Houston

Located one block from The Galleria shopping area, JW Marriott Houston by the Galleria features a large outdoor pool area and 2 restaurants. It offers modern accommodations with free WiFi. The rooms at JW Marriott Houston by the Galleria are contemporary decorated and have a separate living area with flat-screen TV.

Amenities include a tea/coffee maker, ironing facilities and a refrigerator. Guests can work out at the fitness center that comes with cardio equipment and free weights. For relaxation, the hotel features an indoor/outdoor connected pool.

The JW Marriott Houston by the Galleria has restaurants open for breakfast, lunch and dinner. Stray Horse Restaurant serves a American orientated menu. The hotel is 2 mi away from Memorial Park and 5 mi from Houston's Museum District.

NRG Stadium is 5 mi from the hotel.

Rooms Types
Guest Room, King bed room in JW Marriott Houston by The Galleria
Room Details
Guest Room, King bed
1 extra-large double bed 40.41mยฒ Type: Double
Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Hot tub Kitchenette Spa tub Refrigerator Desk Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Kitchen Sauna Private pool Oven Toaster Game console - Nintendo Wii Adapted bath Roll-in shower Infinity Pool Pool cover Bottle of water Game console - Wii U Game console - PS4 Childrens' cribs Toothbrush Shampoo Streaming service (like Netflix) Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Free spa access Free gym access Access to private pool Transfer shower

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Deluxe Guest Room, King Bed room in JW Marriott Houston by The Galleria
Room Details
Deluxe Guest Room, King Bed
1 extra-large double bed 40.41mยฒ Type: Double
Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Hot tub Kitchenette Spa tub Refrigerator Desk Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Kitchen Sauna Private pool Toaster Game console - Nintendo Wii Adapted bath Roll-in shower Infinity Pool Bottle of water Streaming service (like Netflix) Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Free spa access Free gym access Access to private pool Transfer shower

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Larger Guest Room, King Bed room in JW Marriott Houston by The Galleria
Room Details
Larger Guest Room, King Bed
1 extra-large double bed 55.74mยฒ Type: Double
Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Hot tub Kitchenette Spa tub Refrigerator Desk Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Kitchen Sauna Private pool Toaster Game console - Nintendo Wii Adapted bath Roll-in shower Infinity Pool Bottle of water Streaming service (like Netflix) Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Free spa access Free gym access Access to private pool Transfer shower

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Guest Room, King Bed, High Floor room in JW Marriott Houston by The Galleria
Room Details
Guest Room, King Bed, High Floor
1 extra-large double bed 40.41mยฒ Type: Double
Bathtub Safe Pay-per-view channels Telephone Fax Hairdryer Hot tub Kitchenette Spa tub Refrigerator Desk Shared bathroom Sitting area Free toiletries DVD player Microwave Extra long beds (> 6.5 ft) Walk-in closet Kitchen Sauna Private pool Toaster Game console - Nintendo Wii Baby safety gates Adapted bath Roll-in shower Infinity Pool Pool cover Bottle of water Streaming service (like Netflix) Fire extinguisher Open-air bath Tatami (traditional Japanese flooring) Carbon monoxide detector Free spa access Free gym access Access to private pool Transfer shower

Select dates to see prices

Guest Score and Reviews
8.8 /10

V. good

1097 Reviews

Cleanliness
9.3
Facilities
9.4
Location
8.7
Service
9.0

Cassidy

Group Traveler

10.0

The valet was amazing Luis and David did an excellent job taking cane of us! The front desk always went above and beyond for any of our needs!

February 2024

Loganflatt

review category business travellers

4.0

The staff here were very good to excellent.

I had read some negative reviews about this property before my trip so I was ready to notice things. Generally speaking, most of the criticisms were correct. The physical property is not worthy of the JW Marriott brand. You can hear almost everything from neighboring rooms, especially people peeing and then flushing their toilets. The sounds of people talking in the hallway comes right into your room. The fit and finish of the bathroom was not of sufficient luxury quality to be worthy of the JW Marriott brand. The pool and its surrounding enclosure was severely dated and in need of painting. This building in no way compares to the quality of the JW Marriott in Austin. If you're expecting similar JW Marriott quality in Houston, you're not going to get it. This property should just be a normal Marriott-brand hotel, not a JW Marriott hotel. To get to JW Marriott quality, this property needs a long overdue renovation from top to bottom. We won't be returning to this property until that renovation is completed.

February 2024

Services & Facilities

Most popular facilities
Wheelchair accessible
Coffee shop
24-Hour Front Desk
Air conditioning in public area
TV & Movies/Shows
Free Wi-Fi
Room service available
Room Service
Air Conditioning
More Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Accessible Parking
Activities & Things to do
Bowling
Fitness Activities
Fitness Center
Yoga Room
Tennis Court & Equipment
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Vending Machine
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Professional Cleaning Services
Staff Trained In Safety Protocol
Languages spoken
English
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Hiking
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Closet
Radio
Air Conditioning
Hair Dryer
Coffee/tea Maker
Bathrobes
Smoke Alarms
Fire Extinguishers
Security
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Currency Exchange Service
Xerox/fax In Business Center
Concierge Services
ATM Or Cash Withdraw On Site
Laundry Services
Convenience Store
Swimming & Soaking
Indoor Pool
Outdoor Pool
Transportation
Valet Parking (charges May Apply)
On-site Parking
Shuttle Service
Off-Site Parking
Car Rental Available
Bicycle Rental (charges May Apply)
Business facilities
Meeting/Banquet Facilities
Show All Amenities
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: before 11:00

Front Desk Hours: 24/7

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in all areas and is free of charge.

Parking

Public parking is possible on site (reservation is not possible) and costs USD 49 per day.

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Property Surroundings

5150 Westheimer Road | Houston, TEXAS 77056, US

JW Marriott Houston By The Galleria FAQs

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Check Availability
All Amenities
Accessibility
Facilities For Disabled Guests Available
Wheelchair Accessible
Accessible Parking
Activities & Things to do
Bowling
Fitness Activities
Fitness Center
Yoga Room
Tennis Court & Equipment
Food & Drinks
Bar
Restaurant(s)
Coffee Shop
Food Delivery
Vending Machine
General
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Non-smoking Property
Air Conditioning In Public Area
Heating In Public Area
Non-Smoking Rooms Available
Sanitation Procedures
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Daily Disinfection
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Hand Sanitizer In Guest Accommodation And Key Areas
Hygiene Certification
Professional Cleaning Services
Staff Trained In Safety Protocol
Languages spoken
English
Media & Technology
TV & Movies/Shows
Free Wi-Fi
Outdoor Recreation
Hiking
Room Amenities
Cleaning Products Available
Room Service Available
Room Service
Safety Deposit Box
Closet
Radio
Air Conditioning
Hair Dryer
Coffee/tea Maker
Bathrobes
Smoke Alarms
Fire Extinguishers
Balcony/Terrace
Soundproof Rooms Available
Ironing Amenities
Alarm Clock
Kitchenware
Security
Safety Chain And/or Latch On Doors Available
Services and Conveniences
Luggage Storage & Lockers
Hair/Beauty Salon
Daily Housekeeping
Currency Exchange Service
Xerox/fax In Business Center
Concierge Services
ATM Or Cash Withdraw On Site
Laundry Services
Convenience Store
Swimming & Soaking
Indoor Pool
Outdoor Pool
Transportation
Valet Parking (charges May Apply)
On-site Parking
Shuttle Service
Off-Site Parking
Car Rental Available
Bicycle Rental (charges May Apply)
Business facilities
Meeting/Banquet Facilities
All Guest Score and Reviews
8.8 /10

V. good

1097 Reviews

Cleanliness
9.3
Facilities
9.4
Location
8.7
Service
9.0

Cassidy

Group Traveler

10.0

The valet was amazing Luis and David did an excellent job taking cane of us! The front desk always went above and beyond for any of our needs!

February 2024

Loganflatt

review category business travellers

4.0

The staff here were very good to excellent.

I had read some negative reviews about this property before my trip so I was ready to notice things. Generally speaking, most of the criticisms were correct. The physical property is not worthy of the JW Marriott brand. You can hear almost everything from neighboring rooms, especially people peeing and then flushing their toilets. The sounds of people talking in the hallway comes right into your room. The fit and finish of the bathroom was not of sufficient luxury quality to be worthy of the JW Marriott brand. The pool and its surrounding enclosure was severely dated and in need of painting. This building in no way compares to the quality of the JW Marriott in Austin. If you're expecting similar JW Marriott quality in Houston, you're not going to get it. This property should just be a normal Marriott-brand hotel, not a JW Marriott hotel. To get to JW Marriott quality, this property needs a long overdue renovation from top to bottom. We won't be returning to this property until that renovation is completed.

February 2024

LoganFlatt

Family with young children

4.0

The staff here were very good to excellent.

I had read some negative reviews about this property before my trip so I was ready to notice things. Generally speaking, most of the criticisms were correct. The physical property is not worthy of the JW Marriott brand. You can hear almost everything from neighboring rooms, especially people peeing and then flushing their toilets. The sounds of people talking in the hallway comes right into your room. The fit and finish of the bathroom was not of sufficient luxury quality to be worthy of the JW Marriott brand. The pool and its surrounding enclosure was severely dated and in need of painting. This building in no way compares to the quality of the JW Marriott in Austin. If you're expecting similar JW Marriott quality in Houston, you're not going to get it. This property should just be a normal Marriott-brand hotel, not a JW Marriott hotel. To get to JW Marriott quality, this property needs a long overdue renovation from top to bottom. We won't be returning to this property until that renovation is completed.

February 2024

Cassandra

Family with young children

9.0

Close to where I needed to be during the my stay

Last morning of our stay we had no hot water for our shower.

March 2024

Buduwara

Solo Traveler

9.0

Breakfast is superb and location excellent

Timing for room cleaning (most times late)

May 2024

Trish

Solo Traveler

10.0

Exceptional

Could not have pick a better hotel. Fabulous

July 2024

Lauren

Family with young children

10.0

The front desk staff was excellent. Perfect walk-friendly location for shopping at the Galleria.

The guest room bathroom door is made of opaque glass. It lets the bathroom light into the dark bedroom at night and is unpleasant for a light sleeper.

July 2024

Lisa

Family with young children

9.0

Staff was excellent!! Location to freeway and Mall.

September 2024

Sabrina

Couple

8.0

It was close to the mall. Wish there was more to do around the area.

The toilets in our room didnโ€™t flush well and the rooms are starting to look a little run down

September 2024

Donald

Family with young children

8.0

I liked the friendliness of staff and how clean it was. I disliked the fact that there was only 1 bathrobe in the room an 3 towels for 4 people. This seems like it should not have happened with this class of hotel. Also to me the bed was a little to firm for me but it was not a giant deal

March 2025

Valerie

Couple

10.0

Clean and comfortable and near the ballroom that had my grandsonโ€™s prom.

The valet person took advantage of my grandson and took his cash of $40.00 as the parking fee and told him he would let the front desk know he paid for parking but did not. Had to make a trip to the hotel with my grandson and he gave the valet manager the specifics and they credit my valet charge. I am glad they did this and it was a good learning visit for my grandson. He has never stayed at a 4 star hotel and was very happy for the experience.

May 2025

Tanya

Family with young children

9.0

Convenience

Room location , poor view

June 2025

Yaser

review category business travellers

8.0

Location and bed

Price is very high

June 2025

Sayra

Family with young children

8.0

Almost everything .

The sharing bathroom/ closet door was a terrible idea. . It was pretty annoying and loud when sliding the door to open and shut.

December 2025

Roger

Couple

10.0

Location, amenities, comfort, welcoming and professional staff

Nil

June 2026

Melissa

Group Traveler

4.0

The air conditioner was not working very hot in the room was very uncomfortable for the price I paid I should of been very comfortable. I also was moved twice my room keys didnโ€™t work I was not very happy with the money I paid!

The price! And your front desk canโ€™t ever find my room. I wish my check in was more organized

June 2026

Sandra

Family with young children

10.0

Comfy beds spacious bathroom

July 2026

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